Complaints

• Initial Complaint

  01/16/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2019 ******** XT5 from Bommarito Honda on 11/19/24. After driving it home the next day my brakes were making sharp grinding noises. I contacted my salesman, *********** and arranged to have my car looked at by their mechanics the next Tuesday 11/26/24. In the meantime on Sunday 11/24/24 my car died out at an intersection and the dash lights were flashing. I advised Mr. ***** of the incident on 11/25/24 at which time he said his mechanic would look at that issue as well on 11/26/24. So on 11/26/24 I brought the car in and they said they needed to keep the car for awhile and gave me a loaner. They had my car over a week and they did fix the brake issue but they said they couldnt determine why the car died for no reason. I repeatedly asked well how old is the battery and no one responded. It was about one week after that my car died and could not restart. It left me stranded on 12/14/24 in the pouring rain. I called Roadside who jumped it and I barely got 2 miles to OReilleys who tested the battery and said it was dead and they could even jump it. So it being a Saturday and I knew the service department at Bommarito would close soon and I would have had to have it towed outside of my Roadside coverage it would cost a fortune to get it to Bommarito for them to assess and test the battery, I had to purchase a battery and paid $177.95. Turns out the battery in the car was 5 years old. Demand has been made for reimbursement of the battery but Bomnarito has refused to communicate with me. I feel Bomnarito knew or should have known the battery in the car they sold me was old and needed replacing. They took advantage of my financial situation and my age.

  

  Business response

  01/17/2025

  We have been in contact with consumer and reached an amicable solution.  We will reimburse her $177 for the battery charge.  The check has been cut and the consumer is opting to pick up.  We apologize for any inconvenience and thank you for bringing this matter to our attention.

  Customer response

  01/17/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ****

• Initial Complaint

  08/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealer was contacted for a price quote on a new 2024 honda hrv sport. Price was provided. Price quote was requested for a 2025 honda EX-L hrv. Price was not provided. Dealership instead stated they did not have the car in stock and requested a down payment to hold the request.Customer requested new *************************** sport hrv since EX-L was not available. Dealership did not provide a new price quote and scheduled a closing with customer. Upon arrival to the dealership, deal had paperwork for the original 2024 request. Customer reminded dealership that a 2025 was requested and dealership raised the price of the car.

  

  Business response

  08/14/2024

  We would like to earn the consumer's business and are willing to discuss a fair sale price for a 2025 model in person after a test drive has been completed.  We request the consumer contact her sales consultant to schedule an appointment that is convenient for her.  

  Customer response

  08/15/2024

  Complaint: 22119804
  
  I have reviewed the business' response and am rejecting it because:
    The business was given ample time to negotiate in person and decided to not honor the price quote. Their bait and switch tactics are unacceptable and deserving of prosecution.
  
  Sincerely,
  
  *************************

  

  Business response

  08/20/2024

  Our Sales Director contacted consumer via telephone on this date. In an effort to amicably resolve this matter, he offered to sell the consumer any of the 6 in stock and currently available 2025 HRV Sport AWD models at the same price that we quoted her for the 2024.  The consumer declined the offer.

  Thank you for bringing this matter to our attention.

   

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  NOT HONOURING MY (VERY EXPENSIVE) EASYCARE SERVICE CONTRACT, MY ARMADA 2019, HAS BEEN HAVING BCI MALFUNCTION WARNINGS, BEEN TO DEALER 3 TIMES, I HAVE PICTURES, AND VIDEOS, YET NO SATISFACTION, BCI MALFUNCTIONS HAVE BEEN MOSTLY COMMONLY REPORTED IN 2017,2018, AND 2019 ARMADAS, I DIDN'T KNOW AT THE ***** BUT JUST IN CASE I PURCHASED THE EASYCARE SERVICE CONTRACT. THEY KEEP PUTTING ME OFF, WONDER IF THEY ARE WAITING FOR MY CONTRACT TO EXPIRE.

  

  Business response

  07/16/2024

  We have been in contact with consumer and have agreed to refund the cost of the repair.  We have issued a check and mailed per consumer request.  We apologize for any inconvenience this may have caused.

