Complaints

• Initial Complaint

  06/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 04/08/24 I went in to buy a car. I spoke with *************************. I explained I needed my payments as low as possible because I am a student and when in class, I cant work as much as I would like. I was told by ***** the finance guy that my car note was for *****. I signed all the papers I was told he got me a three-year warranty. I thought to myself that it was cheap because the ****** wasnt much more than the Price. Eight days later, I get a notification from the lender stating that they will need to extend my loan. I went to the lending company and ask them if they could explain it to me. They stated that my loan was not for ****** that it was actually for ******. I got my loan papers and started going through them and realized they charged me $6075 for gap insurance and warranties which they did not explain when having me sign the papers, the paperwork showed ****** and not ******. I went in to pick up my title paperwork so I can register my car, and I take the loan paperwork in and state that I want to drop all the warranties and the gap insurance. ***** makes copies of the paperwork I had and told me he would take care of it and it would take a week for the lender to get my paperwork and to get a check . The next day I called and spoke with ***** and he stated that ***** did not know what he was talking about and that I did need to come in and sign paperwork which I immediately did on the same day, which was the 10th day after purchasing the car . ***** stated that it would take 30 days for the lender to get the check for it to come off my principal. It has now been eight weeks and The lender still has not received the check from the car dealership. I called the car dealership and inquired what was taking so long and ***** Nugyne Asked me to email the original paperwork to him and he would check on it for me. I didnt hear back from him, I emailed him again to ask how long it would take. He stated it will *********** to 8 weeks Which I have already waited.

  Business response

  06/14/2024

  First, I would like to apologize for the amount of time this has taken to process. This is unacceptable and I understand your frustration. All of the products were cancelled. I have attached a copy of the check that I instructed our team to overnight to the ************ yesterday. I also attached a copy of the ***** tracking number. They should be receiving this check today. Thank you for your patience and I will work to correct this in the future. I do apologize for the inconvenience this has caused. 

  *************************

  General Manager

  ***********************************

   

  Customer response

  06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2019 Honda pilot and there is a shortage behind the dash board which causes the dash lights and the head lights to go out. I had the vehicle sent to the shop three times from where I purchased it. They can not find the short or the problem. They agreed to switch the vehicle and now the finance person is backing out of the deal because he is sick and there is no one else to take over his position. I have been dealing with this problem for four months now. I would like to switch the vehicle with no money down and my family member is co owner of the vehicle so she can take her kids back and forth to school.

  Business response

  11/21/2023

  Our team has been in contact with **************. ********************* is the General Sales Manager at the Dealership. He has taken the lead on communications. Customer bought a 2019 ****** Pathfinder. It had mechanical issues, but we believe those have been resolved at this point. We are working to find a resolution for them with a different vehicle. We are waiting on the bank to return our inquiry. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