Complaints

• Initial Complaint

  09/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  02/06/2024 i bought auto policy with this company for $185. For monthly payments of $114.50 per month. In March my car was stolen for the 2nd time and totaled. I made a claim with **** ***** who is adjuster for Traders Insurance. He sent me papers asking for maintenance records, bank information on how the payments were made, and finance records from dealership, this information explained my payments were on time, maintenance done every 3,000 miles, new tires, etc. He wanted my medical records, personal checking and savings, cell phone records, all my personal information. I refused. I felt this was going a little to far. I cooperated with their investigation, i also received a threatening letter stating i may lose my drivers license, and was also told I was lying by *** ***** over the phone about some litigation over ID theft, tampering with credit reports etc. Everything else i have had going on. Which is also none of his concern. I have medical issues and my son also, we are both disabled. My car was stolen by my daughter previously in December, I testified to this in court. I was insured with ******* Insurance and made a claim, neither company has paid the claims, I have been making payments on two cars since December. They have made a hardship on both my son and I. I have been interrogated by both companies and have been more than cooperative and so has my bank. I also have Gap Insurance. I have not heard anything from these companies except threats. Traders, *** *****, also put on my insurance records that I haven't fulfilled my obligation to their company. I have. It is now to the point I can no longer pay the note on the 2013 Chevrolet Equinox that was stolen. *** ***** told me I was responsible for the Equinox being covered at the salvage yard and weather damages, and costs for storage if any. I am disabled 66 years old woman with a disabled son to take care of. ******* told my attorneys they were paying a month ago. They have not.

  Business response

  09/23/2024

  September 23, 2024
  

  BBB Midwest Plains
  ***** * ******
  Omaha, NE 68137
  
  RE: Customer: ****** ********
  Our Insured: ****** ********
  Date of Loss: 03/18/2024
  Our Claim No.: **********
  BBB ID No.: ********

  Thank you for notifying Traders Insurance Company of the above captioned complaint filed by
  ****** ********.

  Traders is unable to comment on this complaint at this time. ****** ******** is represented by
  counsel and Traders is investigating her claim.
  
  If you have any questions or require additional information, please contact me.

  Sincerely,

  ****** *****
  Auditor
  P: ************

  Business response

  09/27/2024

  September 26, 2024

  BBB Midwest Plains
  ***** * ******
  Omaha, NE 68137
  
  RE: Complainant: ****** ********
  Our Insured: ****** ********
  Claim No.: **********
  Date of Loss: 03/18/2024
  BBB ID No.: ********
  
  Thank you for notifying Traders Insurance Company of the rejection to Traders’ response filed by ****** ********.
  As stated in Traders’ previous response, Traders is unable to comment on this complaint at this time. ****** ******** is represented by counsel and Traders is investigating her claim.
  
  If you have any questions or require additional information, please contact me.
  
  Sincerely,

  ****** *****
  Auditor
  P: ************
  **********************

  Customer response

  09/28/2024

  
  Complaint: ********
  
  I am rejecting this response because: In my research I have found Traders Insurance is known for behaving this way toward consumers who do business with them. I'm not the only consumer that has had this experience. I suggest they be investigated by the Missouri Department of Commerce and Insurance.

  Sincerely,
  
  ****** ********

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  see attached denied my claim for hitting the fence

  Business response

  04/04/2024

  April 3, 2024
  BBB Midwest Plains
  11811 P Street
  Omaha, NE 68137
  
  RE: Complainant: ****** ******
  Our Insured: ****** ***** ******
  Claim No.: **********
  Date of Loss: 12/30/2023
  BBB ID No.: ********
  
  To Whom it May Concern:
  
  Thank you for notifying Traders Insurance Company of the above captioned complaint filed by ****** ******* After reviewing the complaint, it appears *** ****** would like Traders to pay for the damages to his fence as a result of this accident. The driver of the vehicle that struck *** ******** fence was not listed as a rated driver on the
  Traders’ policy. Traders has been unable to make contact with their insured, ****** ***** ****** or the driver not on the policy, ****** ******. Traders has sent numerous letters, attempted telephone contact and has hired an independent firm to place a letter on *** ***** ******* residence telling him the importance of contacting Traders. Traders contends they have not denied coverage but have been unable to complete their coverage investigation. Traders cannot pay for *** ******** claim without the cooperation of *** ***** ****** or ****** ******. If Traders makes contact or receives any additional information, Traders will review it.

