Complaints

• Initial Complaint

  06/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Car Credit came and took the vehicle I was leasing from them. They were supposed to let me know so we can take all our stuff out of the car. My important papers were in there. They are rude and unprofessional. I called them and told them to give me all of my personal items out of the car. They laughed at me and my husband.I would like to get all my personal items out of the car.

  Business response

  06/24/2024

  1. Vehicle is not leased it is financed with SAFE Finance

  2.  Customer contacted SAFE Finance on 6/13/24 to come and get car in *****, ***  They could not afford it any longer and they gave us the address of where the vehicle was located. 

  3. Customer signed a voluntary surrender agreement and emailed it back to SAFE Finance.

  4. Customer called early morning, so they had plenty of time to clean out personal belongings in the vehicle.

  5. SAFE Finance sent repo company to ***** later that afternoon.

  6. On 6/14/24 repo company advised customer they would have her property when she came to get it.  She was told she has 60 days to pick up property.

  7. On 6/17/24 customer called repo company and made an appointment to get their belongings on 6/18/24 at 1:30 p.m. 

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We got a car through car credit, we have been with them for years and never had a problem until now. We got a 2010 Kia **** in June 2021. We told them the check engine light was on and they said that they would fix it. The last week of August 2021 the car started jerking, my husband called Car Credit and told them that we thought the transmission was going out, they told us to take it to ******** which is the shop they use. We took it on Sept. 10 2021 which is when Car Credit scheduled it. Car Credit said they would grandfather us in and take care of it. On Sept. 13, 2021 I got a call from Car Credit saying that we owe $137 and some change since it wasn't the transmission. I don't think we should be held responsible for that bill since they told us they would take care of it and not to mention the check engine light is still on.

  Business response

  10/26/2021

  To whom it may concern,

  I would like to look more into this complaint. I will need more information as far as the person who the account is under or even the last 6 of the **** This way I will be able to provide a proper response to this complaint.

  Please contact me if there are any other questions.

  Best,

  *********************

  ************

   

  Customer response

  10/29/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: 15884237
  
  I am rejecting this response because: Somehow this complaint got directed to ***********, Mo instead of *********, Mo 64870
  
  Regards,
  
  *************************

  Business response

  03/28/2022

  RE: Complaint No. ******** *************************
  
  This is in response to the follow up claim for ****************. I have spoke to her directly
  and told her we are no way affiliated with Car Credit in *********. The information for them as
  follows *************************************. Car Credit *** is requesting this to be closed as we
  again are not affiliated.

  Business response

  04/22/2022

  To whom it may concern,
  
  We provided repairs for this consumer. The repairs that were required were not covered by a warranty, service agreement, or other repair coverage program. This was explained to the husband, *****, who is a signatory of the contract, and he agreed to pay. He paid the amount, the repairs were completed, and the transaction was finalized to everyones satisfaction. If there are any further questions, please contact us at **********.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