Complaints

• Initial Complaint

  12/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased CFMoto CForce 600 Touring Jan 10, 2024 from ****************** sports in **********Started having battery charging issues in Oct. Contacted dealer who was not able to pick up ******* until Nov, 5th. After a couple weeks in the shop, nothing had been done. Diagnosed later to be a voltage regulator. No part available. Complained and somehow my ATV was brought back to me only to die again after 1/2 day use. Same problem. Dealer pick ATV back up and has been re-diagnosed as a wire harness. Part not available until late January!! Meanwhile I have no ATV, making payments on something I can use. To boot, if and when I get my ATV back, the warentee will be up!!!How can a brand new machine not have parts? How can I get this resolved? There should be some sort of lemon law!!!

• Initial Complaint

  12/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I have a 2021 CFORCE 800XC ATV. I havent had this vehicle for a full 2 years and *** had so many problems with it and there is records of recalls on these vehicles. In the first month, I had to change the starter which costed $170. I then spend $185 replacing the gas pump. The motor, something that should not get damaged so easily, costed me $2,300 to replace because it was not working. I also had to replace sensors for another $105. I also had to replace the injectors for $297. Now I am having oil leaking from the motor. I am also having issues with the power steering and the actuator 4x4. The warranty is not covering any of this. I have incur in so many out of pocket expenses. There was a recall of about ***** units involving this model due to crash hazard. This is life-threatening. These many issues are not normal. I am beyond warranty at this point, I believe I should be reimburse for all my expenses plus the amount I paid for this vehicle. I would like a call to discuss this further.

• Initial Complaint

  12/05/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  2022 CFMOTO Uforce 1000xl purchase on 9/22 is having major electrical issues. Vehicle has about 300 miles on it. Vehicle has been with a CFMOTO dealer now for three weeks without a resolution. Dealer has reached out to CFMOTO for assistance and direction. CFMOTO has provided no direction. Vehicle is shutting off completely and ignition is not working properly. There seems to be a short somewhere that is impacting the entire vehicle. Dealer continues to work on the issue with no support from CFMOTO. Vehicle is practically brand new and has been used as intended without abuse. CFMOTO needs to provide a resolution for the unit as it is still new. Buyback or replacement of unit would be deemed acceptable as to not pass the issue on to another consumer.

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ** moto extended warranty denied a claim for engine failure in an off road vehicle. They are citing road debris was the cause. This is an off road vehicle. I was accused of miss use. It is a faulty intake set up.

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After purchasing a CFmoto branded ***. I noticed the brakes were dragging and took the machine to the dealership where it was purchased. After diagnosing the problem as a bent brake rotor, they informed me this would not be covered since it was a non-manufacturer defect. I informed the dealership and CFmoto that this problem could not have resulted from my use as the machine only has ****************************************************** my yard and to spray a friends yard. I have tried to reach CFmoto corporate several times with no success. This is a crooked company that sells an inferior product and does not stand behind their warranty at all.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Have contacted Cfmoto directly, and they are directing me to the dealer who is directing me back to Cfmoto about warranty paperwork or proof.

  Business response

  09/04/2024

  The customer will need to provide additional information as to what the concern is. The last warranty record in the system is a claim from 9/15/23. This claim was denied because the failure resulted from damage during operations, not a manufacturer's defect. If the customer has subsequently brought the unit in for other work, we would need a claim entered in the system to evaluate. At this time, the unit has been out of warranty since 6/7/2024. If there are further details that would support that a manufacturer's defect occurred during the warranty period, a CFMOTO dealer would need to input a claim for evaluation. I cannot see what discussions may have occurred outside of the warranty so please provide more details. I'm not sure what paperwork CFMOTO would be providing. Please detail what you would be looking for here. Dealerships create the claims, adding pictures and supporting comments for the warranty team to consider as they make their decisions to approve/deny. 

• Initial Complaint

  08/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  bought a cfmoto uforce 1000xl. the speedometer is off by 8mph and higher, along with the odometer reading more then it should. for every 1 mile it will be 1.3 on the uforce. my dealer has tried fixing the issue a few times with no luck. the last attempted made was replacing the dash. witch now has caused the uforce to lose the millage and hours. both now show 0, in long time it hurts the resale value here in the state of ********. after the last attempt in repairing its still not fix. was advised by the dealer that CF MOTO knows about the issue and there is no fix. and that they are allowed to be off due to European laws. last time I checked we are in the ***. with the speedometer being off can and will cause a safety issue. I've tried reaching out to CF MOTO with no luck or help. all im asking is this to be fix.

