Reviews

Superb workmanship, timely, courteous, and cleaned up after job completion. Thankyou!

If I could go lower I would. It started with the the salesman Hamel. He made promises that never came to fruition such as telling me that we would have an insulation put on the whole house that was an r-3.3 value added. He also told us that the job would be a complete removal of our existing insulation in our attic and we would have a 1” layer of spray foam put down before we would have our 16-18” of cellulose blown into our attic and that the guys would arrive in a big truck within a couple weeks to install everything. When they arrived they came in two pick up trucks with a rented machine from Home Depot. They told me that they were not going to pull anything out of my attic but instead they would be blowing what they had on top of the existing material. When the guys said that they were done I went up to see what was done and measured in the closest spot that I could without getting too deep into the attic as to not disturb my depth and at its highest point that I could reach it was at 14” and was so uneven that it was nowhere near the r-60 value (the 16-18”) which is recommended in our area of the country. I have been in contact with the project manager multiple times by text and also leaving voice messages all of which I was told that he was trying to figure something out to get somebody out to do a re-blowing of my attic to get it to where we were supposed to be originally. Fast forward 2 months and here we are still waiting for somebody to come out and do our attic properly.

Our bathroom project was completed today. Matt and Clayton are knowledgeable about the products, answered all of our questions, and did an exceptional job. Matt and Clayton made Russo look good!!

The sales rep was all about getting the sale but now that we have had problems with the installation it is crickets on MN Rusco's part. They drilled through the bathroom wall and into the adjacent bedroom and did not even inform us that it happened. We discovered it after they left and of course after they collected their final payment. A Customer Service rep called a week later expected a rave review and was clueless that we had issues even though we had told them about it. She said she would have the Project Manager call me, but it has been two weeks, and no one has contacted us, nor has they been any credit given for the damage. For a company that touts how they have been around since 1955 I would think they could do better on making things right with the customer. Please try harder and do better Minnesota Rusco, LLC!

I have had nothing but problems with this companies communications. Not only did they take a full year longer than promised to get our installation completed, but they never get back to me when I try to get warranty work done. Their product is fine, but when no one seems to care a out the customer after they get your money... I can't in good conscience recommend them to anyone. I had to reach out for warranty work yet again, and I'm being ignored.

they will not refund our money because our bathroom project was going to take 3 weeks instead of one day like promised. We also wanted to make changes and we told to call if we had questions or any changes. We never got a follow up call saying that they were about to put the order in were there any changes that you would like to do before we place or order. The sales person took our changes and she said it would not be a problem to make these changes. we get a phone call telling us they already put the order in and now we will be charged a restocking fee and they are taking our $17,000 and not returning our money. This company does not promise the one day bathroom. this company is a scam! We want our money back!!!!!!~

Everything was done to our satisfaction thanks to your installer, Dennis. No better face than his for your company.

Vitaliy did an amazing job on installing the kitchen. He's an amazing installer.

They absolutely fumbled my home project. They ordered the wrong cabinet, Installed the trim wrong so that it sticks out. They did not seal the floor behind the toilet where the water leaks, THEY INSTALLED MY TOILET WRONG causing a leak into my downstairs. The installors told me they would not install the ceiling panel with popcorn ceiling so I had to remove it myself if I wanted it. Absolutely ridiculous.

I would like to thank Kevin and Mike for the overall experience of replacing our windows. They explained the work prior to starting, provided status along the way, and went through the end results when they finished. They also took care to protect the house while leaving everything in a clean stated when they finished.