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased new vehicle on Apr 28 2023, had maintenance in Bommarito Honda store on Apr 25 2024. Never had incident or repair.1. Received important safety recall during the first year, saying " Honda has decided that a defect which relates to motor vehicle safety exists in certain 2023-24 model year HR-V vehicles", "[t]he front seat belt pretensions may have been assembled without a rivet and will not properly restrain the occupant in the event of a crash, increasing the risk of injury". It made a consumer feel bad about a brand new vehicle when knowing there was a defect in safety belt. Although Bommarito Honda offered the free inspection, it did sell defective vehicle. What's more, it never provided any financial compensation to consumers. It took me time to get it inspected, so I deserve compensation for the defect, the time I spent and my depression over the brand.2. Found A/C not working the first time I turned it on this summer after I just had maintenance on Apr 25 in store.I drove 15 miles one way to the store on June 29, and told the advisor that it was emergency but was denied to get checked at once. I was required to make an appointment. Drove there again on July 5 and got A/C repaired after waiting there from 9:36 am to 1:36 pm, totally four hours. Since the store only provides shuttle for destination within 10 miles, my only option was to wait, which also prevented me from dealing with work and house work. It made me exhausted driving and waiting.I was unable to use the car for groceries or commute in such a hot summer with A/C not working. Had to ask neighbors for a ride and pay to them, which resulted in extra living expense and huge inconvenience. 3. It's uncommon and unbelievable to get A/C broke down when the whole vehicle is still under warranty. It does make me worry about the quality of the vehicle, and the store, the brand as well.Thus, I claim for financial compensation for the recall, A/C and depression, totally $5,000.

  

  Business response

  07/23/2024

  We have been in contact with the consumer and have reached a mutually satisfactorily agreement, including financial compensation for her inconvenience.  Thank you for bringing this matter to our attention.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an extended warranty with Bommarito when I bought my 2022 Honda Accord from them. I traded the car in and was owed money back for the warranty, $3809.61 to be exact. I was told by the finance manager at Bommarito on 2/13 to send a copy of my lien release to him to cancel my extended warranty and that the money would come to me. I sent it to him the next day on 2/14, after I called **************************** to get the lien release. I called EasyCare after not hearing back from the finance manager, they told me the money was sent back to Bommarito on 3/11. On 3/26 I contacted the finance manager again for a status update on my refund. He said the refund was mailed to **************************** on 3/22. He told me to get the lien release so that would not happen and the money would come directly to me. I am still without my refund as I don't have accounts for it to go into at ****************************. Impossible to get a call back from the dealership without filing a complaint on their website. I realize this isn't their top priority, but I'm certain if I were calling to purchase a warranty I would have already been called back and serviced.

  

  Business response

  04/01/2024

  Customer's warranty refund for $3,809.61 was processed on 3/14/2024 and mailed to **************************** as we did not have the lien release.  Our records indicate that our check was cashed and cleared the bank on 3/28/2024.  Our Finance Director spoke to consumer on 3/29/2024 and she stated that she had a *** package from *************** at her home which she believes is the refund check.  We appreciate the consumer's patience and her business. 

• Initial Complaint

  03/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bommarito Honda fasely advertised a different price cost for their oil change service on their website than the actual cost at the shop. I was charged almost $90 on 3/8/23 for a simple oil change that would cost half that amount at a competing Honda dealership.

  

  Business response

  03/10/2023

  We have been in contact with consumer and have refunded to him the cost of his most recent oil change.  In addition, we have offered a complimentary oil change for his next service visit.  We appreciate the customer feedback and thank you for bringing this to our attention.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  When I leased a vehicle last Dec, no one advised me I was responsible for paying personal property tax on the vehicle, as the vehicle is NOT owned by me & is owned by Honda. I had previously researched this last year after entering into the lease & was also assured by the Personal ************************** in an email on 2/24/22 that the leasing company was responsible for declaring the vehicle for personal property tax. This not being disclosed to me is an extreme financial burden, as I just received a bill for nearly $800 in personal property tax, & then searched my contract where, in tiny fine print, that NO ONE at Bommarito Honda at any time during the leasing process told me upfront about, says now that I am responsible for this tax. How is this even fair? IT IS NOT MY PERSONAL PROPERTY. I do not own this vehicle! I had a feeling there was going to be a catch or that this lease would be too good to be true, & now I am starting to understand why. I read through the entire contract, none of which was explained to me when I signed, that I also am going to be responsible for "turn in fees" when I return the vehicle, amongst other hidden fees. I was completely unprepared for these expenses & do not understand how none of this was shared upfront with me so I could make an informed decision at the time I was considering buying vs. leasing. It is completely irresponsible of the company to not educate customers who have never leased before in their lives (I had informed them several times of this) about all of the hidden fees, including turn in fees, personal property tax fees being passed on to the customer, etc. If these are errors, which I'm actually sick to my stomach about because it appears not, then they need to be fixed. But receiving a completely unexpected bill right after the holidays for nearly $1000 for "personal property" that I do not actually own is totally unacceptable. Had I known this, I would have changed my rating on Honda's survey. I'm on 1 income

