Reviews

We've stayed with them 6 times now and have loved every trip! We come every year for our family reunion.

So glad to you visit from the West Coast! Look forward to having you again sometime Thank you for sharing your enjoyment.

Rent Branson has been helping my family make memories for a few years now! I love being able to view my options on the website and talk to a reservationist with any questions. If anything is needed, they are locally based and always so helpful. Great quality homes and Tall Pines has stolen our hearts. My husband and I have spent anniversaries here, along with our daughters' birthdays, and recently our sweet baby moon for our son. Cannot wait to come back!

Thank you very much for reaching out to us. We are very happy to hear you enjoyed Tall pines and were able to enjoy your anniversary and birthday to make memories and start traditions. We look forward to having you back again some time. Please reference you are a repeat guest too!

The house was amazing! And the Rent Branson team are all amazing that we talked to and interacted with, all very kind. Had great views, and got some free tickets with our stay whats not to like? We will be back :)

Thank you so much for your comments. We are very happy that you were able to enjoy our stay and experience with Rent Branson. We look forward to having you back some time.

This company gives a lot of lip service but doesn't care if you have a problem. We arrived and had dirty stained and hairy bed linens. When customer service was called they told us to use a sheet that didn't fit the bed. We had to sleep on a sleeper sofa flat sheet on a king size bed the first night. The mattress pad was also stained. Housekeeping came around noon the next day. They came in taking pictures and said not one word to me as to what they were doing. We had multiple dirty chairs, chair cushions which they removed and took with them. The dirty bar stools remained through our stay. They were completely covered in stains and also had food on them. We had drips of a liquid substance running down the wall. Huge spiders along the ceiling in thick webs all in the main living area and kitchen. Spiders in multiple bathroom sink drains. We were charged twice on our card instead of splitting between another card as directed. They offered nothing for compensation besides a discount on a future stay. Why would I give them another chance to do nothing for me? I paid a large cleaning fee and unfortunately it was not clean for us. It's unfortunate they thought instead of giving any compensation for our first night debacle they would only tell us they would do it right next time. Terrible customer service. I don't believe they are capable. Their responses were never apologetic but praising themselves that they responded quickly. We would have been happy with any compensation for our inconvenience and unfortunately they felt we were not inconvenienced by their mistakes.

I am very surprised to hear your comments. I reached out to our housekeeping manager as she went over and met with you. This is her reply:I personally came in on my day off and I called 4 staff over to this house. I was very apologetic for the inconvenience and we took lots of photos and I personally communicated with this guest of what she needed done to make their stay more comfortable. Upon entering the house I found they had taken the top sheets and the white blankets off the beds and thrown them in a pile in the main entrance by the elevator on the floor because they stated they knew they were never washed and they had brought their own linen. I politely informed her that yes they are actually changed every clean as if they were sheets and she scoffed at me, her and her husband proceeded to try and find the stains on the sheets that they had complained on and every stain she found turned out to just be a fuzz ball off the pillow that I just dusted off with my finger. She was highly offended that I was taking pictures. I explained to her why I was taking them for my files. She claimed downstairs didnt need anything. We went upstairs where I found the guest had not used these beds. Still I had the cleaners change the sheets just as a courtesy. On the main floor there was a coffee spill on the corner of the wall by the stairs along with several coffee cups they had used that were sitting on the coffee table and end tables of the living room. We did find one hair on a pillow that they had used the night before. This guest had pets in the house which they had signed up with 1 pet. We were very polite to these guest and tried to fix every issue that was in my scope. As we were leaving this guest was appreciative so much that she handed out individually bagged life savers stating to myself and my cleaners thank you so much you all are lifesavers while handing me candy for all of the cleaners. Not sure what changed after we left.

Im a property owner. We trusted Rent Branson with our investment and found our place dirty several times. We reached a point that we couldnt trust them and had to terminate our agreement before something worse happened. We requested that we get the credit they charged for cleaning back as well as our last booking. They didnt honor that but instead charged us for terminating the contract. If we did anything wrong wed understand but when Rent Branson breached the contract then we had to terminate ours. Every action theres a reaction. Its a matter of time and they will be out of business in this area.

This owner would not pay his internet bill that we paid on his behalf and owes us approx $2500. He will not reply to calls/emails/letters etc. Our review score for properties is 4.82 out of 5. We would never take this owner back to manage.

Weve been going for 20 years. There are better things options to work with.

Thank you for reaching out. You booked on January 11, 2023 for the nights of September 5 to the 9th, 2023. I am sorry you cancelled your reservation. Unfortunately, you did not stay with us. We hope you continue to enjoy the Branson area in the future.

Thank you for reaching out. You booked on January 11, 2023 for the nights of September 5 to the 9th, 2023. I am sorry you cancelled your reservation. Unfortunately, you did not stay with us. We hope you continue to enjoy the Branson area in the future.

Please remove this review as he was not our guest. Probably a competitor trying to leave bad reviews for us.