  Business response

  08/05/2024

  We understand that the customer has concerns over the speed shown on the speedometer. Lets clarify that speedometers of this type (car and powersports) are not expected to have the precision they may be looking for. Even auto manufacturers use a standard that allows significant variability (5mph variance at 50mph). CFMOTO and the dealer went beyond what we normally would to replace two parts in an effort to establish there was nothing wrong with the unit. Speed measurement is quite complex.

  There are many potential areas for variances. For example, the surface the unit is driven on - blacktop vs sand or dirt, tire pressure, load on the vehicle, tire wear, changes to tire size, etc.

   There are not any known problems with this speedometer. The expectation that it meets a radar gun level of accuracy fails to consider the many variables above and is not reflected in any powersports industry standards. The dealer is in agreement with CFMOTO on this issue and considers their work complete.

  Customer response

  08/05/2024

   I am rejecting this response because:
  as due part. if you get pulled over by the police for doing 8miles over you simply cannot advise the police, sorry per CF moto my speedometer is off and its ok that will not hold up in court. at 65mph speedometer reads 74mph on blacktop on a roadway not in sand or dirt. and the fact the Millage accumulates more than it should, will cause the customer more money out of there pock if they follow the service by ******* as it's not true Millage on the odometer. also, the fact here in the state of ******** I now have to label the title as unknow due to the milage and hours being reset to zero. I'm not here to fight or ask Cf moto buy back their equipment. all I'm asking as to make this whole and repair or fix the issue. I truly love my Uforce. and would like to work with CFmoto  to come to agreement 
  
  

  Business response

  08/12/2024

  As I noted earlier, all speedometers will have a variance. That variance is required to read faster than the vehicle is actually moving. This is to avoid situations as you described.

  My notes about the video you submitted were that the unit showed it was going 45mph and a GPS unit measured it moving at 39mph. That's what is required in terms of the direction of the variance. For off-road vehicles, there is no US regulatory body that has set a standard for speedometers. That's why CFMOTO uses a widely accepted international standard. That standard is a 10% variance plus 3.7mph. So, at the 39mph you reported on your GPS, that would equal 39mph+(3.9+3.7)=46.6mph limit to the displayed speed. Your unit showed 45mph which is within the standard. There is no defect in the unit and these findings are normal. No further action is required. 

  The other significant observation is that CFMOTO manufactures and sells off road products not designed for on road use. While individual communities may allow ORV's to be used on public roads, CFMOTO does not manufacture on-road vehicles and recommends only using our products as designed for off-road purposes. This is the same as the vast majority of ORV's sold in the US. 

  We consider this matter to be closed as the unit is operating as designed. 

  Customer response

  08/12/2024

   I am rejecting this response because:
  
  As that *** be true to the speed Variance. Let's now talked about the Odometer being reset zero. My machine was given back to me with zero miles on it in zero hours. Therefore, if I ever to resell this vehicle, I have to note the odometer discreptency. Interns, that hurts the resale value of my vehicle. As I spoke with The state of ********, i'm now must mark it on my title.When I go to sell that the odometer is incorrect.
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a z force cmoto 2024 wheel broke from the middle and I flipped over was told to bring it in explained them what happened and was told by manager it was deflected that I was going to get another an 3 month later they say no exchange havent

  Business response

  07/09/2024

  We are sorry to hear that you had an incident riding your CFMOTO product. The information you provided is not enough for us to conduct a full inquiry into what happened with your vehicle.

  Please provide the dealership name that you purchased the unit through as well as the Vehicle Identification Number (VIN) which should be on your paperwork. If the issue is in fact determined to be due to a manufacturer's defect, we will determine the best path forward at that time. CFMOTO dealerships are our partners in selling and servicing CFMOTO products. CFMOTO must be involved in any determination of a manufacturer's defect and approve of any solutions provided under warranty. 

  Once you provide the dealership and VIN, we will get to work on determining what happened.

  Thanks,

   

  CFMOTO

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 23rd we purchased a Uforce 1000 from Tri County Cycle dealership (******************************************************). They delivered it to our property on the same day. 3 days later while going down a trail, the tire arms and ball bearings broke. Tri County Cycle was unable to pick it up. We tried loading it on a trailer but it wouldn't move. We were finally able to find a tow truck that was able to get it out and delivered to Tri County Cycle. In the tow truck drivers professional opinion, it was a manufacturing problem, not an operator problem. The dealership was able to diagnose the issue and reach out to CF Moto but the claim for warranty repair was denied repeatedly. They are telling us they don't know when they are going to get the parts. The issue should be covered under warranty as described by the dealership. We do not agree with the CFMoto's refusal to cover the 90 day warranty. Now we have to continue paying for equipment we do not have possession of and have no idea when we will get it back. Why sell something knowing you don't have the ability to deliver parts? This customer service is unacceptable.Why pay $14,000 for something that breaks in 3 days, $150 for a tow truck driver, then we have to wait months for parts, just to pay another $2,500 for the repair?When calling and emailing CFMoto the warranty department has refused to speak with us and explain their decision and lack of commitment to their warranty.