  

  Business response

  01/05/2023

  Our Honda Sales Manager spoke to consumer via telephone and explained to her the tax implications and possible turn in fees.  We apologize for any miscommunication and appreciate consumer bringing this matter to our attention.

  Customer response

  01/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  08/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We bought the extended warranty with our car that came with the option to get 50% of the price back after 7 years if we still owned the car and had no claims. We presented the paperwork as required after 7 years (in person as required) at the begging of June. We were told to wait 6-8 weeks for a check. No Check has arrived, and all attempts to follow up have been ignored or not responded to.All we ask is that the agreement signed be honored and we be provided our $980 (half the cost of the warranty) back as expected.

  

  Business response

  08/22/2022

  We apologize for the delay.  A check in the amount of $984 has been issued (check #******) and will be sent via *** overnight today for delivery to consumer's home on Tuesday, 8/23.  Thank you for bringing this matter to our attention.

  Customer response

  08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the refund requested and appreciate your assistance. 
  
  Sincerely,

  
  ***********************

• Initial Complaint

  07/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a Honda Odyssey in June of 2021 with an EasyCare warranty. We sold the van to another dealer on 4/14/2022. In reviewing the contract on page 5 of 5, there are specific conditions that a warranty can be cancelled outside the 10 day rescission period. Selling the vehicle is included. I reached out to the dealership through their webpage, received an automated response. I replied and never heard back. On 5/3/2022, I followed the instructions in the contract, sending the request to the warranty company in writing with all documentation requested. Sent certified and verified it was delivered. Called them on 6/17/22 because I had not hear a response. They confirmed contract was canceled and I was due a refund of $2156. They said I had to go to the dealer as they refund the dealer and I paid them. I have been trying to contact the dealer for nearly a month and cannot even get an email response back nor a return phone call. Based on ****** complaints, BBB and other complaints, this seems to be a common practice as my specific issue has multiple complaints listed. Here are some of my attempts to contact in addition to not receiving an initial response of how to cancel:6/17/22 9:28AM Called and no answer 6/17/22 9:33AM Sent message through bommarito.com 6/17/22 2;51PM Called and got receptionist. Transferred me to a finance department. Rang over 20 times, no answer, no voicemail 6/17/22 3:06PM Used webpage to look up email addresses for finance ***** Emailed ***************************. Never received a response.6/20/22 Sent a request for contact through web. Never received a response 6/20/22 1:12PM. Called and transferred to finance ***** Rang over 20 times, no answer. Immediately called back, receptionist sent me to the finance manager on duty. Left message for ***********************. Never a call back 6/28/22 Called and left message on ******************************* VM. Never a call back.At this point, it's clear the dealer has no intention to refund nor to call back.

  

  Business response

  07/14/2022

  We contacted the customer via telephone today and apologized for the delay in responding.  He will work directly with our Finance Director from the point forward and his desired settlement will be taken care of.  Thank you for bringing this matter to our attention.

  Customer response

  07/22/2022

    I do want to confirm however that the matter has been resolved.  The person from Bommarito was very helpful and went out of his way to ensure the refund was paid and received. 
  

• Initial Complaint

  04/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a GAP insurance policy from Bommarito Honda through EasyCare Gold when we purchased our van. We paid this van off 3 years prior to the loan close date so we are owed a refund of our GAP policy. The funds were sent from EasyCare Gold TO Bommarito Honda. We have been trying to talk to someone since 3-1-22- we have left 8 voicemails-We are owed our refund and cannot even get a call back OR our funds of $279.88.

  

  Business response

  05/05/2022

  A check in the amount of $279.88 has been generated and will be mailed to the customer.  We apologize for the delay.

   

  Thank you for bringing this matter to our attention.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