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Business Profile

Sporting Goods Retail

MidwayUSA

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75 Customer Reviews

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  • Review from Josh L

    1 star

    12/07/2024

    "Customer satisfaction is our #1 goal at ******************** USA" I recently purchased a complete upper. Upon receiving the product I noticed the factory seal was broken. Upon further inspection I realized the product had multiple blemishes and deep scratches. I spoke via chat to a customer service ***resentative and they offered that they could exchange or refund the product. The problem is the product is now not in stock and the *** would not offer any other options as a solution, such as discounting for obvious use/damage and proceeded to abruptly end the chat. My second problem is, with seeing all the bad reviews on not refunding funds properly to customers or flat out rejecting returns after they have received the product back, I have no faith in the customer service of this company. Highly disappointed with the non concern for sending damaged/used products to fellow veterans. This seems to happen quite frequently with this company. I deeply regret not researching the integrity of this company before purchasing from them.
  • Review from Donald M

    1 star

    10/20/2024

    I used to buy parts from Midway Usa and now I refuse! I was shopping for a replacement integrated laser sight for the S&W Bodyguard 380. Doing so I found that the replacement is a Crimson Trace. Their web site has it for $49.99 and S&W has it for $49.99 and both places are out of stock. Midway does have it but their price for the replacement is $169.99!!!! That is a 300% mark up! NO THANK YOU!!!!
  • Review from Kenneth W

    5 stars

    09/27/2024

    Well I personally have had no complaints with this company. I have been ordering products from them for 1 year. I have bought all types of products from archery/shooting/ammo to wildlife systems. I personally would refer them to my friends and family. *** *.
  • Review from Shane W

    1 star

    09/26/2024

    MidwayUSA has gotten way too big and has completely forgotten about their customer base and customer service. They offer very few shipping options and when *** has trouble delivering a package they don't care at all about finding solutions to get you the product. The corporate big business monster that MidwayUSA has become has strict policies that offer NO flexibility in re-routing a package or having it held at a *** location for a customer pick-up. Sometimes when a signature is needed for a package people have little to no options and MidwayUSA is completely and unapologetically unable to assist in anyway. Smaller business choices like Euro Optic, Mile High Shooting, Scheels and Sportsman's Warehouse should be used at all costs above MidwayUSA as they are completely a different company today than they were ***** years ago. STAY AWAY AT ALL COSTS!
  • Review from Jacob C

    1 star

    09/19/2024

    Lied about returns, said *** would charge $12 to ship less than an oz. Items seemed pretty beat up for being "new". I would not trust purchasing from this company again.
  • Review from Shane H

    1 star

    09/05/2024

    former great company, that no longer stands by what they sell. purchased ammunition that Midway, *********, and freedom arms said will safely fire in my handgun. The ammo is longer than the revolver cylinder, does not fit, no way I'm firing. called midway....was referred to the manufacturer....called manufacturer....and was referred back to midway. zero responsibility for blatantly false advertising. your money is better spent at bass pro, cabelas, or any other place for that matter. This company does not cate one bit about 30+ year customers....and has lost one over 45 dollars.imagine how many more they are going to loose over camp fires this coming hunting season.
  • Review from Ca D

    1 star

    09/03/2024

    Do not buy anything from midway. They sell blemished items as new.
  • Review from Ethan M

    1 star

    08/29/2024

    My order was randomly cancelled and I was not informed. When I went to replace my order, the item I wanted was now out of stock. The customer service representatives didn't seem to care that my order was randomly cancelled.
  • Review from Charles E

    1 star

    08/19/2024

    "Bait and Switch" as I was taught in school . Advertise at a low price but "Click to Buy" and it's a higher price .
  • Review from ladislav p

    1 star

    08/14/2024

    Obviously this Company selling display guns as new one, I purchased new gun not one that is on display who knows how many months or year. They should put not that model person buying is display. When you buy you cant return and they abusing Customer selling kind a use guns for brand new price. I will never order from them again just want to share my opinion with others.

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