Complaints

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So 3m sells these wall hanger products and I decided to buy a multi pack of them whe I moved into my new townhouse. I went by guidelines of weights per instructions and made sure I wasnt even getting close to suggested weights. That was 2019 when I first purchased. Since then my pictures, paintings and such have been falling off the walls at a unacceptable rate. More than 20 have fallen over the past 2 1/2 years. Many frames have broke and obe in particular was a signed print that cost me some good $$. So I went on to 3m site to see if they could help me and maybe get some compensation for damages. Basically they told me they found out that these wall hangers were not holding up like they expected and have since noted on packaging that there are not to be used for any framed art. Well that wasnt in the packaging I bought back in 2019. I sent pictures of broken frames, receipts of replacements etc.., very detailed. They came back and said too bad so sad here is a 3m gift pack????????. If companies are going to sell products that people trust to put family pictures and prints etc it should be researched before selling to the public!!! Damages and replacement costs are over $5k. The ************************* moonfire print was worth $3k alone??????

  Business response

  04/24/2022

  We have been working with this customer since March 10th, 2022. He used a 3M Command Hook to hang a picture and it is not a recommended application.  We educated the customer on using 3M Picture Hanging Strips for any and all pictures.  We have sent him out a 3M Gift Box, which he accepted as settlement.  We have closed out the complaint.  Thank you 

  Customer response

  04/25/2022

   I am rejecting this response because:
  
  There was no warning on the box of product I used. Was only after many other customer complaints they back tracked and started to say this product does not work as it was intended. I used product as described on box I purchased. 

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