Reviews
1 Customer Reviews
Review from Candice K
1 star08/29/2023
Im completely done with this dealership and will NEVER return!!! I purchased a 2016 Nissan Rogue and I had noticed the bumper was coming apart. I asked my salesman if the car had any reported accidents and he stated no. I wasnt going to purchase the car until he told me his manager stated they would fix the bumper. I DID NOT ask for it to be fixed. It was offered. The first fix I didnt notice a difference. The second fix it LOOKED fixed but barely. I started noticing some months ago that the bumper started falling apart again. Im assuming that they did a quick and easy ********** me off the lot. I wrote a review and they offered to make it right by getting me into a new car or fixing my car if I removed the review. I told them what I wanted if I got a new car. I dont want to pay more than what Im paying now and I want a new SUV, not used. If they couldnt do that they shouldve never wasted my time. They tried to get me into a $600+ car payment and ran my credit for nothing. So I told them to just fix my car. The car was the same after they so called themselves fixing it again. At that point I just walked away. Dont offer to fix things youre not going to fix correctly!!! They gave me a loaner and during the time of me having the loaner while they fixed my car a pothole popped the tire of the loaner that ***** refuses to fix. So I told them I would just pay for the tire. They quoted me $333. The manager stated if I removed the review they would charge $200. It seems like they were only worried about the review more than really helping me. I went ahead and removed the review because I was tired of dealing with it until I just noticed literally a few days after they so called themselves fixing it again the bumper is falling down more. Dont offer to fix things just to get people to drive off the lot.
State Line Nissan, Inc. Response
09/01/2023
*******, our records indicate you purchased this vehicle from ** in 2020. In 2022 we sent the vehicle to have adjustments made with ******** Collision. At that time there was additional damage to the bumper and front end that were not present at time of sale. I apologize for your frustration. Should you wish to have ******** Collision reinspect the adjustments made in 2022, we will stand behind those adjustments assuming your current concern is directly related and no further damage exists.
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