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          Business Profile

          Outpatient Surgery Center

          Timberlake Surgery Center

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Outpatient Surgery Center.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/23/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            This business (Surgery Partners / Timberlake Surgery Center) - started sending us 'Surprise Bill' of around $7857.83 about 1 year after the surgery. They had received payments through our *************** and we paid them as per 'Explanation of Benefits' / deductible / copayments owed. After talking to *************** company that the business is not owed any more money we tried contacting them (Surgery Partners / Timberlake Surgery Center) but they continue to send us bills.Patient - *************************** (DOB Aug 1, 1979)date of Knee surgery - Dec 16, 2022 Bill sent by Surgery Partners / Timberlake Surgery Center = $35,537.39 *************** was used - total money paid by us and insurance - $27197.70

            Business response

            04/08/2024

            ****************** does not have an account balance with **********************. This account has been paid in full.

             

             

             

            Customer response

            04/09/2024

            Dear BBB team,

            It is great to see that Timberlake Surgery Center has responded with, 'No Dues' statement. But, in the interest of full transparency and documentation, we need a final 'no dues' or 'zero balance' statement from them for our records, before we can close the complaint and put our mind to rest.

             

            thank you!

            ***************************

            Customer response

            04/14/2024

            Complaint: 21476055

            I am rejecting this response because:

            Dear *********************, Timberlake Surgery Center,

            It is great to see that Timberlake Surgery Center has responded with, 'No Dues' statement, confirming that my account is paid in full and I do not owe anything to your hospital. But, in the interest of full transparency and documentation, we need a final 'no dues' or 'zero balance' statement/letter/invoice from you for our records, before we can close the complaint and put our mind to rest.
            Can you please issue a letter / statement to that effect, ensuring I will not be getting any further 'bills' (because of which I had raised this complaint in the first place).


            Sincerely,

            ***************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          14825 North Outer 40 Rd

          Chesterfield, MO 63017-2119

          Visit Website
          (636) 898-4695

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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