Reviews
31 Customer Reviews
Review from Mary P
1 star01/22/2025
If I could give a zero rating I would, don’t use this company they are a complete rip off. Had a clogged kitchen sink the clog was not more than 10 ft in the pipe and the technician was there approximately an hour and they charged $875.00 to unclog it. They have inflated prices to 3 to 4 times higher than other drain cleaning services, it’s outrageous. Their customer service to resolve the issue was also ridiculous. They did take $100 off but it should not have cost any more than $250 to take care of the clog so the refund was minimal and her explanation of their high charges due to the cost of staff, vans, travel time etc. was stupid, every company that services homes has those same overhead costs and still don’t charge these outrages amounts for their services. My daughter was at the house to deal with the technician and she has no idea of home repair costs so she was completely taken advantage of, had I been there and gotten the quote I would have told the guy to take a hike.Review from Bill V
1 star12/12/2024
Complete predatory sales , avoid this company , no call no show on day 1 of a sewer back up no call just showed up on day 2 ,and tried to charge $469 dollars for a simple drain clean out , DONT USE THESE CROOKS
Dean's Home Services Response
12/13/2024
Hello ****. It does look like we called you at 7:21am, 7:50am, and 12:39pm on the day of your original appointment. It looks like you called us back at 3:55pm. Because of how late the contact was made, we did have to reschedule you to the following day. Had you answered on one of the three calls prior to returning our call, we could've made it out to you on 12/10. We rescheduled you to 12/12 and called you at 7:28am, 7:33am, and 7:36am to attempt dispatch. I apologize that you feel that we showed up without a call, both days. In regards to price, we are an upfront, flat rate company. We do not perform work until the price of the work is agreed upon and an estimate is signed. We did also attempt to reach out to you on 12/12 at 9:16am but haven't heard back from you. If you'd like more help, please return ******** call at ************. Thanks.Review from Howard M
1 star12/05/2024
I've been a Dean's club member for over 5 years as they installed my furnace, hot water heater, and water softener. I've always gave them the benefit of the doubt as I am a pretty low key guy who is not active on social media. I can no longer stay silent. Over the last 3 years I have been rescheduled many, many times for their evaluations through their Dean's club membership. Today was the final straw. Today is the 3rd time in the last 3 months that they want to reschedule. I always thought the membership was to get priority when scheduling. I guess I was wrong. I always get the same excuse, their technicians are busy with emergency requests, blah, blah, blah! 3 times in the last 3 months shows that I don't matter, no apologies for anything. I just wasted 3 days to be home for them. Customer Beware: Dean's doesn't care about you or your membership. Don't waste your time or money on their memberships. Their customer service is really, really bad.Dean's Home Services Response
12/06/2024
Thank you for taking the time to share your feedback. Im truly sorry to hear about your recent experiences with our Deans Club membership. We understand how frustrating it is to adjust your schedule multiple times, and we deeply regret the inconvenience this has caused.
Our goal with the Deans Club membership is to provide priority service and ensure our customers feel valued, and its clear we fell short of that promise in your case. While emergencies can occasionally affect our scheduling, its not an excuse for making you feel unimportant or unheard. For that, I sincerely apologize.
Thank you for being a long-time customer, and I hope we can earn back your trust in the future..
