Reviews

My wife and I are really pleased with the service and timely creation and install of my mother's monument thru Wommack's Aurora location.

Thank you so very much!!******** & ***** work extremely hard to give our families in Aurora a superior experience...and I'm happy to hear them being acknowledged! Our ******************************* are also highly committed to the final product of your memorial...I will pass along your praise on that as well!We hope your family continues to enjoy your mother's memorial for generations!!

The most rude inconsiderate salesperson (*******) at the Springfield location. High pressure closing technique calling ** ridiculous for wanting to get the headstone they way WE wanted it.

We are truly sorry that the family had ANY negative experience as they were seeking their Memorial for their son! We strive to give our families the most comprehensive information in regards to their memorial choices and do so in a very compassionate manner, understanding that the thousands of families we come in contact with have dealt with very emotional situations. This is absolutely unfortunate! In reviewing the interaction, it asked the salesperson to provide the information from this interaction: To whom it may concern: Thank you for the opportunity to address Mr. ******** complaint. It is my desire to add context and hopefully disperse any feelings of negativity. I will start by saying I did apply the word “ridiculous” to a request that was made but by no means suggested or implied the family was ridiculous. It is my heart to provide the sincerest level of service and to never add stress to a family already going through the unspeakable. I am sorry that they left feeling less than cared for. My professional relationship with Mr. ******* began approximately a month and half ago. He came into my Springfield Wommack Monument Co. location a handful of times to gather information and formulate some ideas ahead of the arrival of his ex-wife and her family. Every time Mr. ******* stopped by, I addressed his questions with the utmost respect and efficiency. In fact, I often called him sir, to which he would reply not to do that. He preferred Bruce. He seemed pleased with me and our company…so much so, he insisted that the rest of the family come see me Memorial Weekend to hopefully finalize the choice as it was their desire to have a monument erected by August 10, 2023. I offered to meet with Mr. ******* and his family on Saturday May 27. I was operating under our regular business hours but had offered the family a broader window as I knew they had traveled. They arrived around 11-11:30. They decided on a color of granite and a size after I offered to call our main office and locate every single sized monument in the color they had chosen, which takes quite a bit of time. They appreciated the fact that we had a large inventory and could fulfill their desire to have a monument installed by August 10. After about an hour and half they were hungry and taxed emotionally. They left for lunch and time to put pen to paper and talk out what they wanted as far as inscription. Again, I offered to extend my hours (normally closing at 1:30) so they could go eat, visit, and feel confident in their decision. At this point, no order was signed nor money paid…we had built a nice relationship with the service that I had provided. I had confidence they would return that afternoon with their final details, sending them with my notepad to make documentation easier. Mr. ******* called about 2:15 after they had visited the cemetery to decorate their son’s grave. I had been waiting, but I was very understanding about their need for this time. He thought they would be back to my office in about 20 minutes. The family arrived at approximately 2:45. Mr. ******* asked if they had to have all the decisions made today for me to hold the monument and I said “No, all I needed was a signed contract and money down, but would extend a discount if they preferred to pay in-full with the contract”. He agreed to the terms and we began completing the order form together over the next 10-15 minutes. As I commonly do, I began reviewing the contract from top to bottom again, before having Mr. ******* sign and pay. During the review of the color, he walked out onto the showroom floor, pointed to the bottom of the base (the support for the tablet), and asked if this would be light or dark. I explained that the Midnight Black monument he was looking at was an accurate example of their choice, seeing the contrast between the rocky area and the polished areas. He said that his ex-wife preferred it “light”, as in a whiter look (this was the first time I had been privy to this discussion). I commented that we could change colors of stone if she preferred a “whiter” look rather than the piece being Black granite. I offered a look at a light Gray granite as an example. He became agitated, not understanding why I could not assure him the Black granite could be made to look whiter on the base. I explained that it is Black…and the contrast achieved with a Black monument in the unpolished area is “charcoal” at best…a more “medium Gray”. He said this may be a deal-breaker and stepped outside to make a phone call. He was gone for about 5-10 minutes. When Mr. ******* came back inside, he said nothing…he just grabbed his drink and keys and started for the door. I said “Mr. *******, this is ridiculous. It is natural stone.” He turned at the door and said “You called me ridiculous!” I tried to jump back in to say “No, I am calling the situation ridiculous.”. But he just yelled “Go **** yourself!” I sat down and cried. Understand, that I can’t imagine losing a child. My “sacrifice” of a few hours from my short day off is nothing when compared to what these families face…Nothing. That being said, I was extremely hurt and offended that he came back in, grabbed his things and said nothing to me …not a “Thank you for staying extra hours”, “Thank you for all the time you spent with me this last month”, “Thank you for staying as we left for lunch”, “Thank you for helping us achieve our goal of getting a monument by August 10”, or anything of acknowledgment. He simply grabbed his things to exit, treating me and my time as insignificant. Regardless of the fact that their request to manipulate a color was a bit odd and perhaps, yes, “ridiculous”, all I can say is my human emotion overtook my professionalism. I am sorry for that. I should be able to hold my tongue. My expression, calling a situation ridiculous, was not deserving of a “Go **** yourself”. I am certain, however, just as I admit my emotion got the better of me…so did his. Sincerely, ******* ** ******* * *****

