Storm Damage Repair
Greenstreet Contracting & Restoration, Inc.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Contracted for repairs on roof in January. Repair to roof part was made in February and ***** dollars was paid. We were told they would get back to us for the remaining work which included new guttering We have not heard back in spite of numerous phone calls and the BBB state they would notify us after we filed a review We went with this company because they had an A+ rating with the BBB We still have the rest of their money but they haven't even inquired about that
Business response
08/04/2023
After we did $13,000+ worth of total roof replacement and repair work, we scheduled the next phase of the project (gutters) for a later date. While we fully intended to meet the date that we set but due to shortage of workers, supply chain issues, office issues, document recovery, connection outages, and many other things, we have not been able to complete the next phase of this project. We are very sorry that this is taking place and wish it didn't have to come to this. We do care about our customers, and we will work diligently to get this problem resolved and this phase of the project complete so that we can close out the contract and collect the remaining balance.Customer response
08/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
**************************************************i do not accept this response yet. I will wait for contact from the business first. They should have contacted us in the first place. This is not a solution until the work is finished.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.