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          Business Profile

          RV Dealers

          Optimum RV

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            05/28/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            4/19/24 ***********************, a customer, contacted the ***** ********************** Missouri branch about a 2021 Mallard unit. Sales representative *************************** offered to show the unit and deposited $500 to secure unit. The customer agreed and *** stated the outdoor price of $20,700, with him covering the delivery fee of $5,126. The general manager, *******************************, informed the customer that it would take 2-3 weeks to obtain the title for the unit The customer agreed. Once customer received paperwork, the paperwork stated the out the door price is $24,545 with transport fee included. The financial manager, ***********************, offered to save $1000 off the transport fee if the customer ran their credit app. Customer agreed to run credit once, but they ran it 6 times. However, upon reviewing the paperwork, customer reached out to *******************************, General manger about the base price was incorrectly calculated. He stated base pay is $19,855 not $24,545 since *** was eating delivery cost. ****** stated this was caused by miscommunication. The customer discussed financing with their own credit union to have both customers on the lien. Customer attempted to contact ****** for cashier check information as well as to keep customer updated on title and paperwork. ******************************* has not responded to multiple attempts to contact the customer. The branch has been pushing week by week about title and paperwork.On 5/22/24 Customer received phone call from *** stating it would be another 6 weeks to get title in hand in order to move on with this process and offered $500 deposit refund. I am now requesting the branch to write letters to all credit bureaus. The customer's credit score dropped 60 points and now has a $15,000 loan to make payments on a unit they do not even own.I am unsatisfied with the customer service and professionalism in the branch, especially with *******************************, which could never get in contact with. I am demanding accountability from the branch, correction on credit score.

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          BBB Rating & Accreditation

          C-

          This business is not BBB Accredited

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          Years in Business: 1

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7072 US Highway 67

          Bonne Terre, MO 63628-9593

          Visit Website
          (573) 273-8224

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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