Review from Tyler M
1 star11/15/2024
I had them out to repair my gas furnace. They charged me $600 to take out the burner and clean it. While they were in there, they wanted to charge me more to clean other areas. They began putting it back together, finished up and told us "when we put it back together, the igniter fell apart. We were able to piece it back together so it works for now, but will need replacement. That will be $600 to replace." My wife was home and told them no at the time. That night at midnight I spent two hours getting it going because the igniter failed. I called them right away and the next morning they claimed it had nothing to do with them touching it and offered to replace it for $300 "to make it right". THEY PUT A BROKEN PART BACK IN!! I said no and proceeded to find the replacement part for $22 and it was a half hour fix. Will not be using this company again. I would recommend checking their recommendations twice and check pricing elsewhere because they clearly do not care about their customers and just want their money.Dean's Home Services Response
11/18/2024
Thank you for taking the time to share your experience. We regret to hear that you were dissatisfied with our service. At Deans Home Services, we aim to provide thorough and professional solutions, and its disappointing to learn that we didnt meet your expectations.We understand your concerns regarding the igniter and appreciate the feedback about pricing and recommendations. We take situations like this seriously and will use your comments to evaluate our processes to ensure better outcomes for all customers in the future.Your input is invaluable as we continuously strive to improve.Review from Mark F
1 star10/11/2024
Dean's Club provides no real benefit. I have 4 year old A/C and Furnace replaced by the prior owner of my home by Dean's. I continued the club plan for the annual maintenance plan. They are unable to schedule the inspection service on "newer" equipment because they are too busy selling new systems at inflated prices to unsuspecting homeowners. The "savings" presented by the club are completely wiped out when you have a service call, as the minimum charge to do any assessment was presented to me at $225. Then the rate is about $200 hour for service. In my opinion, there are better HVAC companies (just check BBB) that do better work at fairer prices without the gimmics and false promises. Check out the reddit threads and other non-Dean's censored reviews for the real facts.Dean's Home Services Response
10/15/2024
Thank you for taking the time to share your feedback. We’re sorry to hear about your dissatisfaction with our Dean's Club membership and service pricing. We understand your concerns and would like to address them.
The goal of the Dean's Club is to provide value through regular maintenance, priority service, and discounts on repairs. We apologize if we were unable to schedule your inspection as quickly as expected—demand for HVAC services can fluctuate, especially during peak seasons. However, maintaining newer equipment is just as important to us as servicing older systems, and we will always strive to accommodate all of our customers.
Regarding the pricing, we aim to be transparent and competitive within the industry. Our rates reflect the expertise and quality of service we offer, but we understand that it can feel frustrating if the savings don’t seem to add up. We appreciate your feedback and your business, and we hope we can earn back your trust.
Review from Christopher B
1 star10/04/2024
I had the unfortunate experience of agreeing to allow Dean's to do a free furnace inspection. The tech found that I had multiple areas where the gas was leaking out of the pipes and immediately jumped to informing me that I needed to spend $4,000 to replace all the piping. Then he went on to say that I needed to replace my furnace, water heater, and chimney for a total of $20,000. I got a 2nd opinion the next day who told me that I should replace one pipe valve and it cost me less than $500 for him to take apart the piping and seal another leak. Dean's has one goal, to rob you of your hard earned money! They don't believe in being professional and doing what is best for the customer! They want to make the most money possible and give ploys, like they can go down by $1000 in order to do the project the next day. "My boss will make your project a priority so we can do it tomorrow". My furnace is only 10 years old and working fine and so does my water heater.Dean's Home Services Response
11/18/2024
Thank you for sharing your feedback. Were sorry to hear that your experience with our team did not meet your expectations. At Deans Home Services, we strive to provide thorough inspections and detailed recommendations to ensure the safety and comfort of our customers, and we regret that our findings left you dissatisfied.
We understand the importance of second opinions and appreciate your perspective on the situation. Your feedback will help us refine our approach and better align with the needs and expectations of our customers in the future.
Our goal is always to provide accurate and transparent information, and we apologize if our recommendations came across differently. Thank you again for bringing this to our attention.Review from Michael F
1 star09/24/2024
I called Deans Plumbing because I had a leaking plastic type water shut off valve under a bathroom sink. The technician showed up on time and informed me that he could replace the leaking plastic valve with a metal valve at a cost of $250.00. (valve cost is about $10). There are two plastic valve under that sink so total replacement cost was $500. Unfortunately I did not have time to get other quotes so I went ahead and had them replaced. He completed the work in about 30 minutes. Since then I have spoken to friends that do plumbing work and they stated that this should have cost no more than $125.00 including a trip charge. I blame myself for agreeing to have this work done but needless to say I will never call Deans again.Dean's Home Services Response
09/25/2024
Thank you for sharing your feedback. We truly appreciate the opportunity to have provided you with service, and were sorry to hear that your experience didnt meet your expectations.
At Deans Home Services, we strive to provide transparent pricing and high-quality workmanship. We only begin work once the price is agreed on with our customers. Our rates reflect not only the cost of parts but also the expertise of our technicians, insurance, licensing, warranties, and the service experience we offer. We understand that pricing can vary in the industry, and we respect your decision to move forward with the work that day.
