Reviews

******** customer service. Illegally kept me from my property. Advertises "hours" open for on-site office for customer assistance but everytime I went their office was closed and nobody answered the phone. They cost me time and money by not providing services contractually agreed upon and then got mad and rude to me for being upset about not being able to get my children's winter coats in freezing weather! Don't believe the false 5 star reviews!

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Friendly staff but their prices are ridiculous. I rented a unit for many months, and the rent just kept going up and up. Very little notice in advance, no price locked in so the rates could go up every month if they wanted. Nice units and location, but I don't appreciate being price gouged!

*****, thank you for reaching out about your experience with us. We do advertise that our prices, fees, and rates are subject to change. Leases are month-to-month and occasionally we do have a change in pricing. We have some stellar employees and are happy you enjoyed them as well.

Totally bait and switch. Advertise low rate and than once you moved in they will sent you a rate of increase in a latter in the mail. Informing you the new rates. The letter with no information how to contact them their phone number or anything. Its a scam and dont fall for it.

********, thank you for reaching out about your experience with us. We do advertise that our prices, fees, and rates are subject to change. Leases are month-to-month and occasionally we do have a change in pricing.

Don't Trust this company they are sneaky they tell u one thing then do another behind ur back they charge u extra every month just so u have a had time ever catching up. They only email u when they want to send u ur new bill everyone. They only call when they want money or bill paid . They Know I'm ******klm away so they go behind my back and enter my locker before I was even properly notified. Funny they send me a letter to my old address how can I get that ******klm away. They made no attempt to email or call me. They use to be good now they are crooks that rob u blind every month always adding ridiculous unnecessary charges onto of bill and Always billing early month before. Every time I turn around the monthly locker fee goes up . I have NEVER DEALT WITH SUCH A COMPANY LIKE THIS BEFORE. I KEEP HAVING ISHUES can't wait to find another unit and get my stuff out before they they to sell everything from under me.

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Worst place to ever use for storage especially at ***************************************** ******* MN. Property Manager *** is a b**** with a very snappy attitude and she, *********************************** and ********* all gang up on employees they don't like and get them fired. And thief boss **** knows and let's it happen. I'm a victim of it and continue to be talked about to customers. Guess it's time to file a complaint with the *****

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WARNING - Storage Mart in *************, **. PRICE GAUGING CUSTOMERS.Once you move your items in they raise prices. In the past 18 months, they raised my price by 34%.WARNING - PRICE GAUGING WARNING - PRICE GAUGING WARNING - PRICE GAUGING

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called ********* in ****** to very ude reception, in my attempt to pay and exit my lease agreement. I asked a question regarding closing the account with a payment arrangement was met with rudeness in answering that isn't their policy which is fine this information is not available online nor in their FAQ hence me asking. I asked why a cashiers check is needed for the prorated immediate move out amount (instead of debit or cash) she was nasty in the reply as well stating I need to figure it out. I am attempting to pay the business what I owe to extremely rude reception at every turn- all while doing my best to meet their company policies. This isn't affecting her personal life so I cannot imagine why she would be so nasty over a small work issue such as this. At the end of the day we are community members in a small town this behavior reflects poorly on the business and the individual.

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Do not rent from ********************************************** ************************************. Horrible all the way around. Never late or missed a payment sold my unit out from under me that had about 10k worth of my things and offered me like 700 bucks. The manager ******** lied to her bosssaying she turned in my claim and never did. Worst business Ive ever dealt with.

Thank you for your review. We are sorry to hear you had a poor experience. Unfortunately, we have no record of a lease-holder by this name, however, we will pass your comments on to the appropriate parties.

I have had a unit at the Since about October of 2020. When I initially moved into the unit, the store clerk was exceptionally rude & literally screamed at me in front of a vender. I filed a complaint with the regional manager & never heard another thing. During this time, i Have incurred multiple rent increases with little to no warning. Fast forward to an email received on 02/06/24. It merely said we have updated our lease agreement & need your signature to confirm changes." No explanation as to what terms were updated, just an option to sign. i attempted to call the store on 02/07/24. No answer, just an automated voicemail that i was unable to leave a voicemail . On 02/09/24, I received a 2nd email"Reminder sign your updated lease agreement to confirm the changes" without any explanation of the changes, only an option to sign. I called the store again on 02/10/2024, and yet again no answer. Today I received a bill with another rent increase without any type of warning. I dont understand how a company can force us to sign an agreement without disclosing what the agreement is. I also dont see how they can continue to raise rent without any type of forewarning whatsoever. And the store itself doesnt return calls to provide any type of explanation. I will not be recommending this company to anyone given the poor customer service and the lousy follow up along with abrupt price gouging. In order to leave this review I am forced to leave one undeserving star.

Thank you for your review, however, we have no locations in the state this review originated from. I also have no record of this email address so I could not determine the appropriate parties to forward this information to.

Rate was reasonable at first, and seeing the condition of my unit, hole in the wall, broken light bulb, I conceded I got what I paid for. Very low security. After entering gate code, gate stays open way too long and I once watched a man walk right through, and of course he approached me at my unit while I was alone. No cameras, no on-site staff, nothing to ensure someones safety. My unit was burglarized. Found a piece of paper with a gate code written on it. Obviously someone simply using a tenants code to access the units. Im not even approaching staff about any of it. What would they do? Rate has increased $30 randomly. They charge a $17 Value Coverage Plan fee, which is obviously just made up words . Worst experience.

Thank you for your review. We always try to be as transparent as possible about our lease agreement and to keep our pricing in line with local rental rates. We are sorry to learn of your experience and encourage you to notify staff, as there are many things we have in place to assist you in this scenario. We have passed your comments to the appropriate parties.