Rentbranson.com BEWARE!!!!!I rented a beautiful home for $3000 for 4 nights, something with the family came up tried to change the date, the my wanted to charge me another $1000. So I was a hard no. When I went to cancel which was 5 months prior to the date we rented it for, they said be refund you only have 24 hours to get your money back. WTH! I have never had this problem with Vrbo or anybody really!! So the only way to get your money back is if the house rents by someone else for the dates you rented. Our house did not rent for all the dates so we just lost that money! They do not return phone calls, they make you jump through every hoop you can think of to get your money back!! Buyer beware this company is not for the consumer!! Use any else!!!

Hi ******,We are sorry for the experience you had, but would like the opportunity to address your experience. Before getting into the details, we would like to start by stating WERE refunded $2,102.51. You had booked on July 19 2022 and signed the rental agreement/contract on July 21, 2022. At that point we blocked off the dates for your reservation for Dec 18 to Dec 22, making it so no one else could book this home for these dates. The owner of the property relies on the income for the dates booked. They only get paid when there are reservations. On July 29 you called and said you got the dates wrong and needed to move the dates. We said yes, you can adjust your dates. As we had stated, these new dates your reservation would be more expensive, since they were more desired dates. We told you the amount that was required for these dates. You did not make any changes to the dates at that time. Aug 5 you called and stated you need to change the dates now because your daughter was having a medical procedure. The reservationist told you we could not rebook because someone had the new dates you requested. You later emailed and said that you wanted us to put the dates back up for rebook. With this plan we would refund you if the dates booked minus the admin fee. The reservationist attached a copy of the email to your reservation. We did rebook some of your dates and could refund you a partial amount, however you let us know you were filing a a claim with ***************** (since you had purchased the insurance and your dad would be having a surgery). If we refunded you the partial refund immediately, Red Sky would have rejected your claim. So we waited on the refund.You later supplied an email (see email dated 12/26 from you) from Red Sky that says the claim was closed at your request and that you did not supply the requested documentation to Red Sky. Red Sky did not deny your claim, but rather you chose to close your claim. Your email correspondence is all attached to your reservation. It appears you needed to move your dates 3 different times for 3 different reasons. 1. booked the wrong week 2. then daughter was having knee surgery 3. then your dad was having surgery. We followed up with ***************** and you. On January 3 you were refunded $2,102.51. The remaining amount of your reservation was paid to the home owner, since the owner was expecting to be paid in full for the dates you booked and blocked for your reservation. We are very clear about our cancelation policy on our website and in the rental agreement you signed. We are sorry for the experience you had and do wish you the best in the future.

Rentbranson.com BEWARE!!!!!I rented a beautiful home for $3000 for 4 nights, something with the family came up tried to change the date, the my wanted to charge me another $1000. So I was a hard no. When I went to cancel which was 5 months prior to the date we rented it for, they said be refund you only have 24 hours to get your money back. WTH! I have never had this problem with Vrbo or anybody really!! So the only way to get your money back is if the house rents by someone else for the dates you rented. Our house did not rent for all the dates so we just lost that money! They do not return phone calls, they make you jump through every hoop you can think of to get your money back!! Buyer beware this company is not for the consumer!! Use any else!!!

Hi ******,We are sorry for the experience you had, but would like the opportunity to address your experience. Before getting into the details, we would like to start by stating WERE refunded $2,102.51. You had booked on July 19 2022 and signed the rental agreement/contract on July 21, 2022. At that point we blocked off the dates for your reservation for Dec 18 to Dec 22, making it so no one else could book this home for these dates. The owner of the property relies on the income for the dates booked. They only get paid when there are reservations. On July 29 you called and said you got the dates wrong and needed to move the dates. We said yes, you can adjust your dates. As we had stated, these new dates your reservation would be more expensive, since they were more desired dates. We told you the amount that was required for these dates. You did not make any changes to the dates at that time. Aug 5 you called and stated you need to change the dates now because your daughter was having a medical procedure. The reservationist told you we could not rebook because someone had the new dates you requested. You later emailed and said that you wanted us to put the dates back up for rebook. With this plan we would refund you if the dates booked minus the admin fee. The reservationist attached a copy of the email to your reservation. We did rebook some of your dates and could refund you a partial amount, however you let us know you were filing a a claim with ***************** (since you had purchased the insurance and your dad would be having a surgery). If we refunded you the partial refund immediately, Red Sky would have rejected your claim. So we waited on the refund.You later supplied an email (see email dated 12/26 from you) from Red Sky that says the claim was closed at your request and that you did not supply the requested documentation to Red Sky. Red Sky did not deny your claim, but rather you chose to close your claim. Your email correspondence is all attached to your reservation. It appears you needed to move your dates 3 different times for 3 different reasons. 1. booked the wrong week 2. then daughter was having knee surgery 3. then your dad was having surgery. We followed up with ***************** and you. On January 3 you were refunded $2,102.51. The remaining amount of your reservation was paid to the home owner, since the owner was expecting to be paid in full for the dates you booked and blocked for your reservation. We are very clear about our cancelation policy on our website and in the rental agreement you signed. We are sorry for the experience you had and do wish you the best in the future.