Copiers
Marco Technologies, LLCHeadquarters
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Reviews
3 Customer Reviews
Review from West Kish P
1 star10/17/2024
Our church had a lease contract that was terminated by us in April **************************************** April and we gave Marco a 90 day notice we were not renewing . Marco did not remove the printer instead, they have been billing us monthly as if we renewed the contract . They are threatening us each month .Marco is not a customer friendly company .Review from Justin V
1 star06/20/2023
They have been anything but honest or helpful. We reached out to Marco to help find us a new VOIP provider. They worked with 8x8 to provide a quote for VOIP service & support. Sales reps from both companies falsely promised onsite installation and training. Once the contract was signed they informed me that they are unable / unwilling to provide onsite training and support. They are now trying to charge our company for the entirety of the contract and are now completely unresponsive. This company is dishonest, unethical and it's not suprising that the other reveiws here sound similar to my experience. The *** of this company should be embarrassed. If you are a business owner, please avoid Marco at all costs.
Marco Technologies, LLC Response
08/25/2023
We always receive complaints as opportunities for improvement. But in this case, our team is having difficulty pinpointing where we could have done more to deliver an effective solution, as most of this story doesnt actually involve our company or any of our staff. However, we will try to respond as best we can. We apologize in advance for the length of our response, but because this was posted in a public forum, we also felt a duty to clarify our roles and responsibilities in greater detail. When your organization initially reached out to us to get a new hosted voice solution, we both determined that Marco Technologies wasnt the best fit for your organizations needs. However, we still attempted to provide an appropriate solution and recommended a different carrier. The deal was then signed by both parties, which initiated a billing period between your company and this carrier. As we did not set the terms of your contract with this carrier, we have no further ability to assist you at this time. We understand that technology can be very frustrating and overwhelming for people, and this is why we try to go above and beyond, even for organizations that arent our clients. Were very sorry to hear that you were unable to resolve your differences with this separate carrier.Review from Julia R
1 star05/18/2022
Very poor customer service and billing issues.According to our contract, servicing the machine was included; however, they charged our company to make service calls on the machine. Then, when we closed out our contract, the communication was TERRIBLE on their behalf. They consistently ignored emails, voicemails, etc. and delayed the process of picking up the machine for weeks! Our office is does not have the room to store their machine, which is why we tried to be proactive in scheduling to get the machine picked up by Marco. But no, we had it in our way for half a month while we tried to work around it...Then, they send us a **** for $500 plus tax for "shipping costs" aka them picking up the machine. The contract does say the customer pays shipping for return of machine, but does not specify the rate. We called to dispute the rate, as they left their machine for weeks in our office, billed us for service charges (even though they were supposed to be covered per the contract), and they refused to reduce the shipping rate. I would give this company a -5 stars. Save your money and the headache and find a different company to lease a machine from OR buy your own. It really is too bad.
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