Complaints

• Initial Complaint

  06/17/2024

  Complaint Type:

  Facilities Issues

  Status:

  Unanswered

  More info

  Stayed in hotel on May 7th through the 9th and on night 2 live found bed bugs crawling on me took.said bug to front counter hand dropped it in the hand of front desk clerk. He said cleaning crew was gone for the night. Contacted hotel and they said I could not get my money back because of there cancelation policy , which is I should have canceled before my stay.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  This is not up to code for cleanliness. The location is met with unclean and unsafe environments and broken or inoperable amenities. We booked through ******* and were told we would get it, but now the office manager has not processed it. From the host to the bedding to the equipment, nothing is professional nor clean. It should be shut down!

  Business response

  10/12/2023

  They also call the ****** **********. The ****** ********** took pictures and said they did not find anything wrong with the rooms. The rooms were pretty clean and I do not know what the issue was. They stayed one night and then checked out. They were charged for the one day of stay and the rest of the money was refunded.

  Customer response

  10/12/2023

  Complaint: ********
  
  I am rejecting this response because:
  Sam has not provided a refund of any kind. His note about the refund is a lie and now he will not return messages. It’s concerning to me that he states refunds have been made, yet they haven’t. 
  
  
  Sincerely,
  
  *** *****

• Initial Complaint

  07/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a complaint about the amerihost hotel in Mexico, Missouri, we booked a three-night stay and called the hotel before we came to make sure the pool was operable for the grandkids , we were assured it was well, low and behold when we got here. The pool water was green. We were also told there was a continental breakfast. When we got here we were told there is no breakfast. Then when we get to the room we turn the TV on in the TV doesn't work and I also noticed a strong odor of marijuana in the corridors. Not good for eight and 11-year-old girl to be smelling. When I went to complain the woman on duty started throwing f-bombs saying she was going to quit. She didn't care anymore. She had no idea how to give us our money back. So now we are stuck in a hotel that stinks with no TV and no pool

  Business response

  07/19/2023

  The reason is I know that the guest checked in.  The clerk said they were having an issue with the tv.  The only issue was with the tv.  Right now, our pool is closed because we got the pool painted and the paint started chipping off.  We closed it and need to put new epoxy paint on it.  The consumer said he might check out and I told him I would issue a full refund to him.  There was no other complaint about it.  We serve a light breakfast right now. We are not charging high rates.  Our rate is $69.99 a night.  I am a business man and I asked the guest if you are not happy we are willing to refund your money.  They said they would let me know.  They stayed 3 nights and we were very courteous to them. 

  Customer response

  07/19/2023

  Complaint: ********
  
  I am rejecting this response because:
  I was never offered a refund, we were told on the phone that there was breakfast and the pool was usable.only reason we stayed was because everything was booked up.

  
  
  
  ********** ***** ****

• Initial Complaint

  04/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My sister booked a room for her daughters birthday party. at aprox 11:00 PM the front desk lady ( along with an unknown man who was not a guest) just walked into a room full of little girls. The man was not a guest because they do not walk guest to their rooms and, if he was a guest, they would have seen that the room was occupied. Also there were 4 little girls. How do you not hear them from the other side of the door? The manager was called right in front of us and he made it very clear that he could care less. After inspecting the room there were blood/urine stains on the sheets. There were also male body fluids on the blanket. ( Pictures for proof were taken and shown to front desk). The manager refuses to reach out or give a refund. Also after leaving the front desk with our complaints, Another person said that someone had went into her room while she was out to dinner and used her shower and laid in her bed. Manager has not reached out to her either. This place has a reputation around Fulton for Drug deals and prostitution. Do yourself a favor and stay somewhere else.

  Business response

  04/21/2022

  We allow 4 guests per room.  There were more than 4 guests in the room.  The front desk person asked them to quiet down because there are other guests in the hallway.

   She has a Fulton address, if there was a day in re why she decided to come to this hotel.  The only reason she is complaining because she wants some of the money back.  We told her there were more than four guests including children in your room.  She refused to pay extra, that's why she complained.

  Customer response

  04/23/2022

  Complaint: ********
  
  I am rejecting this response because: The clerk working was notified that there would be 4 young girls and one adult. Also there was a police report filed and the clerk never mentioned a “noise complaint”. Your response is clearly lies in an attempt to justify your lousy business practices. Can you also explain the other guest that was there to complain about someone coming into her room as well? The gentleman working the counter when we went to complain said that they have had “several complaints about the lady and he doesn’t even know how she still had a job” When the police arrived they informed us that they were called out to your location at least once a day for either a drug/prostitution/assault call. I will also be uploading the police report to show where again… the clerk never mentioned going to the room for noise but in fact she was doing checks on what she thought was an empty room. 
  
  
  
  Sincerely,
  
  ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