Reviews

This company has very shady business practices. I received my order, to which I was not satisfied. They advertise a 14-day return window. I submitted the return request on day 6 and provided all the requested information. Several days elapsed before I received a response, which simply stated they are reviewing my return request. After another several days, The Gold Gods claimed that the return window lapsed. I have clear documentation and communication which states this is patently false, in addition, their average response time is 2-3 days. After continued emails to The Gold Gods, I only received apologies, but no acknowledgement that they were falsely stating the return window closed and I was unable to submit the items for a refund. I strongly believe this was done by design and a purposeful act to deny requests for refunds. I have filed a claim with my bank regarding this transaction. DO NOT TRUST!

Hi Otis, Thank you so much for leaving a review. We are extremely sorry to hear that this occurred, causing a disappointing shopping experience. This should not have happened, I think our customer service team had a misunderstanding. We would like to make it right for you as soon as possible by providing you with a much better experience and get your return process going. We'll be emailing you shortly so we can discuss this matter more to get it resolved as soon as possible!

The Gold Gods #*** **** ********* ******* **** ********** ** ********** Updated address for those that need it or are wondering why there returns have not been processed. My (2) Orders: #****** & #****** Unfortunately I have to leave a negative review. I have been more than patient and understanding with this business changing locations and causing delay. But the understanding has not been reciprocated. There seems to be no sense of urgency or concern with customers needs. I purchased two items back in July 2024, the wrong items were sent to me. They made an error with the sizing of the bracelet and chain. The second issue was the items sent to me were not the same items in the photos posted in their website. In fairness I received what appeared to me as plastic beads in my opinion besides the point they sent the wrong size. They approved a return and were charging me a return fee although they sent me the wrong items and size. I sent them the return and it was sent back to me because customer service sent a return label with the old company address. I reached out again finally someone sent me the new return label with new address. They now have the return, confirmed my return made it, but still no refund. We are now in September and still no refund. Customer service reached out and stated they have alot of returns to process. 3-5 business days. Well its been over a month. And now I'm here complaining and making others aware of their bad business practices. Buyers beware. Everything has been documented photos and an email thread of over 20 emails with different representatives talking to me about one return have been saved my next step is to reach out to my bank card company to recover funds. The address i posted is their new address that i sent my return to. They confirmed they received it but still holding my refund. This review is for two orders i listed above Buyers Beware Before Purchasing.

Hi Art, Thank you so much for leaving a review. We are extremely sorry to hear that this occurred, causing a disappointing shopping experience. We would like to make it right for you as soon as possible by providing you with a much better experience. We'll be emailing you shortly so we can discuss this matter more to get it resolved as soon as possible!

Buyer beware - The Gold Gods does not put their customer first and has questionable business policies. Read all of the fine print before ordering from them. As it turns out, any "solid gold" orders are considered "custom orders" and are not refundable. I bought a chain for my son for Christmas which he didn't like and I am not able to return it. Additionally, it came with a gold bracelet that broke the first time worn. However, even though all products come with a warranty, the customer needs to pay for the shipping of it back for repair. I guess you get what you pay for in life. This was the first and last purchase I will make at The Gold Gods. I will stay with more reputable businesses for my gold purchases.

Hi Bonnie, Thank you for your review. Although, all solid gold sales being final has always been our policy. There are no tricks whatsoever. You should have been provided with a shipping label to exchange the broken chain, we do apologize about that miscommunication. All solid gold orders are custom made to fit the exact size, karat weight and width that you choose. Therefore they are final. We would love the opportunity to investigate your order and feedback further, so that we can deliver a better experience next time and prevent this from occurring. We will be sending you an email so we can discuss this matter more in-depth and find a resolution.

If I could give 'zero' stars to this company, I would. I placed an order with them on November 27th and I still don't have my order. I didn't receive an email confirmation of the purchase which should have been my first 'red flag'. After not hearing ANYTHING from them and not receiving any confirmation of my order being shipped (the website stated that this item was IN STOCK and would be shipped within 3 business days) I reached out to them via email on December 12th. I have been receiving canned responses from them every since. They are saying there is a delay but we are working to get the status of your order. I have SEVERAL emails where I have reached out to this company and have received no updates from them. It is now December 31st and I still don't have the item that I ordered and I don't want it anymore. In the mix of emails that I have sent to them, I have requested a refund several times only to be told that there is an internal team who is responsible for deciding if I can receive a refund. Still no refund! So let me get this straight, we are living in a world where this company can take over $400 of my money and I receive nothing but I'm still supposed to be alright with no responses and no merchandise. I would advise anyone who is considering do any business with this company to RUN!

Hi Joanna, Thank you for bringing this to our attention. We are sorry to hear you had such a frustrating experience due to a delay with the delivery of your order, but we really appreciate you bringing this issue to our attention. We totally understand how disappointing this can be. We have issued a full refund just a few days ago when we spoke via email, it should be in your account now. Please email us if you have not received it yet.

Returned Item that was not as described for weight and length, followed the instructions, sent item back now they will not refund my money or respond. I gave them $526.00 then paid almost $55 return shipping. They are Bandits!

Hi Victor, Thank you so much for leaving a review. We are extremely sorry to hear that this occurred, causing a disappointing shopping experience. We would like to make it right for you as soon as possible by providing you with a much better experience. Although, you were already refunded for your order, I am not sure what more we can do. We'll be emailing you shortly so we can discuss this matter more to get it resolved as soon as possible!

The jewelry color/complete appearance is different than what is advertised. They don't even give refunds you get a store credit. And I see why they wouldn't be making any money. Do not buy these products.

Hi ******,Thank you for leaving a review. Maybe you received a faulty plated item? Our gold plating colors should match exactly to what you see on our website.Also, we do offer refunds. Who told you that we didn't? I am emailing you now so we can discuss this further and get you your refund.