Complaints

• Initial Complaint

  05/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a ******* refrigerator from ****** at the end of April 2022. Today, May 7, 2022, was my delivery date. ***** made the delivery of the wrong refrigerator this afternoon (late to arrive). I specifically told ****** at purchase I did NOT want that model! So ***** made a phone call notifying someone of the error and waited briefly for a return call. The call never came. ***** had another job and needed to leave but said he would return with the refrigerator I paid for. Based on a previous reported complaint, I'm assuming I will not get my refrigerator delivered or the old fridge currently residing in a corner of my garage taken away. I have called ****** numerous times with no response! I support small businesses and find this to be disturbing. I paid three thousand dollars of income I earned to buy that refrigerator. I am requesting the refrigerator I purchased be delivered to my home and the old fridge removed.

  Business response

  07/03/2022

  Hello I am so sorry as I just saw the email related to this. Fortunately it was resolved and the customer received the correct merchandise. It was a difficult refrigerator to order at the time once we realized the mistake but we did our best and do hope the customer was satisfied. We apologize for the inconvenience and are accountable for the mix up!

  Customer response

  07/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We bought a refrigerator from them yesterday. They threw the delivery charge on the loan which they didn't tell us. they told us that they would not charge us for the delivery. They charged us for the hauling of the old one away without our permission. But the old refrigerator is still here. All of this is done via email. I didn't bring my phone so I couldn't see that they added this on to the loan. The refrigerator was $1400.00, and tax $179.00. The tax shouldn't have been that much if Missouri tax is only 10%.

  Business response

  05/07/2022

  The delivery was provided and at no point was the customer told that it was free as that is not our policy. Additionally there was no haul away charge on their invoice. The sales tax was miscalculated due to an error by the sales associate. The customers invoice was totaled at $1679.75 when in fact the total should have been $1625.82 resulting in a difference of $53.93 that we are happy to refund. We apologize for the inconvenience and the customer is welcome to contact us to receive the refund or we would be happy to bring the check to them directly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