  
  If you have any questions or require additional information, please contact me.
  
  Sincerely,

  
  ****** *****
  Auditor
  P: ************
  **********************

  Customer response

  04/09/2024

   
  Complaint: ********
  
  I am rejecting this response because:

   

  They have denied my claim for the Damages on my chain link fence, but ****** ***** ask for receipts from tge Fence I bought at *********** ****** here in Dodge City,Kansas I asked her I've got over 24 hours in Labor repairing my fence, they refuse to give me Labor as of the conversation I had last week with ****** ******  I said that isn't right.. ****** ***** was going to pass my concerns on to the next step. 

  I was Not told of the Driver not being a policy holder,  until this letter from Y'ALL. 

  I just want to be treated fairly,  I'm not looking to getting Rich off this Deal, but I just want Fairness!

  Thank you 

  
  
  Sincerely,
  ****** ******

• Initial Complaint

  11/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have Traders Insurance since July. They provided full coverage on my 2021 Dodge Charger. They obviously run my driving record when applying for auto coverage. I paid them money, paid my premiums, then my car was stolen from my work parking lot. It is on the security video, a male breaking the back window and stealing the car within 7 minutes. After 40 days the Traders adjuster called and said they are rescinding my policy , not paying the $35,000 loan balance and will return the premiums that I have paid due to me not disclosing a conviction in 2018. I never filled out an application, just spoke with an agent on the phone. I told her like I tell all insurance agent. My driving record is not good. But I haven't had and incidents in years. Why did they issue my policy if they didn't check my background like all other insurance companies do. So it seems I have been driving around with no insurance because no matter what kind of claim I filed , they would not have covered it. This is breach of contract. I am seeking legal advice. I am not paying for car that some thief is driving around in Kenosha Wisconsin.

  Business response

  12/08/2023

  December 7, 2023
  
  BBB Midwest Plains
  ***** * ******
  Omaha, NE 68137
  
  RE: Complainant: ***** *******
  Our Insured: ***** *******
  Claim No.: **********
  Date of Loss: 10/11/2023
  BBB ID No.: ********
  
  To Whom it May Concern:
  
  Thank you for notifying Traders Insurance Company of the above captioned complaint filed by ***** *******. After reviewing the complaint, it appears *** ******* was unhappy with the claims decision and his policy being rescinded. A letter was mailed to *** ******* prior to his complaint outlining the reasons for our action.
  
  If you have any questions or require additional information, please contact me.
  
  Sincerely,
  
  ****** *****
  Auditor
  ** ************
  **********************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Feb 24th 2023 my car was stolen. I was in the middle of an oil change and could not get the oil filter off but I had already drained the oil, I was waiting for my husband to come and help get the filter off. I work nights and was sleeping. When I woke up at 330pm my car was stolen. I filed a report with wichita PD they found my car 2 hours later a few miles from my house. I had to have my car toward and rekeyed. Once we did that the car would not turn on and it appears the motor has been blown I unfortunately do not have my receipts from all my car maintenance. And they will not continue my claim they initially did not ask for that information. I sent all of my car loan paperwork, payment history all of my call and message logs (which took me months to do due to my phone carrier and miscommunication, they kept sending the wrong information). My car drove before someone stole my car and now it does not I had full coverage insurance. I am just wanting to get my vehicle fixed.

  Business response

  10/19/2023

  
  October 19, 2023
  
  
  
  BBB
  11811 P Street
  Omaha, NE 68137
  
  RE:  Customer:  ****** ********
           Our Insured:  ****** ********
           Date of Loss:  02/24/2023
           Our Claim No.:  **********
           Complaint ID No.:  ********
  
  Thank you for notifying Traders Insurance Company of the above captioned complaint filed by ****** ********.  After reviewing the complaint, it appears *** ******** would like to move forward with the handling of her vehicle damages.    
  
  Traders had requested *** ******** to complete a Proof of Loss form and provide any maintenance records on her vehicle.   *** ******** sent back the Proof of Loss to Traders, but it was missing a page.  Ms. Gittrich called Traders on 10/16/2023 advising she would send the completed documentation. When Traders receives the requested documentation Traders will continue to work with *** ******** in an effort to resolve this matter.   
  
  If you have any questions or require additional information, please contact me.
  