*******’s attempt to “spin” this into “I called the situation ridiculous..” is itself ridiculous. When I said *****’s my wants the contrast look of the lighter base you said,”she’s being ridiculous.” Come to find out on your website you have very exact color combo we wanted. This is the new normal in this day and age. Customer service is extinct. The company has my phone number. The responsible person would have called. If you knew nothing else that screams guilt. Don’t try and make excuses for my response to your unbelievable “emotions”.

Very unhappy. they put my monument on somebody else's plot then they're trying to say that it was my fault very rude I will not do business with them no more I would not recommend them this is in Aurora ********

We were so very sorry to hear that the installation for ***************** was not completed on the plot she wished for it to be located! I reviewed the information on our contract (attached) and spoke with the salesperson in Aurora and the Caretaker. The salesperson indicated on the day of the sale that ****** verbally stated the Marker was to be located in ***** *** *** *, the Row below ************************** was written on the contract. We are required by this Cemeterys regulations to call the Caretaker ahead of installations to have the proper location marked. Im not aware of the exact Block and Lot number that the Cemetery records indicate are correct for her Lots, but the Caretaker marked the location where our installers placed the memorial. Clearly, this was not the location that ****** wished to have the memorial placed when she arrived at the Cemetery.On January 11th, ******* daughter called the salesperson to check the status of the memorial. The salesperson indicated to ******* daughter that the installation was completed in October of 2022 and had mailed a Thank You card to ****** to let her know it was completed. The daughter indicated she would let *****************. The daughter called later and said she could not find the memorial in the Cemetery. The salesperson called the Caretaker, he placed an orange traffic cone on top of it so she could find it easier, and the salesperson called the daughter back with this information. Unfortunately, ****** attempted a call while the salesperson was at lunch and had to leave a message. She was clearly upset, saying she could not find the marker and she was not happy. Upon calling ****** back, the salesperson had to leave a message and asked for her to call back. The salesperson never spoke with ****** directly throughout the interactions.On January 12th, I spoke with the Caretaker before contacting ******. The Caretaker indicated he simply let ****** know he was willing to move the memorial to a new location and made sure she was aware of the Cemetery regulations (requiring an Apron). I spoke with ****** after this, apologized for the confusion about the initial placement, and explained that our installers were simply following the markings provided by the Caretaker. I explained that I was unaware if a mistake was made, but all parties were willing to place the memorial where she preferred. I explained to ****** that the Caretaker had no issue with the memorial being moved to the location she chose that morning (a site that is not a full-grave space, but would accommodate her future cremation needs, indicated by the Caretaker as Block 63, Lot 3 South-1/2).I let ****** know we would send a contract to be signed explaining the new work to be performed, documenting the new information provided to us, and having her meet our installers for the work to be performed. ****** was still upset that the memorial was not in the location she wished it to be, but I assured her we were completing new paperwork that she would sign to ensure the memorial was placed in the new location. Additionally, any discrepancy about placement would be addressed with the Caretaker prior to Wommack performing a Reset of the memorial. We sent this contract, by mail (******* request), and did not charge her for the extensive work that is involved to reinstall the memorial and remove the footing from the current location.************************** ************************** ******* Office Manager ************************************************************************