Reviews
11 Customer Reviews
Review from Chelsey W
1 star02/05/2025
Horrible trash service. Company is ridiculous. They miss picking up my trash all the time and then say oh we will get it next week when my trash is at the curb the night before. **************** has an attitude when you call and ask them question. ****************. ********** needs a new trash company contract asap!Review from Bianca H
1 star01/16/2025
Gateway is horrible, they skip our trash cans all the time. I have had to call up there multiple times because the trash man has only picked up 1 can when we have 2 cans up front. They also did not pick up our trash at all last week. My entire street was skipped and they still charge the sameReview from Sierra B
1 star09/13/2024
I have a issue with gateway disposal not picking up trash on *******. They didn't get my trash Monday I called they were going to send someone out Tuesday, they never sent anyone I called Wednesday & was told they would get it Monday the 16th, tell me why the trash truck didn't get my recycling today he drove by acted as if he would stop & kept going I called them again livid. I pay my bills before they are even due so why not pickup what I'm paying for???????. On top of that they are picking & choosing who's trash to pick up. I've seen them only get the "white ppl" it's sad ??. My neighbor to the left is white his trash & recycling was pickup my neighbor to the right they haven't got his trash or recycling either or the ppl next to them BUT the white ppl 3 houses down oh there $h** has been picked up.Review from Tatyana K
1 star09/05/2024
Gateway disposals keep skipping my address and not pick in up my yard waste 4th time in the row ,I have to call them every week and complain .
Gateway Disposal Response
09/06/2024
We are running on a delayed schedule due to the Labor Day holiday. The driver was dispatched back out to check and clean up if needed to. We will follow up over the next few weeks with driver to be sure this is taken care of every week.Review from Chris B
1 star11/29/2023
I've been waiting for trash cans for over a month. They told me to put loose bags on the street two weeks in a row and didn't pick them up. What a lovely trash filled Thanksgiving I had as a first time homeownerReview from Travis C
1 star10/11/2023
Gateway repeatedly fails to pick up trash and recycling, despite being 3x more expensive than their predecessor. This has been 2 of the last 3 weeks. If you actually get someone on the phone, they do not provide any support. They claimed we had not paid a bill, even though they picked up recycling and not trash. We provided proof of payment and showed that they were not the service provider on the date they "sent notice". They then say the trash was not out, when it clearly was and charge an additional fee the following week to pick up an extra can, that they failed to pick up prior. The support individual just wanted to get off the phone and not provide any support. I have driven behind the trash truck on my way to drop off kids at school, and the truck simply failed to pick up about 25% of the cans. This is unacceptable.Review from robert k
5 stars04/19/2023
12 years here and never a problem. Even in bad weather.Review from Deborah C
5 stars04/14/2023
I think Gateway Disposal is a great company. The drivers are very friendly. They wave when they drive by. We never have a problem with our bill. They also ******* or call us to let ** know if they are running a day later due to holiday or bad weather. We really appreciate that very much. Overall a great company and friendly staff.Review from Tarra M
1 star12/16/2022
My trash was missed on pick up day. I called and left a message (because it was after hours when I returned home) as soon as I realized it was missed. I never received a call back. I called back and spoke with someone who immediately told me that my trash was not out at 6AM. I set my trash out the night before so that cannot be accurate. Then I was told that had I called the day it was missed then they could send someone. I advised them that I left a message. To which I was told that they had no message received. I truly wish there was an option to use another company. This company is absolutely trash!Review from Kathleen T
1 star07/26/2022
This is unbelievable that I'm not the only one that is have issues with the Gateway Disposal customer service. The attitude is unacceptable rude, disrespectable just to ask a general questions.
Customer Review Rating
Average of 11 Customer Reviews
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