We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Telephones

          Nuvera Communications Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Telephones.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have had issues w/our internet for months. I started calling in November. When you call technical support they say to leave a ************** will call w/in 24 hrs. No one did. So after a week I called & hit option 3 and a CSR got a tech person on the phone. They came out & put new modem in shop but the house (our interenet is in & out all day/night can't watch tv w/out it freezing or having to reconnect. internet connection is like dial up literally). The tech said one of the lines & some connectors needed replaced/getting error messages. Here we are (like weeks later) a week since he came last week and no call no show. I called tech support they put it on high alert or whatever they call it & 3 days later NO CALL NO SHOW. I should not be paying my bill as I AM NOT GETTING what I pay for. This has been going on for MONTHS. I called yesterday left message for tech NO CALL BACK over 24 hrs. CSR IS **** & says she has no control nothing she can do. No one answered at tech support today either. NOT PAYING THIS BILL IT NEEDS ADJUSTED. They do not care, they do not show up, they do not answer their phones/call back and it is their equipment that needs fixed!!!!! I can't get any other service due to my location so we don't have the fiber optics or whatever underground to get another company to service. Terrible company with terrible service and they do not care.

            Business response

            06/11/2024

            Regarding complaint ******** filed by *********************** of **********, on June 10, 2024 her connection was reprovisioned as ADSL2+. She worked with our NOC **** regarding this and noticed an instant change in the service and was very happy.

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 120

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          27 N Minnesota St

          New Ulm, MN 56073

          Visit Website
          (844) 354-4111

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.