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          Business Profile

          Irrigation

          Gateway Irrigation, Lighting and Drainage LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Irrigation.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            *** at Gateway took a $5000 deposit to do a job and refuses to do the work or return the deposit. He has done the same with other clients

            Business response

            11/12/2024

            I did take the deposit to do the work.  **** was supposed to have plans for the underground utilities so that we could locate those utilities.  When we contacted the general contractor she did not have any plans.  There was no way to locate them without paying for them.  He said he would provide us with plans and the locations would have to spend $2,000 to get a subcontractor to do this and I was not going to pay this.  There were multiple occasions to do the work and try to move forward and I had a lot going on personally and could not make that happen.  I was the only one in my company to locate the lines.  It turned into a big issue.  **** wants his whole deposit back but we have put in $2,000 into the job and there is no way to refund him.  **** has done a bunch of things to us, insulted us beyond belief.  We jumped on this first job we did to irrigate his whole property because it was a referral to us.  They wanted it done immediately and we jumped on it immediately, worked 75 hours a week for a month straight.  

          • Initial Complaint

            01/11/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I paid ***************** with Gateway Irrigation $3750.00 on August 2, 2022 which was half of his bid for the installation of a sprinkler system. He said due to staffing issues it could be six weeks until he could start the project. It has now been five months since my payment and nothing has been started. I reached out to *** on November 8, 2022 to request a refund. He replied that he would ***** me a refund minus $1600.00 for equipment and materials he had already purchased ( restocking fees ). I told him if he was still going to put in the system I would wait. He has responded to me immediately every time I have called or texted him until the last time on December 8, 2022. I would like to have the sprinkler system but if thats not going happen, I would like to have a full refund of my deposit.

            Business response

            01/18/2023

            This is not a customer of mine.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          107 Crickett Ct

          Cottleville, MO 63376

          (636) 577-7215

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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