  Sincerely,
  
  
  ****** *****
  Auditor
  ** ************ **********************
  
  
  

• Initial Complaint

  04/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Trader Claim # ********** I am writing to express my deep dissatisfaction with the handling of my recent car accident claim by Trader insurance and the insured driver, who provided false information to the police report. In addition, Trader representatives ***** ( *** *** ****) & ***** ***** ( *** ********) from Total loss department promised to pay for my car rental and storage fees but have since reneged on their commitment and stopped answering my calls. Till the writing of this letter, my SUV is impounded at *** ********** **** *** ****) till Trader pays off the outstanding balance. On Dec 4th. 2022 , I was involved in a car accident with your insured driver, who was at fault for the collision. When the police arrived at the scene, your insured driver provided false information about his insurance company, which made it extremely difficult for me to track down the necessary information to file a claim. After several weeks of hunting down his insurance information, I finally was able to file a claim for my car rental and storage fees with your company. *****, who was handling my claim, promised to cover all expenses and assured me that the process would be handled efficiently and professionally. However, I have since been severely let down by ***** and your company's handling of this matter. ***** has reneged on his commitment to cover my car rental and storage fees and has stopped answering my calls and responding to my emails. I demand that your company honor its obligation to cover my car rental and storage fees as outlined in my policy. I also urge you to investigate the false information provided by your insured driver to the police report and take appropriate action against him. Furthermore, I expect your company to address the unprofessional behavior of your representatives, ***** & *****, and provide me with a prompt and satisfactory resolution to this matter.

  Business response

  04/21/2023

  Thank you for notifying Traders Insurance Company of the above captioned complaint filed by ***** *****. After reviewing the complaint, it appears *** ***** wants his car rental and storage fees paid.

  As of the date of this letter, Traders has paid *** ***** for his car rental. Traders has also paid *** ********** for *** *****’s tow bill, tear down fee of his vehicle to determine damages and the storage fees.Traders believes this matter has been fully resolved. If you have any questions or require additional information, please contact me.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  please see attached or caselink

  While driving through a parking lot, I noticed a car backing out. I sped up a little so he wouldn't hit me, but he still backed up into my car. He damaged the left side of my car.
  

  Business response

  02/16/2023

  ******** *** **** *** ** ******* ****** **** **** * **** ****** ****** ***** ** *****

  
  *** ************ ********* ****** *** ******** **** ************** **** ** ***** ******* ***** **** ********** *** ** **** ********

  
  Thank you for notifying Traders Insurance Company of the above captioned complaint filed by ********* ******. After reviewing the complaint, it appears Ms. ****** was wanting her claim for damages to her vehicle to be resolved.

  
  As of 02/10/23 Ms. ****** has been reimbursed for the damages to her vehicle as a result of this accident. Traders believes this matter has been fully resolved.

  
  If you have any questions or need additional information, please contact me.

  
  Thank you.

  
  ********** ****** ***** ******* ** ************ **********************

• Initial Complaint

  01/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 01/22/23 one of their clients t boned my vehicle and totaled it leaving me without a vehicle I requested they provide me with a rental car they said it would be 48-72 hours and it is now 01/31/23 8 days later and I still don't have a vehicle

  Business response

  02/08/2023

  Thank you for notifying Traders Insurance Company of the above captioned complaint filed by ******* *****. After reviewing the complaint, it appears *** ***** was unhappy that Traders was not able to authorize a rental vehicle until our coverage and liability investigation was complete.

  As of 02/03/23, our coverage and liability investigations are complete and *** ***** has been reimbursed for the loss of use of his vehicle as a result of this accident. We believe this matter has been fully resolved.If you have any questions or need any additional information, please contact me.

  Thank you

• Initial Complaint

  12/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I called to obtain a Quote for insurance on my truck the Company Genesis is a Middle Co for trader i talked to ******* an employee of Genesis she gave me a Quote $ amount for the Premium of $581 and i said ok so she asked for payment then later that day she sent me papers to sign on (E Form) and when i received and view papers the Premium amount was $648 i called her back and asked why difference and she wouldn't answer all she would ask me is to sign it the E- Form i told her no i want to cancel and get my money back they said i cant get my money back because there are fees i replied i don't have your insurance i never signed? (I was Lied Too ) and now they are stealing my $

