Complaints

• Initial Complaint

  10/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The dealer **** me a **** kit and the 2nd key to my new vehicle I purchased. I was provided with a we owe for them from the dealer. I have called the salesman 3 times and have been told they are on order, when calling the part department they are not. I have left 3 messages for managers and have been told they are too busy to return my call. They have recieved my money and have failed to hold up their end of our agreement.

  Business response

  10/25/2024

  *** Butler Centralia has ordered the replacement **** Kit and Second Key for ****** ***** as we promised.  We believe this is what is promised and needs to be provided to  him. We are sorry that this took longer than anticipated and is not our standard procedures.  We are in contact with him and will send him the parts when they arrive.

• Initial Complaint

  04/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a mentally disabled African American woman who paid $9,000 down payment for a 2022 Chevy Malibu in October 2022. I then made payments every month on the car note of $426.23 for 7 months on the car. At the time of buying the car, I wanted a used car that I could buy outright for $9,000. The salesman took advantage of me and talked me into a much more expensive car. Then when I could not afford the taxes and license for it, the dealer came and took the car back. They said they would take care of tax fees ($1200 or so) and pay off the loan but I did not get any money back, despite having already paid almost $12,000 towards the cost of the $20,000 vehicle. They came on April 6th and took the car back and now I have nothing to show for it. This whole ordeal is making my mental health issues worse, causing severe depression to the point of self harm. I feel like I was taken advantage of for being 1-a woman; 2- African American; and 3- mentally disabled. I will also be filing complaints with Civil Rights and DMHSS. When I talked to the dealership, they were rude, disrespectful, and didn't care at all about my situation. They were very unwilling to help- to the point all my calls were sent straight to voicemail. I feel I should be given back the trade in amount for that car. Right now, I have no way to transport my daughter to school and appointments, and no money to purchase another vehicle.

  Business response

  05/04/2023

  In June 2022 Mrs. ********** came to our store and tried to purchase a 2020 Ford Fusion and trade her Chevrolet Cruze. Unfortunately, we were unable to secure financing for her at the time.  
  
  In October 2022 Mrs. ********** called in stating that she had totaled her Chevrolet Cruze. She purchased and took delivery of a new Chevrolet Malibu on October 6, 2022.     
  
  In March of 2023 Mrs. ********** called and spoke with a Sales Manager. She informed him that she was no longer able to afford the payments on the Malibu and wanted to trade it in for something less expensive. She also mentioned not having paid the sales tax nor had she properly registered the vehicle. She completed an online credit application to get pre-approved. Unfortunately, we were unable to secure financing on another vehicle.   
  
  In order to assist her with her situation, we offered to buy the car from her. In the 6 months that she owned the vehicle she put 8,000 miles on it and the vehicle had damage and excessive wear and tear to the interior. We evaluated the vehicle in its condition and determined the value to be $19,000.00. We presented the $19,000.00 offer to Mrs. ********** and her case worker, ******* ***** from ********* ****** **********, which was accepted. Please see email attached from ******* ***** stating as such. 
  
  At no time was Mrs. ********** taken advantage of. She contacted the dealership multiple times and during her purchase she signed multiple documents in person, including but not limited to the buyer's order, bill of sale, title, disclosures, menu etc. 
  
  Mrs. ********** had every opportunity to say NO during the sales process. Later, after asking the dealership to buy the vehicle back, she was presented with an offer and obtained advice from another party who referred to Mrs. ********** as her client. 
  She accepted the offer but at no time was she forced to do so by any employee of the dealership.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a used vehicle from them have only put around ************************************************************************************ for excessive oil burning the warranty said the problem isnt covered when taken in there was no service engine lights on on this car idled smooth they charge ******* to tear down put back together paid there price car now has cam sensor codes and stability track codes idles like c*** besides using oil this place of business is a joke

  Business response

  08/12/2022

  Customer has been contacted and vehicle is getting a brand new engine. The customer is also being reimbursed all monies paid for repairs. We feel that this is the best resolution we could provide for the customer.

  Customer response

  08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