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258 Customer Reviews
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Review from Brian A
1 star02/08/2025
I used Aspen back in 2011 they did a magnificent job. In 2024 I had them come out and patch some and they did a good job. In January I set up a appointment with Kelly J*** for 2pm on February 4th. No call No show. I called at 2pm to ask where Kelly J*** was? 30 mins later a man named Alex called and said it was his fault that Kell J*** through it onto Alexis schedule and Alexis couldn't make it that day. I explained that I'm a truck driver and I'm only home on weekends, but I was off that day, because of Dr Appointment. He said he would come Wednesday and look everything over, and come to my house Saturday, and go over everything with me. At 130pm I tried to call Alex with no answer. So I called the company, and they said they got ahold of him and he was on a back road. 3 hours later there still hasn't been a response. I highly recommend Not to use this company with people like Kelly J*** and Alexis working for them. This shows you can't depend on the service you will get.
Aspen Contracting, Inc. Response
02/10/2025
We are committed to delivering exceptional service to our homeowners. We noticed you rescheduled your original appointment to 2/4/2025, but it seems there may have been some communication issues along the way. Rest assured, we're here to help resolve any concerns with your home promptly. If it’s more convenient, you’re welcome to coordinate directly with our Knoxville General Manager to find a time that fits your busy schedule. Let us know how we can assist!Review from Erwin A
5 stars01/27/2025
It was a pleasure working with John D**** and the Aspen team. John did more than put a roof on my house; he helped with the insurance claim. I would highly recommend Aspen roofingReview from Vicki W
5 stars01/08/2025
Let me start by saying Devon and Hugh are THE BEST!!!! I'm sure if it wasn't for them, my roof would NOT have been approved as my insurance company (STATE FARM) fought so hard to NOT PAY FOR A NEW ROOF, TO NOT HONOR my Insurance contract, to leave their client high and dry!! BUT GOD sent these two Devon and Hugh who truly cares for their clients, they listen and they ensured the roof was done correctly. When something looked crooked, they made the roofers redo it. I know for a fact, they fought for us as though they were fighting for themselves or their own family which we have now adopted them into our family for the awesome love, dedication and loyalty they showed us. I recommend these two to the world because to them you are more than a client, this is so rare these days. My roof is awesome and I'm so grateful ?? Thank you two so much, one love forever!!Review from David K
5 stars12/21/2024
I recommend Aspen Contracting for your next roofing or siding project. Professionals within the profession. These are the kind of people you want working for YOU. In our case we needed work on the roof and siding due to hurricane damage. It was our first time navigating that type of nightmare. Our insurance company and the claims process made it all the more stressful and confusing. However, Aspen Contracting's representatives, specifically Hugh & Devon Scott, presented themselves in an extraordinary professional manner and helped us navigate through the process every step of the way. Not only would I recommend having them ON YOUR SIDE during those times when you need them the most, but I would also recommend them for work if you're planning on upgrading or remodeling your roof, siding, or gutters. Top quality aesthetically appealing products applied in a professional manner made us a believer in Aspen Contracting. Thank you very much for all your hard work and for the great results! P.S. tell them we sent you. Dave & ThunderReview from Arnold M
5 stars12/14/2024
Dylan and Tyler are top notch guys to work with. They made our experience very easy. Dylan worked with our insurance company to get us the most he can to make our home beautiful. The crew that did our roof and siding were neat and clean and cleaned up behind them selves.Aspen Contracting, Inc. Response
12/17/2024
Thank you for providing feedback about your experience with the Aspen Contracting team. We appreciate your business and ask that you call us no matter what your concern!Review from Ronald G
5 stars12/11/2024
Wow! Very professional and do extremely great work, I’m impressed fast they were after signing me up to come and start re-roofing my home. There was a team of men here removing all the shingles and vents. Replaced the underlayment with ice water shield, which I thought was fantastic, started shingling with shingles my wife and I chose. Clean up around my home was impeccable, you wouldn’t know they were even here. Very satisfied and have and will be recommending to our neighbors. On another note we are very pleased with project consultant Danilo Meza G*****, if we questioned him and or call/emailed Danilo was very responsive, not one of these guys that get a sale and respond when they feel like it. This alone impressed my wife and I. We highly recommend Aspen ContractingAspen Contracting, Inc. Response
12/17/2024
Thank you Mr. G***** for leaving such detailed feedback about your experience with our team! We are so pleased you chose Aspen Contracting to service your property and that we provided the Aspen Standard of Service! We appreciate your business and your recommendation!Review from LaTina S
5 stars12/05/2024
S. Walsh was a great project manager. His communication and professionalism were greatly appreciated. He is very knowledgeable and followed up consistently to ensure I was update to date on what was taking place. The roofers thoroughly cleaned my property as no one was ever there. I recommend checking on Aspen Contracting for your roofing needs.Aspen Contracting, Inc. Response
12/09/2024
Thank you Ms. S***** for taking the time to provide feedback about your project and representative. We always appreciation your referrals!Review from Greta S
5 stars11/25/2024
Tyler was amazing throughout the whole process. He was knowledgeable, polite, and great about communicating. I will definitely recommend Aspen!Review from Michael A
5 stars11/24/2024
I would highly recommend Aspen Contracting for any kind of roof repair job that you may need. Jamie Y****** was our project consultant for roof damage after Hurricane Milton, she’s very friendly and knowledgeable!! 3 days after we met with her our repairs were done. Can’t say enough good things about them!!Review from Robert K
5 stars11/22/2024
Highly recommend this company. Very easy to work with The people there .
Customer Review Rating
4.67/5stars
Average of 258 Customer Reviews
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