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          Business Profile

          Gun Equipment

          STL Tactical Deals

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Gun Equipment.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/17/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Its a complete scam, nobody responds to emails, nobody answers the phone, and the address is an *** storefront not a real business at all.

            Business response

            10/17/2024

            Hello

            We are minority own business trying to get on our feet. We have been facing technical issues with our business website for past couple of days.

            Thankfully we have got full control back, we really apologize for the inconvenience caused & have issued full refund.

             

            If you need any other assistance feel free to ask.

             

            Thanks

            STL TACTICAL DEALS

          • Initial Complaint

            04/17/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I ordered GEMTECH 3-lug adapter on Apr 11, 2024 at 10:47 PM ET, credit card went through MerchantPOSSTLDEALS Amount$170.65 However, I never received the confirmation email. I sent email twice to check on check on the ****** of my order on April 14 and 16. I called on April 15 and left a message. No one replied my email and called back.

            Business response

            05/03/2024

            Subject: Re: Rebuttal for Transaction Chargeback - Order #***** 

            Dear Merchant Services,

            I am writing to address the chargeback filed for, totaling $170.65, associated with an order placed by ********************* on April 11, 2024.

            Upon careful examination, it is evident that the transaction was legitimate and fulfilled in accordance with our company's policies and procedures. Here are the key points to consider:

            1. *Valid Transaction*: The transaction in question was initiated and authorized by the customer, *********************, on April 11, 2024. The payment was successfully processed through our merchant services.

            2. *Order Fulfillment*: We diligently processed **************** order, adhering to our standard operating procedures. The merchandise was promptly shipped to the provided address.
            3. *Tracking Information*: The order was shipped via ***** with tracking number ************. This tracking information confirms that the package was delivered to the specified address, providing tangible evidence of successful delivery to the customer.

            Based on the above points, it is evident that the chargeback is unfounded. We kindly request a thorough review of the provided evidence and a reversal of the chargeback accordingly.

            Please do not hesitate to contact us if further information or clarification is required regarding this matter.

            Sincerely,
            *********************
            STL TACTICAL DEALS 
            *************

            Customer response

            05/04/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          12685 Dorsett Rd PMB 140

          Maryland Heights, MO 63043-2100

          Visit Website
          (314) 600-3319

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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