Reviews

We had a clogged kitchen sink. Other company we called stated $99 charge to come out and then depending on what's needed would get additional charge, Bonfe had a flat rate of $189 so we went with Bonfe. First day timeframe to come out was 8-12pm. We get a call at 2pm stated they had an emergency and will not be on site until the next day. 2nd day, technician comes out and doesn't provide any other option and says a better will be used and it will be $350 dollars. However they graciously provided us $25 from the day before. Snakes, and jets then "breaks" a head. 3rd day they come out again and says that the clog is too clogged and needs a camera though the pipe. Charges my wife $325 and a new guy with a camera comes and says yep it's clogged will need to snake and jet but no guarantees. Tries to charge us another $325. I speak with the manager at this point and express my frustration and terrible business practice. They said a guarantee would be a plumber to come out and make an access at the basement. Plumber comes out and quotes us $935 for an access. Cuts 3 holes in my drywall and says can't find it then leaves. Says we will send another technician on Monday (this is Friday at this point) to snake and jet for free. I goto Home Depot and rent a 75 self feeding snake and work on it for 3 hours and able to break through the gunk to get the flow. It's Monday today and another technician comes out and says only a snake was complimentary and another jetting would cost me $325. Needless to say I didn't jet. Would you use this plumbing company? Now I will go work on repairing my drywall holes x3.

The plumber was very nice but the estimate was very high. To replace a tub spout with shower diverter was $636. He wanted half down and I gave him $300. Our fixtures are oiled bronze so we looked on line for a replacement. He found one for < $80. I told him that seemed really low priced and after lots of looking, I discovered it was plastic. I told him I did not want plastic. I looked again and found one. It was >$100 told him about it and he ordered it. After way too much digging I found this one was plastic too. I guess he forgot to mention that part. He had ordered it and said he could not return it. I told him if he could not find a metal one then I wouldn’t replace it. I called Bonfe and told them the situation and they said my request would be sent to the manager and that they would call me back soon. They obviously called the plumber because the next call I got was from him. He stated that he had spent 20 hours looking for a spout and I had wanted the one he could not return so we should not expect a refund. He was probably harassed by someone at Bonfe to get me to be satisfied and forget the $300. Well I am not satisfied. They made more money then I do for the time he spent and I save lives for a living.

Terrible costumer service. I had scheduled my appointment online and had a staff member call me the day before our appointment to confirm our all day appointment (7am-8pm), which I did. I have two small children and we have a busy house (especially in the am)…I missed their call saying they were dispatching a technician. Apparently I needed to answer that call bc they ended up giving me 20 min and then canceled my (2 hour appointment slot/which most likely wouldn’t have taken that long)…we were home and waiting for the tech. I am very disappointed as we were expecting them and thought by making an appointment, confirming the day before would have ensured us our technician’s visit. DO NOT recommend.