Complaints

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We hired Southern Concepts Spring of 2022 to finish a set of stairs to a deck that we built. We thought we were hiring another deck builder but apparently, he got too busy and sent *****. ***** collected a deposit of $3k+ for materials. Indicated that the materials would be dropped off but didn't show for weeks. When he finally did show up, he showed up with stringers that were way too short for the stairs. He tried to rig something out of them end cut through the materials he did purchase. He wouldn't show for SEVERAL days and then when he did, he would spend all day and nothing would be changed. He asked for more money to cover the cost of additional materials. We finally realized he had no idea what he was doing and asked him to return the deposit and not come back. We have yet to see the money and we ended up having to hire another company and purchase all new materials. He hacked up our deck and stole our money.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In mid-Nov 2021 we began talking with Southern Concepts LLC about getting a deck built on our house. The owner, *****, was very friendly and responsive. On 12/6/21, [prior to signing a contract] ***** indicated he pulled the building permit and ordered materials. On 12/16/21 we signed a contract and paid a deposit of $6102.00 in cash. We were told our materials would be dropped off on 1/8/22, but they were not. We checked in on materials and requested proof of purchase multiple times between 1/8 and 1/27 and received no response or another promised delivery date without follow through. By Feb, ***** indicated another company would be out to do the deck footings for him on 2/10, at no cost to us, but the company could not do the work because ***** did not pull the permit back in Dec. This time he pulled the permit and showed us the paperwork from the City. Between 2/10 and 2/19 we asked for proof of materials purchase, and he did not respond. By 2/19, due to a lack of follow through, communication, and lies, we requested a refund and received no response. On 2/24 we requested a response and ***** indicated he would be out 3/4 to start our footings and drop off materials, and he did not show. On 3/7 we were officially done and requested our refund back. ***** responded he would have to figure out the numbers due to 25% materials restocking fee, to which we still had no proof of purchase for. ***** indicated we would receive our full refund on 3/14 minus the permit cost ($260), which the City canceled due payment with a bad check. We did not receive our refund on 3/14 due to bad weather. I tried to set a date he could drop off our refund and he was too busy. He refused to pay us back in cash as we paid him in cash. On 3/18, ***** indicated he put our check in the mail that morning, even though he was in our neighborhood that day. It is 3/28 and we have not received our refund and Shauns response to us is he cannot control the mail. We are requesting a full refund.

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