We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Auto Accessories

          Custom Sounds and Tint

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Accessories.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            03/20/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a window tint for my wife's new car on 12-21-22 for 292.57. The salesperson was ***** ********. Invoice number ******. I did not know her new car windows were already tinted. We waited until March for it to warm up so there would be no problems with the tinting. I returned to the store on March 13th and I was told by an employee that the windshield could not be tinted because of the electronics built into the windshield. I asked for a refund and was told they didn't have enough money to return for a cash sale and to come back later in the week. I returned on Sat March 18 and was told they could not make a refund because it was a gift card. I was not told at the time of the sale that a gift card could not be refunded. It is not specified in the contract. I should have been told upon the sale that they would not refund any money. I want my 292.57 returned to me.

            Business response

            03/22/2023

            I have talked to ****** ****** and I am sending him a company check in the amount of $292.57  to refund him in full for his gift card purchase.  It will be mailed today 3-22-23.  

          • Initial Complaint

            02/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Custom Sounds & Tint installed an automatic starter on my car. My car would not start, and a mechanic diagnosed the automatic start as the issue. I took the car to Custom Sounds to have it removed. After giving me various, and contradictory, explanation, they eventually removed the starter. My vehicle was left outside without the doors locked. An intruder severely damaged my steering column trying to steal my car, and Custom Sounds and tint refuses to repair the damage caused by their negligence.

            Business response

            03/08/2023

            We are prepared to make a decision on the damage caused to your vehicle, we just need to see the estimate for repairs or the bill you incurred. We apologize that this happened and are eager to resolve this issue. 
            Our ******** ******* ***** **** made an attempt to contact the customer. He spoke with a gentleman who identified himself as the "Family Attorney" and said he would send a letter via email to ***** ****. We never received the letter. 
            We look forward to hearing from you so that we can do everything possible to resolve the matter in a timely manner.
            Best regards,
            **** ****

          • Initial Complaint

            04/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I had a stereo system and my tint done on my Camaro. Spent almost $3000. I noticed the next day that the back bumper had scratch marks like someone stood on the bumper and slid down. There was a shoe print. I called and they said the always put bubble wrap there first. Well apparently the bubble wrap does not protect the car. These were 100% not there before. I take my car to car shows and I detail it So I know what my car looks like. Now about the tint. The car already had tint but I wanted the back window redone because at the top it's white and bubbly. When I picked the car up I asked about why it was still there. They did do new tint but he said it will correct itself within 30 days. Well it's been just about 30 days and it's looks the same . I called ****** at the south county store in ******** and he said oh that part won't go away. The whole reason I had this done was to fix this problem. I should have been told this before the work was done. I am extremely dissatisfied with this whole thing. For that much money I would have expected way more care with my car and also to not have the original problem still there.

          • Initial Complaint

            03/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I had a alarm and remote starter installed at this location that I purchased from them. The installation caused wiring issues that found out about via another shop diagnostics. I paid to have the problem fixed and contacted the location about the problem I also went to the location with paperwork from the shop to show my claim against the installation they did on my truck. They made a copy and told me theyll be in contact. I also went online and file for help via through a Manager and no response. So I called and 1 gentleman was rude about the situation and transfered me to another gentleman who referred me to their site basically blowing me off.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          12160 Saint Charles Rock Rd

          Hazelwood, MO 63044

          Visit Website
          (314) 735-0885

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.