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          Business Profile

          Lawn Maintenance

          Spectrum Lawn & Tree Care

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Lawn Maintenance.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/18/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            I entered into a contract in July of 2018 with Spectrum Lawn and ********** The contract covered the care and fertilization of my Zoysia lawn (front and back). The last two years 2021 and 2022 they have all but killed my zoysia. I have attempted to call and send an email to ******************* at the company. He came by on **** and reviewed the status of my lawn. He was suppose to call before he stoppd by to make sure I was here. Unfortunately on **** I was at the ************ having a AFIB procedure and was not at home. Since then I have called him several times and sent an email on 4-17-23. All of which he has ignored I have been trying to come to some type of settlement for the damage his company has done and he has done nothing but avoid my calls.

            Business response

            04/28/2023

            Client called concerned about being on a Zoysia program, after looking into the history of the account we did realize that our data entry of the program was incorrect.  However, the treatments that we provided did not damage the zoysia in any way.  New zoysia sod was placed around sewer work and was not thriving in the location it was placed due to environmental factors of shade etc.  ***, the President of Spectrum Lawn and ********** had stopped by the property, taken pictures and reached out to client prior to leaving town.  *** did respond to email sent on 4/17.  *** and client met and we have agreed to remove the zoysia sod and install fescue sod at no charge.  Please note there was no damage to the property, yet the client was overcharged for the lawn program in the amount of applications that would have been less on a zoysia program.  Settlement has been reached and will be providing the work ASAP.  

            Business response

            04/28/2023

            More documentation

            Business response

            04/28/2023

            More documentation 

            Business response

            04/28/2023

            More information

            Business response

            04/28/2023

            More information

            Customer response

            05/03/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *******************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          361 North Drive

          Saint Charles, MO 63301

          Visit Website
          (636) 916-1881

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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