  Business response

  12/20/2022

  December 19, 2022
  
  RE:     Inquirer:             ****** ********
  Policy Number:       **********
  File Number:           BBB Complaint
  NAIC Number:       *****
  Traders Insurance Company received your letter dated 12/09/2022 regarding *** ********** request for assistance. We are happy to respond to the request.
  *** ****** ******** started a policy with Traders through our independent broker, Genesis Auto Insurance LLC in ****** ******** on 12/08/2022. *** ******** applied a credit card payment in the premium amount of $121.00 which bound the policy for a **** ********* ********* **** **** *** ** with the following coverages: bodily injury liability, property damage liability, collision, other than collision, roadside assistance, towing reimbursement, and rental reimbursement. The total six-month policy premium was $646.00 (without policy or installment fees).
  On 12/08/2022 the quote was initiated at 4:11 PM and the quote included bodily injury liability, property damage liability, collision, and other than collision; the total premium was $596. Only 6 minutes later at 4:17 PM, a change was made to the quote to add towing reimbursement and rental reimbursement for a total premium of $633.00. Two minutes later at 4:19 PM, the roadside assistance coverage was added for a total premium of $675.00. Then at 4:31 PM, the discount for the automatic payment plan was applied when credit card information was added to the quote. The producer stated *** ******** requested these changes, however, he was not satisfied with the premium amount and that the state-required liability coverage could not be removed as he already had insurance with his employer.
  
  *** ******** signed a request to cancel the policy on and effective 12/09/2022, one day after the policy inception date of 12/08/2022. A policy services representative left a voicemail for *** ******** on 12/13/2022 requesting a call back to discuss an option to receive a full refund of $121.00, however, to this date, *** ******** has yet to return our call. On 12/22/2022, Traders Insurance will issue a refund in the form of a check in the amount of $105.00 which will be mailed to the address on file.
  
  We wish we could have accommodated *** ********’s request to only purchase physical damage coverage, however, for good reason, liability coverage is required. If *** ******** wishes to cancel his policy effective 12/08/2022, feel free to contact Traders Insurance’s Policy Services department directly.
  
  Please feel free to call ************ ****** or email *****************************************
  
  Sincerely,
  Traders Insurance Company
  ****** ******
  Senior Quality and Development Analyst

  Customer response

  12/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: i need the full amount refunded its all a lie what they are saying I shouldn't be able to loose $16 just for a quote that 

  was misrepresented. I never signed an agreement or contract so I should get all refund  Back  
  Regards,
  
  ****** ********

  Business response

  12/27/2022

  December 27, 2022
  
  RE:     Inquirer:                ****** ********
  Policy Number:       **********
  File Number:           BBB Complaint
  NAIC Number:        *****
  
  Traders Insurance Company received your response dated 12/20/2022 regarding *** ********** request for assistance. We are happy to respond to the request.
  
  We understand *** ********** request for a full refund which is the reason for the voicemail we left him on 12/13/2022 to discuss a solution. It is important for *** ******** to understand that the down payment applied on 12/08/2022 at 4:32 PM bound the policy regardless of the insurance application being signed. Therefore, we would have needed a signed request to cancel the policy with an effective date of 12/08/2022, not 12/09/2022, for the system to issue a full refund.
  
  To this date *** ******** has not returned our phone call to update the effective date of the cancellation. It is important that *** ******** have other auto insurance on 12/08/2022 to receive a full refund, so we ran a report and verified he has auto insurance with another carrier on 12/08/2022. For this reason, we have elected to refund the premium in full. A refund check number ****** in the amount of $121.00 was mailed on 12/23/2022 to the address we have on file.
  
  We wish *** ******** would have contacted Traders Insurance Policy Services department directly as we would have been able to resolve his inquiry sooner. Feel free to call Traders Insurance’s Policy Services department directly for any further questions at ************ *******
  
  Sincerely,
  Traders Insurance Company
  
  ****** ******
  Senior Quality and Development Analyst

  Customer response

  01/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Regards, they returned all my money it was the base of my complaint, nevertheless Traders Insurance has bad practices and ill neve do business with them again 
  
