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          Business Profile

          RV Dealers

          Optimum RV MO LLC

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We purchased a travel trailer on 11/18/2023 from ***** (Salesman) and *********************** (Credit Manager and **). The purchase price of the unit was ********. Before it was all said and done we ended up financing almost ********. **** added on a extended service warranty(2124.00) and a paint and protection plan (*******). We signed all the paper work on the day we purchased the unit and never received any copies of the paper work. *********************** told us the policies are cancelable. We picked up the unit on 12/1/2023. We went through the walk through and was getting ready to leave with still no copies of any paperwork in my hands. I had to ask for copies of everything. When I finally received copies of the paper work going over everything I found several mistakes and called **** to ask him about the discrepancies. First thing I noticed the paint and protection the we purchased states it is Interior Only and **** told us it was both exterior and interior and it also states it is for a 0-20' towable rv (or unit is 25 '). The bill of sale does not have the paint and protection plan on it (it is for some reason added into the price of the unit and other options).The loan paper has it on there. The loan paperwork and the bill of sale do not match, There is also a paper that states what Optimum RV owes us and it is not listed. Dec 5 I called **** to ask him to please send me a copy of the repair order stating that the paint and protection was actually applied. **** sent me an invoice that states Paint and Fab per customer request. There is not any listing of what the product was and a lot number for the product. The invoice also states Date and time in: 11/20/2023 2:24 pm, date and time out 12/5/2023 2:24 pm with Date appointment initiated of 12/5/2023 2:24 pm. The repair order was made after the unit was already picked up. I do not believe that the Paint and Fab protection was ever applied to the unit. I called to the Festus location and found out the **** is not the ** and the a person named ****** is. I left a message for him to call me back (he never returned my call). I also called the the main office in ******* on 1/22/24 and spoke to ** and he was supposed to have someone call me back the same day or the next day. I still am yet to hear from anyone.

            Customer response

            02/14/2024

            I have attached copies of the warranty registration. Thank you

            Customer response

            02/14/2024

            Attached is a copy of the loan agreement 

            Customer response

            02/14/2024

            Attached is a copy of the loan agreement 

            Customer response

            02/14/2024

            Attached is a copy of the bill of sale.

            Customer response

            02/14/2024

            Attached is a copy of the repair order for the paint and fab

            Business response

            03/01/2024

            *****,

            We are very sorry to hear that you are having a difficult time reaching us. According to the letter from
            the Better Business Bureau this is their second attempt to contact us but today, March 1st is the first
            time that we have received a notice from the Better Business Bureau in reference to your complaint. I
            only mention that, so you know we are not avoiding you and are very happy to assist you with getting
            your concerns resolved. The letter that we received on March 1st was dated February 22, 2024, we were
            only provided 7 days to acknowledge the complaint and provide a status of the progress to the Better
            Business Bureau. Our response today is to acknowledge receipt and let all parties involved know that we
            are investigating this complaint and will work with you on an agreeable resolution.

            Our customer service manager, *******, did call you on March 1st and left you a voicemail with her
            contact information. Please give her a call back at your earliest convenience. She will assist you with
            resolving this matter.

            We look forward to speaking with you!

            Sincerely,

            Optimum RV Management

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 1

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3441 US Highway 67

          Festus, MO 63028-3858

          Visit Website
          (636) 586-7600

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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