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          Business Profile

          Tree Services

          Happy Lemon Tree Service, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Tree Services.

          Complaints

          Need to file a complaint?

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            ***** ***** **** *******, owned and operated by **** ********** performed tree work at our home, July 31, 2023. Our driveway was used by the massive, fully loaded grappling truck. In doing so, the weight of the truck sunk into the driveway as well as the stabilizing footings. It resulted in a huge hole and several crumbled, and sunken areas in the driveway. Mr. ********* became aware of the situation immediately and told us to get it repaired and he would pay for the damages. We had the repairs done October 30, 2023 amounting to $3500.00 and paid for it. We mailed the receipt to Mr. ********* that day, per his instruction. We have been in contact with Mr. ********* weekly since the first of November and been told misleading information about where the check is and when it might arrive. On December 19, 2023 we mailed a preaddressed and stamped envelope and note requesting reimbursement for driveway repairs. We have not received payment to date.

          • Initial Complaint

            11/21/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            During the week of October 24, 2022 Happy Lemon Tree Service crew trimmed several large limbs from the tree on my next door neighbor's property (at **** ** **** *** ******** ****). One of the limbs hit my house. It damaged my roof gutter, the gutter screens, and part of the radon gas removal system that is attached to the outside of my house. The Happy Lemon crew caused the damage. I believe that Happy Lemon should be responsible for paying for the cost of the repair of the damage. I have reached out to Happy Lemon several times about this. They have not done anything to address this.

            Business response

            11/21/2022

            Hi ****. As previously discussed, we will be dropping by your residence to take a look at what was damaged. Assuming the damage was caused by our crews and not pre-existing we will certainly take care of all needed repairs. Be in touch soon. 

            Customer response

            11/23/2022

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********.

            The Happy Lemon crew caused the damage. That should not be a question.


            Regards,

            **** *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          116 Wilbur Parish Cir

          Belton, MO 64012-1756

          Visit Website
          (816) 616-9428

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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