  ****** ********

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed an accident claim with my insurance pertaining to a collision my car was involved in. My accident happened on 7/14/2022 claim was filed the next day, I was told I had to get approval for the rental which didn't happen until I threatened them with a phone call from my attorney, I hadn't been off the phone 10mins before someone was calling me saying my rental was approved, now at this time I'm 12 days without any way to work or anything. They sent someone out to look at the damages but all they done was took pictures all around my car, however the damage is underneath so no one know the exact damage. I was told i was being paid a check for damages that were already on my car. They refuse to get my car towed to a shop to actually see the damages under my car but yet they want me to settle which I'm not doing until my car is looked at the proper way. Traders Insurance is the insurance company that's doing this. I pay faithfully every month and all I want is my car fixed like I pay to every time I pay my insurance bill. Please Help Me!! Thank You, ******** *********

  Business response

  08/10/2022

  August 10, 2022
  
  *** ** ******* ****** ****             **** ** **** *** ****** ***** ** *****
  
  
  RE:     Complainant:            ******** *********             *** ********             ******** *********             ***** **                     **********
  Case:                           ********
  
  Thank you for notifying Traders of the above captioned complaint filed by ******** *********, on claim number **********. It appears this complaint stems from perceived claim delays.
  
  On July 15, 2022, Ms. ********* filed a loss stating her brakes failed causing her to lose control of the vehicle which resulted in her hitting a curb and driving through a yard.
  
  On July 18, 2022, Traders took a statement from Ms. ********* where she advised the damage to the vehicle was the front end, popped tires and likely damage to the suspension. Traders scheduled an inspection of the vehicle to determine the extent of the damages and help determine if any damages wouldn’t be covered under the policy due to mechanical breakdown prior to the loss.
  
  On July 26, 2022, Traders completed an initial review of the damages to expedite repairs and get Ms. *********’ vehicle into a shop where additional assessment of undercarriage damage could be completed on a lift.
  
  When Traders reviewed initial estimate with Ms. *********, she then stated that the front end damage to the vehicle was pre existing and the only damage from this accident was to the undercarriage. Ms. ********* refused to accept payment at this time.
  
  Traders then requested Ms. ******** to select a shop of choice where the vehicle could be inspected properly on a lift. Ms. ********** shop of choice stated there is a significant amount of wear and tear to the undercarriage of the vehicle. Traders has extended rental coverage to Ms. ******** while her vehicle was in the shop for repairs and during the damage review.
  
  Traders opted at that time to schedule another inspection at the shop of choice once the vehicle arrived. This inspection was completed on August 9, 2022. Due to several exigent factors, determining the damages associated to this loss has been delayed. Traders is working to expedite the damage review and completion of Ms. ********** claim.
  
  Regards,
  
  ******* *******
  Claims Manager
  ** ************ ** ************ ************************

• Initial Complaint

  04/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They will not reverse q debit transaction upon me cwncelling within 24 hours my bank even says this is fishy

  Business response

  04/14/2022

  April 14, 2022

  
  ******** ***** *** ** ******* ****** **** **** **** ******** *** *** ****** ***** ** ***** *********************** *** ********* *** ****** ****** ******* ********** **** ******* ******** **** ******* *****

  
  Dear Ms. *****:

  
  Traders Insurance Company received your communication regarding Ms. ******** request for
  assistance. We are happy to respond to the request.
  Ms. ****** started her policy with us on 04/06/2021 through our independent agency, ***** ******** *** ****** ********* ****** ** ********* ********. Ms. ****** opted to renew her 6-
  month policy with us two times, once on 10/06/2021 and again on 03/31/2022.

  
  On 04/01/2022, Ms. ****** decided to withdraw the acceptance of the recent renewal offer and to
  receive the credit back into her payment account. Our policy services representative readily
  assisted with sending a cancellation request for Ms. ****** to sign and explained that because the
  03/31 payment already finalized, any credit will follow our normal refund process by mailing a
  check which generally takes two weeks. We want Ms. ****** to feel confident that we treated her
  fairly despite the decision to find an insurance policy that better suits her needs. The refund
  process is part of the policy contract in Exhibit A, highlighted on page 19.

  
  We appreciate Ms. ******** business with us and certainly did not want her departure to affect her
  experience with us in any way. We understand her request for an exception and are happy to have
  granted it on 04/07/2022 by refunding the $518.00 credit card payment back to her payment
  account. On 04/13/2022, a policy services supervisor confirmed with Ms. ****** that she received
  the credit refund to her account.

  
  Please feel free to call ************ ****** or email
  **************************************** with any further questions.

  
  Sincerely,

  
  Traders Insurance Company

  ****** ****** ****** ******* *** *********** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