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          Business Profile

          Solar Screens

          Shade World

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Solar Screens.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a Sunesta Sunroll Shade from the Sunesta Dealer, Shade Your World in ********, **. The motor went out and it is under warranty. The Dealer ordered a new motor months ago and will not come to install or give me a phone number to make a claim with the company. *** at Shade Your World is no longer answering my calls. It took months for her to acknowledge she has the motor and gave me four dates to install which each time they never showed up to install.

            Customer response

            12/19/2023

            Shade your World was contacted mid August  in Mid  September  they confirmed it was the motor and ordered a new motor took 3 months to get it brought to the house without the proper equipment to install. Came back two weeks later with the scaffolding but then decided it was too cold and windy.  Promising they would. Come back the next day early. Today they are a no show again.  I have talked with them a minimum of 30 times to install the motor that is under warranty. No success as of today 12/19/24

            Business response

            06/14/2024

            We resolved this issue for the customer, it did take some time but it has been completed. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 34

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          9227 Tudor Ave

          Breckenridge Hills, MO 63114-4750

          Visit Website
          (314) 740-5100

          Business hours

          Closed
          Business Hours
          9:00 AM - 7:00 PM
          9:00 AM - 7:00 PM
          9:00 AM - 7:00 PM
          9:00 AM - 7:00 PM
          9:00 AM - 7:00 PM
          9:00 AM - 1:00 PM
          Closed

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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