  Business response

  07/15/2024

  The initial assessment from our Technical Representatives was that this failure was due to an impact (i.e. the unit hit something) rather than normal operations. The descriptions in the customer's note just states that they were riding down a trail. This would not cause such a failure. The dealership notes says that the customer told them they went over a hump. Again, this is not something that would cause such a failure alone. It would be good to get a full and detailed description of what exactly happened (road surface, speed, obstacles present, did the unit hit something, etc.) that they feel caused this. 

  Our Tech Reps have decades of experience in reviewing claims to determine what causes any given failure. This limited set of information pointed them to evaluate it as an impact related failure which is not a manufacturing defect which would be covered by the warranty. If the customer provides additional details, we could further consider that as part of our evaluation. 

   

  CFMOTO

  Customer response

  07/18/2024

   I am rejecting this response because:
  
  Thank you for responding. We would happily have given a more detailed account of what occurred, had we been asked by CFMoto or the dealership. I'm sure this is an easy way to refuse any warranty claim. 
  
  We were riding down a trail (that has humps because it's a trail), Going approximately ***** mph, the vehicle went over a hump and slammed to a halt. The front left tire was sitting at an odd angle and the vehicle could not be moved. Your product is marketed to have "The combination of a front and rear double wishbone independent suspension with double-row tapered roller bearings and variable pitch hydraulic spring shocks enables you to handle rough terrain" ********************************************************************. Which should have no issues driving down a trail with humps. 
  
  We believe the initial issue was a manufacturers error and moving the vehicle to the dealership would've caused any additional damage that would make it appear to be caused by impact.
  
  I'm sure your tech reps have plenty of experience. We tried speaking with them in order to better understand the decision but were denied that option. As well as the option to provide a more detailed explanation of the event. 
  
  Thank you again for responding and allowing us to further explain the event.
  

  Business response

  07/19/2024

  Thanks for the additional details. Based on the description of what you were driving the vehicle on, there should be no reason the unit would fail in that manner. We just do not see that failure under those circumstances. Was there previous use of the vehicle, even on a previous day prior to this incident, where the unit may have impacted something and/or landed hard which may have weakened these components? At the end of the day, the warranty covers repairs needed due to a manufacturers defect vs something that broke due to mis-use or abuse. I will ask my team to review this again with the dealership to include having the broken part further analyzed to determine if a specific defect in that part is found. 

  CFMOTO, as all powersports manufacturers do, uses a network of independent dealerships to sell and service our vehicles. Those dealerships serve as our points of contact with customers. They are seeing these units firsthand. Our Technical Support team is there to assist the dealership's ****************** with correct diagnosis and advise on service matters. We trust and rely on them to communicate directly with the customers. 

  I understand this is very frustrating, especially with a new vehicle. We see all types of incidents, to include people who damage their vehicle within 5 minutes of use. I'm not accusing you of anything like this. Just that because of that, we need to carefully review each claim and find the specific evidence of the defect that caused the failure. We will work with the dealership here review the situation and determine any changes to our decision.

   

  CFMOTO

  Customer response

  07/29/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that they are going to review the results once again. 

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new UTV, 0 miles, on January 20. 2024. From Columbia powersports in Comlumbiw SC. We didn't get to ride it until March. We put 27 miles on it and it starting making a very loud, banging sound from the engine area. It sounds like a drivetrain backlash issue, it feelss like someone is literally hitting the seat with a hammer and shakes the shifter. I took it to a local authorized dealer.m, SRS Motorsports. They looked it over, and could not duplicate the sound, but cfmoto said that it would be normal sounds. I took it back to Columbia powersports, where I bought it. They actually heard the noise. They called the manufacturer and was told it was normal, although the dealer thought it wasnt normal. Please keep on mind I bought it 3 hours from home and the local dealer is 1 hour away. I made a video including they very loud and obviously abnormal noise. So I sent the video to both the local dealer and the one I bought it from and a total of 4 people *** technicians said that the noise is NOT NORMAL. So now I took it back to the local dealer along with the video also. The local dealer, SRS Motorsports, called the manufacturer again only to get the dlsame answer, ITS NORMAL. I have been fiding these machines for 40+ years and have never anything like this. The manufacturer WILL NOT talk to the consumer about the machine I purchased. I put$3000 down and financed thr $8200. As of now I have stopped payment on the loan until it gets fixed. I either want a replacement or a refund or repair. Never buy a CF MOTO machine.

  Business response

  07/19/2024

  Could you please submit the video that you mention to ********************************** and write "Please forward to the Director of Service Operations" in the email?

  That will help us further understand what is being claimed here.

   

  CFMOTO

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