Complaints

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 Hyundai Tucson with 80,000 miles at the end of August of 2022. In the beginning of October I took my car in for service because it was driving rough (shaking and not going when pushing gas) they told me it was just my turbo engine and my vehicle was "a little low on oil" at the end of October I discovered there was a class action lawsuit against Hyundai for an oil consumption issue. I went back to the dealership to see what could be done and they told me I needed to take that up with Hyundai. I started the process they told me went to Hyundai got an oil change, less than 3 weeks after getting an oil change at Hyundai my engine blew. The shop I was able to get it to said my car had no oil in it at all but they did not see a leak. Because I bought this car with only 80,000 miles I had a full 20-year powertrain warranty. Roper Kia then informed me that it would not be covered under my warranty and I would have to buy a new motor out of pocket. I called the warranty company (******) directly and they stated it should cover but roper had put a wear and tear claws on my warranty. This company knew there was something wrong with this vehicle when they sold it to me, not only that but they put this clause in so that when it did break down it would not be their responsibility, but mine. However no motor under 80,000 miles that has been maintained blows due to normal wear and tear. If they do not replace I will be filing a lawsuit.

  Business response

  04/25/2023

  We have been investigating this situation with Hyundai Motors and ******. Mr. ***** has been in contact with one of our sales managers and has been very understanding as we gather information to see if there's any options on the warranty sides.

  Business response

  04/28/2023

  This week, Mr. and Mrs. ***** have been in communication with our GM to clarify what happened, organize timelines, and identify all third parties that were associated with the car to best answer questions any warranty company would need to know prior to covering a claim. The GM asked Mr. ***** for service records for the approximate 9,000 miles driven from the last oil change we performed at our facility to the engine failing. With any engine failure claim, warranty companies always request service records to ensure proper maintenance intervals were followed, etc. Mr. ***** graciously understood and was gathering up that information so we could best determine how to proceed.

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