If you have any further questions or would like to discuss the service in more detail, were happy to speak with you. Please dont hesitate to reach out directly, and well do our best to address any remaining concerns. You can reach the customer experience team at ************ or email us at *************************************************************Review from Taylor G
1 star08/03/2024
On July 14th, I had a drains professional come to assess clogged drain. I had a drain cleaning scheduled for July 22nd and paid for it that day. On July 22nd, a different drain person came out but did not clean the drain in question. Instead, they took a video of my sewer line out to the road. There were tree roots and cracks in the pipe so I also scheduled an epoxy liner to be put in on July 29th. I signed the financing that day for the liner. I expected someone to come clean my original drain that I had paid for but they never showed up. On July 29th, the epoxy liner was put in without issue but the team there still said that I had to talk to the office about cleaning my other drain. 3 attempts to contact them later, and I have not been able to get this drain cleaning done. When I call them, they say that the work has been completed (which is a LIE) but I have other quotes with them that I could sign and pay for more work. WHY would I give you more money when I can’t get you to do the job I’ve already paid for?? Seriously predatory business practices! Please don’t call them. Save yourself the very expensive headache I’m going through.Review from Judy T
1 star05/19/2024
I had a leak under my kitchen sink the plumber arrived and replaced 2 valves. Charged me $600.00 and ended up not even being the source of the leak. Took about 5 minutes to do the job talked to me longer than that. I will never again use a company that does all repairs to houses. This happened in Jan 2023 and I’m still mad about it. Everyone stay away from these places. I have an excellent plumber now he is honest and does a great job. And all he does is plumbing!Dean's Home Services Response
05/21/2024
Hi Judy, although this was very disheartening to read, thank you for taking the time to share your experience with us. After reviewing your account, we had a plumber out to your home on February 6th, 2023, for the issue of leaking coming from under the sink. Our Plumber provided options, and with a signed estimate approving work, preformed the fix. We do see all the tests performed and validated that the work that was completed was leak free. We sincerely apologize that you are upset about the situation, if there is anything further we could assist you with, please reach out to our customer care team.Review from Teresa M
1 star05/15/2024
called outdoor faucet replacement(weds) 5/8/2024 told $69.00 travel fee asked for my email to (invoice) I-specifically spelled out email asked if agree to service/repair waive 'travel fee' she spoke mgr.-yes approval, Brian looked at faucet outside(told him) water has been off since yesterday handle not working wanted new faucet replaced he looked at main shut off needed valve replaced-but not needed to fix outdoor faucet not seen calculations costs involved but he did mention an amount $ 1,778.00 fix, i asked about amount with discounts/coupons Senior 5% or $59.00 plumbing service and waived travel fee- he tells me he will calculate all in invoice- I needed the water on/faucet fixed- it took Brian less 20 minutes complete- cut off old- he soldered connector in truck- i gave him credit card s and split difference- tells me sign here (IPAD) sign here (IPAD) sign here (IPAD)** Not seeing Nothing Just a Box-sign in I asked for where is *Itemized charges? I want to see travel fee waived coupon applied, parts ,labor charges, warranty information' Brian says 'you'll get an Email Invoice'=never received the Email 'Invoice All Day-a text message survey _ said fixed and No Receipt*Plus Itemized not Seen*reply says call speak Tony Thus not avail fri informed issues Never seen receipt itemized charges- I asked how customer make informed decision not seeing charges- total disregard issues says email-never received says email- wrong*Excuse* when I spelled out beginning-Fri 5/10/2024 received "Invoice-Estimate*Never Seen* obviously Trained Business practice Take Advantage Senior in need w/o water-Delay-Cover up Giving Receipt/Invoice shows $1,778 for faucet no brand name-no coupons no labor charges/part charge "potential saving $177.86 2nd pg Customer Authorization I hereby authorize the work described above and agree to the termsIF Deans Club Membership is purchased a fee will continue and min enroll 12 months is Required from date purchase PLUS LIEN & REPOSSESS ITEM?MEMBERSHIP
Customer Review Rating
Average of 31 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.