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          Business Profile

          Online Retailer

          Quiltalo

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/02/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            May 22, 2024 placed order for Alignment Pillow - Relieve Hip *************** Navy x1 Order #**** Received confirmation email May 24, 2024 $44.94 deducted from our account Heard nothing. Received nothing. I checked in on the order and realized that it would be up to 14 days before I received the product. Day 40 was July 1st. I sent an email alerting then that I had not received the product. I placed my order and paid for it in good faith and that 40 days is unacceptable to all not have received the product and a full refund is requested. The order is canceled and a refund is in order. I then received an email stating they would be shipping my order in 20 to 27 days. No communication or Acknowledgement of my refund request. July 2nd I responded to 3 emails again reiterating the time waited with no product is unacceptable, product is not needed at this point and a refund is needed and I received another email saying they were expediting my order. I have contacted my bank and have placed a dispute on this transaction and am very disappointed to find out they are still able to have an online presence. I would appreciate some help with this issue.

          • Initial Complaint

            06/01/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I ordered shorts April 21, 2024 and I have not received them. I want my money back. Invoice number 6624eb4d63037a0009cab0de-1713695683175

          • Initial Complaint

            05/17/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            The site I found on ******** said the shoes I ordered were Clarks shoes. A high end sandal for 50% off They are NOT Clarks, they are some kind of cheap Chinese knock off. Not at all what I expected.

          • Initial Complaint

            04/30/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            Shoes were cheap, no arch, plastic & smelled of plastic. Requested address to return to. Filed Paypal complaint. Never heard from seller after several attempts. Paypal closed case. Request refund!

          • Initial Complaint

            04/28/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I ordered a pair of bunion corrector sandals from a company called Quiltalo Company on March 26th, 2024. They had an advertisement on ******** and listed these as Sketchers. The next morning I sent an email through the company's website requesting to cancel my order. Eight days later I received a reply that it was too late the order had already shipped and you can only cancel the first seven days after placing the order. So this immediately sent up a red flag that I was dealing with a wretched company. I received my order on 04/25/24 and am so disappointed. I reached out to the company via email on their website. They were shipped in a plastic bag and were smashed. They are now deformed. They are too big for my feet and there is not a way to adjust them. My right foot that has the bunion fits in it crooked. The material is cheap cloth and there is not a brand name on them.I sent another email requesting a return label and also sent pictures of the packaging and the sandals on and off my feet. This person named ****** relied and said they cannot help me that the sandals are not damaged and am not able to get my money back.

          • Initial Complaint

            03/22/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            I paid $ ***** to "QUILTALO LIMITED" on 2/29/24 for a pair of slippers. I never received the merchandise. I tried contacting them without any response. I'm starting to believe I was scammed.

          • Initial Complaint

            01/10/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a blouse and purse from them on 11/7/22. The order number is NOH1552. I paid $66.80. I would like them to send the items I ordered or receive a refund. I still have not received the items after over two months. They do not respond and their email address bounces back with a mailer demon response in my inbox. I believe I was scammed. I never received any tracking information.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          North Curtview, MO 64804

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

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