Tax Return Preparation
H & R Block Inc., U.S. HeadquartersHeadquarters
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Information and Alerts
Alert Details
This business has 1 alert.
Government Actions
Federal Trade Commission v H&R Block
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On January 8, 2025, the Federal Trade Commission (FTC) finalized an order requiring H&R Block to make a number of changes for the 2025 tax filing season, in addition to longer-term changes. The settlement also requires the company to pay $7 million to be used to compensate consumers harmed by the company’s unlawful practices. In a complaint from February 2024, the FTC charged that H&R Block unfairly required consumers seeking to downgrade to a cheaper H&R Block product to contact customer service, unfairly deleting users’ previously entered data and made deceptive claims about “free” tax filing. The settlement requires H&R Block to make it easier for consumers to downgrade products, by eliminating its practice of completely deleting consumers’ previously entered data upon downgrade. By February 15, 2025, the company is required to allow consumers to downgrade products using a chatbot or other automated means, instead of requiring them to call customer service or chat with a live customer service agent. In addition to the $7 million payment, the settlement requires H&R Block, by the 2026 tax filing season, to stop completely deleting consumers’ previously entered information. Specifically, when a consumer downgrades back to the product they upgraded from, H&R Block must ensure that the consumer returns to the same point in filing where they were when they upgraded, which will save consumers significant time and effort. H&R Block must also provide an easily noticeable and always available way for consumers to downgrade without having to call customer service or chat with a live customer service agent. The settlement also requires H&R Block to disclose in its “free” advertising either the percentage of taxpayers who are eligible to use any “free” products or that the majority of taxpayers do not qualify.Important Information
Additional Info
Please visit H&R Block's website, www.hrblock.com, for an up to date listing of year round and seasonal locations, hours of operation and contact information.
Customer Complaint
This business profile reflects national complaint activity. All complaints concerning H&R Block, Inc. and H&R Block Mortgage is sent to the Kansas City Better Business Bureau for processing.
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