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          Internet Services

          Aptitude Internet Solutions

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/28/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have been a customer of Aptitude Internet for approximately 5 years. We were very happy with our internet carrier during this time up until 2018 when we started having issues with loosing connection and continued to have issues with the equipment on our house and the equipment on the tower. It was explained to me at the time that new equipment was subpar to what I had and they did not want to move us off of the equipment we had. Fast forward to October 2019 and we had a storm come through and damaged the equipment that was on the tower. Repair was not possible. New equipment had to be ordered. Fast forward to July 2022 and I still have no internet. During this entire time I have made all calls to Aptitude to inquire the status of the order and I continued to get the same response which were supply chain delays. I completely understand this and realize these are unusual circumstances. My complaint is customer service. I received no calls or updates from Aptitude and I made all of the calls for updates. I placed a call in June for someone in charge to contact me and no one did. I spoke to someone in the office on July 22, 2022 and was told the new equipment is on the tower and has been for roughly a week, so we scheduled July 26,2022 for someone to come and check our signal and we have not seen them or heard from them. I expressed my disappointment in customer service on the call I had on July 26,2022 with the CFO or the COO I spoke with and he apologized and said they could have done better. I expressed that in the future I hope they will do better. With the lack of communication just days after stating they needed to work on communication, it appears they are still lacking in communication. I am beyond disappointed!

            Business response

            08/12/2022

            We have responded directly to the complainant, and they are now an active subscriber.

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          BBB Rating & Accreditation

          A+

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          Contact Information

          1027 Sainte Genevieve Ave

          Farmington, MO 63640

          Visit Website
          (888) 895-5238

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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