Complaints

• Initial Complaint

  07/24/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am submitting this statement against Tri State Rental & Sales/Tri-State Buildings/***** *** ****** The company owes me $12,200 after agreeing to a consignment arrangement where the business sold my 12x32 Lofted Barn Cabin in February 2021. Since then, I have repeatedly reached out to ***** ***** directly through phone calls and text messages as well as showing up to the business in-person. During this time I have made every effort to work with the company on payment options. In return, I am still waiting to be reimbursed $12,200 from a consignment sale that happened in February 2021. It should be noted that the business has renamed itself and changed locations multiple times. The current contact info for the owner is ***** *** ****** **** ***** ******* ******* ** ***** ***************

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My friend and partner ***************************** sadly passed away on 3/16/2022. Due to having no family in ******** I did not want to stay down there by myself, so I chose to move closer to my son. I decided to have an auction to sell ******'s stuff as well as some of my own belongings before the move. I had done business with ************************* when purchasing a carport, from Tri State buildings. While he was at my home in ********, he asked what I was planning to do with all my stuff. I told him my plan was to sell it prior to the move. He mentioned that he did auctions so I chose to have him do our auction.
  The Auction was held on May 21, 2022 at my property address of:
  
  *************************************
  ********, MO65258
  
  He had written down the auction information on apiece of orange scratch paper. I asked for a proper receipt for my records prior to my move to ********. I did not receive payment until 6/24/2022 which was the day that I left. I went to a local bank *************** to open my checking account with the funds from the auction.Soon I received a charge back as the checks were drawn from a frozen bank account. After contacting ***** numerous times, he told me that it was an issue with the bank, and he got it straightened out and to redeposit the checks. Once again, the checks came back as no good. I was in constant contact with ***** who promised to send a cashier's check.I waited over two weeks and no check had showed up. He said that it had been sent certified but was unable to locate the receipt so that I could got to the post office to track it. After not following through with that promise I offered the solution to drop off my payment at US Bank in ********. I had spoken with ****** who was my banker and she said she would put the check where it needed to be. Though ***** assured me he was minutes away no check was dropped off still to this day.
  Since then, I have not had any contact or communication with *****.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In April of 2021, my husband and I purchased a carport and put $1,000 down. They stated they were a bit behind so we gave it time. We received a few calls on scheduling and by this time it had surpassed the contracted time on the receipt we received. We requested a refund, and we’re told we would receive one. We also received a call from the distributor in another state, stating they only received a portion of our down payment, meaning the location in Hunnewell kept the other portion. We have contacted law enforcement for this matter.

  Business response

  03/11/2022

  The customer cancelled.  I can provide a contract which states that if a customer cancels, they don't get a deposit back.  

  Customer response

  03/11/2022

  Complaint: ********
  
  I am rejecting this response because: we were promised a refund, and according to the contract, a refund is not given unless circumstances for the order have changed. Which they had. 
  
  
  
  Sincerely,
  ******** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