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          Business Profile

          Pet Services

          Bullymake

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pet Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/26/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I ordered a Bully Box for my dog. I ordered it on 11-13-2024, shipments was to be delivered to me by 12-13-2024. The shipment never arrived tracking showed it was in ***********. Contacted the company on 12-27-2024 regarding missing package. They sent another package with me verified address. I still have not received the 1st or 2nd package. The first one is reported to have been delivered in ******** ****** on 12/26/2024 and the second one was in my city on January 25th and now is in ***********, after being routed through ******!! I have contacted the company and they say its on me to file a **** claim. I have asked for a refund and they refused. Only email contact allowed. No phone number listed. I have gotten my bank involved due to them trying to charge me again for packages that never arrived tracking showed

            Business response

            01/27/2025

            Hello *****,

            Thank you for your patience with our reply and we can certainly understand your frustration with shipping challenges with your orders.  Our team has reviewed all account settings and details on our end and all seems to be in order from a shipping and address standpoint upon departure from our facility.  While **** website does state challenges in delivering across the country as well as specifically ********** with the wildfires, this certainly doesnt ease the burden of not receiving your packages as planned and we are sorry that these delays have impacted your pups enjoyment of their Bullymake box.  For the shipment that arrived and was delivered to an inaccurate address per tracking details, we would encourage that you still pursue resolution with USPS.  However, we would also be happy to refund or replace the toys in that box free of charge with an expedited shipping utilizing Fed Ex as an alternative carrier - please let us know your preference.  For the shipment that is still in transit, please reach out to us either via your ongoing email chain with our service representative or via BBB channels if it doesnt arrive by the end of the week and we can support you further.   We are committed to getting your pup back to happily enjoying his Bullymake toys and treats as quickly as we can!

            Best,

            Bullymake ***************** Team

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          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Contact Information

          707 Spirit 40 Park Dr

          Chesterfield, MO 63005-1138

          Visit Website
          (800) 690-9908

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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