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Spectrum Brands - Home & Garden DivisionThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/21/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I used Spectracide WEED STOP on my ***************** and it killed it. I am so mad, frustrated and bewildered. I have used Spectracide products for over 15 years and have never run into anything like this. All of my beautiful St Augustine grass has turned to brown straw. I have contacted Spectrum and they offer to take NO responsibility for their product causing this damage.Business response
01/21/2025
Mr. Lodoco's case was escalated and submitted to our insurance company for review and resolution. For claim status and appeals, the consumer must contact the examiner assigned to his claim.
Customer response
01/22/2025
Complaint: 22832217
I have reviewed the business' response and am rejecting it because:Spectrum has refused to accept responsibility and denied my claim for repair of the damage.
Sincerely,
*** ******Initial Complaint
12/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
11/20/23, ordered cordless duo sealer. May 29, 2023, contacted Spectrum Home Appliances regarding unit cord being damaged. They told me to cut the cord in half and take a picture of it. Send a check for $ 7.50, for the warranty and it was back ordered. They cashed my check, I called frequently and was told that I was being sent a new unit. It was being processed. Then on December 5, when my husband called he was told to call ************, because Spectrum was no longer handling the sealers. When I called, I was told that I was out of luck because my warranty was expired.Initial Complaint
12/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Subject: Complaint Regarding Defective Product and Shipping Charges I am writing to express my dissatisfaction with your policy requiring me to pay for shipping to address a defective product. This product is not functional, and I find it unreasonable to incur additional costs for an issue caused by its defectiveness.I have already paid for the item and have been inconvenienced by not being able to use it as intended. I plan to escalate this matter to your corporate office and the Better Business Bureau if this issue is not resolved promptly.Please provide me with your corporate contact information so I can take the next steps.from:Spectrum Home Appliances Thank you for contacting Spectrum Home Appliances.We have determined that your unit is under warranty and a replacement order has been entered for you. In order to receive your replacement unit, please do the following:DO NOT MAIL THE ENTIRE UNIT.* Unplug the unit from the wall outlet and cut the line cord using a pair of scissors. (We would require the plug with about 2-3 inches of cord attached).* Email us back with a picture showing that the cord has been cut from the unit. The picture will need to be in PDF/JPG format.* Please ensure the date code stamped into the prong of the plug is visible in the image.* Mail a $7.50 check or money order made payable to Spectrum Brands to cover the Shipping and Handling of your replacement unit.* Please be sure to include your transaction ID number Upon our receipt of these requirements the replacement unit will be shipped to you.Please mail the check or money order to:Spectrum Home Appliances Transaction Number: ******** C/O Brand Protect Plus *******************************************************************************Initial Complaint
10/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought this power XL sealer and it worked fine at first. It stopped working and would not vacume any longer then it wouldnt power on. I called the company and was told to send a picture of the appliance front and back and send it to ************************************************* They acknowledged that they received it and would be in touch. 2 weeks go by without a call or email from the company. So I called them last night and was transferred all over until they sent me to corporate care. All I want is a refund at this point. They were so rude and did not help me at all. I sent an email last night asking for a supervisor to contact me and still nothing. I paid over ***** for this item and it does not work. I would have been happy with a replacement but they were horrible to deal with. I had to disconnect the call because the woman was so rude. I also work in customer service and would never handle a customers complaint in that manner.Initial Complaint
09/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased one bag of Spectracide Insect Killer (20 lbs) and one bag of Spectracide Fire Ant Killer (3.5 lbs) around two weeks ago. However, after using them in my yard, they didnt work at all and didnt kill the insects including ants in my yard at all. I am extremely disappointed with the poor quality of Spectracide products by United Industrials and request full refund in the amount of $22.69 based on their Money Back Guarantee policy printed on their product packages. Request them to mail me the $22.69 refund check ASAP.I attached below the purchase receipt.Initial Complaint
09/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Entered by BBB staff LO Consumer has been waiting on a refund for a juicer she purchased because there was a recall on it. She sent in everything they asked for back in July. She has spoken with the business multiple times and they said they issued the refund but nothing has come in the mail. The consumer has asked for a supervisor but can never speak with one, when they transfer her it goes to voicemail.Initial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On the morning of July 5, 2024 I sprayed Cutter Backyard Bug Control on my plants according to the instructions. By the end of the day my plants were dying and continued to die. I contacted Cutter on July 6. I've called and sent emails on July 11, 15, 21, 18, 27. I've emailed photos, returned the bottle of Bug Control as they requested, sent bills of my purchases and the cost to remove and replace large 15-year old hydrangeas and roses (all dead). I called ********* ***** several times and spoke with her once. No one has contacted me.Business response
09/03/2024
This claim has been escalated and submitted to our claims division.Business response
09/04/2024
This claim has been escalated and submitted to our claims department. For update information, please contact our office.Customer response
09/05/2024
Complaint: 22146684
I have reviewed the business' response and am rejecting it because the company wants me to directly contact their claim's department. Before submitting a complaint with the BBB I tried to contact the business office for over one month and got no response. I do not want to contact them directly. Please have the company go through the BBB with any and all information and offers. The BBB will then forward it to me.
Sincerely,
**** ***Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a new B&D blender, model BL1400 to replace an older Ninja blender. I chose the B&D because it has a 24 oz smoothie container included as well as the glass pitcher. The older Ninja has only 18 oz smoothie containers and no longer works for me. The B&D blender was only used 2 - 4 times per month before the issue occurred. The gears on the blades and blender base started chipping off on the corners. The B&D blender has a 2 year warranty, so I requested warranty assistance. After some back and forth, I was sent a new replacement for the blender. The blender that arrived is the model BL1300, which has an 18 oz smoothie container. That is not what I purchased and does me no good since I have the Ninja that already has 18 oz containers that are too small for what I want to do. I contacted warranty support two more times trying to resolve this but am being told the BL1400 is out of stock, so they shipped this model instead. The responses were pretty much telling me 'sorry for the inconvenience', and I'm stuck with what they sent. I even asked if the 24 oz container will work with the newer blender and I might be able to work with that, but that question wasn't answered. I have no further options to make this right. If B&D can't send what I paid for, or give me a timeframe for when the BL1400 will be available, then offer me a refund.Customer response
09/09/2024
The business bypassed the BBB and contacted me directly. They offered a full refund. I eventually received a check in the mail and made a deposit to my bank account. As of today, 9/9/2024, the check has cleared, and all is good. I am satisfied with the response from the business. I have no explanation as to why they did not respond directly to the BBB complaint.Initial Complaint
08/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Entered by BBB staff LO Black and ****** ordered a part for an appliance on behalf of the consumer in March 2024. The consumer never heard back about the part. When the consumer reached out to the business she was told that the part is coming from ***** and they still do not have an estimated delivery date.Customer response
09/05/2024
I have been contacted by the business and I am satisfied with the results.Initial Complaint
07/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I've received this air fryer from my friend as a gift April 2024. It worked wonderful until recently when the heating element stopped working. It is in excellent and immaculate condition however nothing heats up. I've called customer service and a supervisor on 7/23/2024 and they were unwilling to help me since I don't have a receipt. I felt uncomfortable to be placed in this situation but I asked my friend if she had a receipt but she won it at an auction. I've tried everything and for an air fryer to break within 5 months, that is unacceptable to me.Business response
08/06/2024
A replacement unit has been issued. Please contact our customer service directly for updates regarding your order.
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Customer Complaints Summary
41 total complaints in the last 3 years.
21 complaints closed in the last 12 months.
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