Complaints

• Initial Complaint

  03/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  • On June 17 2021 we commited to a metal building purchase. A contract was made in the amount of $5509.38. We paid a 10% deposit and virtually signed the contract. • We were then told building would be delievered and installed with 2-3 months. • The building arrives in october 4-5months later. But the building is incomplete and they then state i needed to pay for a part that was already on my order. I over hear the installation crew speak with their boss over the phone on speaker and i hear them say in spanish and im fluent, that i need to be charged twice the amount for the part and to retrieve gas money from us to bring the missing piece. the paper work they recieved was wrong our colors were wrong for the building along with the design. Also they promissed to come back 3 days later i and waited for several months nothing. We then find out they sold our building 4 days later to someone else. The office forgot about my order. they then didnt send anyone else to call us or help with our purchase in any way dodging our phone calls and text messages. • Northwest finally calls us back after we call the **** buildings which their name is also on the contract. • They tell us its their fault they dropped the ball on our order, however they state that they no longer can sell us a building at the cost on the contract because of the rising metal prices. And want to start negotiations and offered a counteroffer for us to pay them the price of $8800.00, but our contract was at 5500.00 and they manufactured my builiding brought it to my home dropped it off then reloaded and resold it. My building was here and manufacturedand i dont see why we have to pay almost twice as much for a building under contract. I just want them to satisfy our contractual agreement and get this buildng installed at our original contract price. • They recognize that they were at fault and refuse to do anything about it. We have completed our end of was expected.we are now just waiting on them.

  Business response

  03/04/2022

  This building had been attempted to install in August. The building was brought in accordance with the order. *** wanted a black roof, not burgundy as listed on the order. In addition to this he wanted two side wall openings. The order only charged one. *** was offered to be shown the pricing flyers at the time his order was placed to confirm this is in fact accurate. He refused, saying that was not necessary. At the time of install the issue was the same. He didn't want to pay more, he claimed the order was correct. The building sold, was not the building the customer actually wanted because the written order was incorrect. Customers work with the dealer to design the building they want submitted to the company. This order is reviewed and signed by the customer prior to submitting it to the manufacture (us). Any errors in the order took place during this beginning stage of the ordering process. 

   

  We advised him to contact his dealer, get the order corrected and let us know the outcome. The last correspondence he had with a member of the company was in September. Months passed with no word from the dealer nor the customer until recently. The company had spoke with the customer, informing him we no longer service his area and the price of steel is higher than when the order was placed. We cannot fill the order at the listed price and pay the labor associated with this building plus a delivery fee to the crew going to install. The company agreed to work with this customer, we agreed to service his building, but at a price that will cover the costs associated with his build. We offered $7,217.83- a discount of $1,269 from market value today. The customer refused. We then received notification from the dealer that he would possibly be willing to pick up and self install. We agreed to give him his order price if this was the case of self-install and pick up. This was expressed to him in a email with no response to this date. 

   

  It is not uncommon for a customer to go back to the dealer and switch the order with another company or cancel the order. This is what the company thought was the case. We have made effort to work with the customer, but the customer is unwilling to accept any outcome other than the price listed on the original order. 

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