Complaints

• Initial Complaint

  08/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called several times with no response. I purchased refrigerator on 07/10/24. The Refrigerator started leaking first week of August. I purchased a 6 month warranty m coolant has began to leak.

  Business response

  08/30/2024

  I spoke with *************** today and the fridge is cooing fine, she states she will retract the BBB Complaint. ************** had called for her fridge not cooling. I immediately scheduled her for service. We diagnosed the issue on 8/19/24 and had to order a part.  We returned with the part on 8/27/24 and repaired unit. ************** called back on on 8/28 in the morning stating unit was not cooling, so I set her up with same day service to check it out again. ************** called back at 6:39 pm same day (8/28/24) to cancel the service request stating "the fridge just needed time to cool off". It does take approximately 24 hours for a Fridge to get to temperature. I then spoke with ************** on 8/30/24 confirming her unit was cooling fine and she says it is doing well and she is very happy with the unit. I asked her to remove the complaint because the unit is fine and we are here for her if she has an issue in the future.

  Customer response

  09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer response

  10/09/2024

  My issue has not been resolved, I am still having issues with the refrigerator. 

  Business response

  10/12/2024

  On 7/10/2024 Mrs. ***** purchased a used GE French Door Fridge. This unit has a 90 Day Warranty.  Mrs. ***** called in for Service and we went out on Monday August 19th. We had to order parts and arrived back on August 27th to install parts and unit was cooling fine. Mrs. ***** called back in stating unit not cooling and we scheduled for August 29th. She then cancelled that Service Call stating the unit was fine. Mrs. ***** called back stating unit was leaking water into crisper drawer again. On Sept 7 we reached out to Mrs. ***** via text message stating we will schedule her again for Sept 12 and she replied ok. On Sept 12 we had reached out via text message to see if service was needed, and she said OK, will do meaning she would call us back if unit had an issue. Mrs. ***** called back and I scheduled her for service on Monday 10/7/24. After the second call I had asked Mrs. ***** if she would like to swap fridges for a different unit and she stated No, I like the fridge". Service tech attempted to call and stop by the house on 10/07/24. If wanting to keep the unit it will need a part. Need client to contact us so we can look at her refrigerator to verify what part is needed. Order the part and come back out to fix. 

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a washer and dryer. The washer does not work and they have sent 3-4 people out here and are not doing anything about it. I wasted my money. I want them to refund my money and to come and get their stuff.

  Business response

  07/18/2024

  ************ called us day of delivery stating her washer was not getting water. We sent out the Delivery Supervisor that day to make sure the eater was turned on and the unit was operating properly.   The issue was the lid lock, so he contacted the store to let them know to schedule her for service. Due to unforseen circumstances,  we had lost our Service Receptionist and ************ was not scheduled for service thru the manufacturer in a timely manner.  One of our store managers reached out to ************, and was having a hard time reaching her.  He called and texted her on 7/15/24 ,the day we found out the issue was not resolved, and again on 7/17/24 with no contact. I, ***************************, spoke with ************ today  7/18/24 and we are sending our **************** Tech to go out today to resolve the issue. Unfortunately,  the untimely departure of our Service Receptionist has pushed back repair, at no fault of our valued customer, but we are working diligently to resolve this issue for her.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I purchased a washing machine from Appliance Wholesalers Outlet. It arrived on 2/3/2024. It was broken when it arrived, and the locking mechanism was broken. That prevents the washer from starting. I talked to them the day it arrived, they told me they would have someone come to repair it that day. No one came out that day. They gave a phone number for ******* in the repair shop. I sent her photos of the lock. She said she would have someone come out on Monday. Then it was determined I would need get someone from Whirlpool since it is under warranty. I called *********. They set up an appointment with Diamond Factory. They had to cancel today, because the tech called in sick. They will have to reschedule for Friday. I do not want this washing machine at this point. I want them to take their product back and not take money out of my account.

  Business response

  02/13/2024

  On evening of delivery, customer called stating the lid lock was not working. ******* W asked for pictures to be sent to store phone thinking it was an easy fix. She texted pictures and it was not the simple resolution originally thought. Per protocol & store policy, we directed her to our service department to help schedule with whirlpool as this unit has a 1 year manufacture warranty. Our service **** did help with scheduling service with the manufacture.  On day of appointment (2/13/24) the whirlpool tech with *************** Services had called in sick and was not able to service her unit today.  She did come to Appliance Wholesalers same day to let us know what was going on. We tried to offer her help by reaching out to whirlpool on her behalf to get the resolution resolved. She did not want that, so our GM offered for our tech to come out today to fix the lid lock. She refused our help numerous times and only wanted a refund instead of a resolution. Per our store policy, and on her invoice where she signed, we do not offer refunds. It is a repair or replace policy and since this unit has a manufacture warranty, it is up to whirlpool to resolve.  As stated, we did offer for our In House tech to come out several times, and she refused several times. 

  Customer response

  02/26/2024

  They told me I was still under the Whirlpool warranty.  I contacted ********* and they said they would send someone out.  Then they told me they didn't have any one in the area.  They tried to schedule a time, but I would be at work.  I contacted RK and they told me they would call me back in five minutes.  No one called me back.  They told me they would come out on the 12th and they didn't show up.  ********* said they would come out on the 13th and no one came out. 

  I just want them to return it.  They told me they didn't accept returns, but no one is doing anything about this and the washer still doesn't work.  I keep getting the run around. I called Whirlpool on 2/26 and they told me I have a schedule appointment on 2/28.  I was never told about this appointment.  I'm not sure if anyone is going to come out.  I am at work and I can't do an appointment that day. 
  

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a washing machine for someone else, paid for it online and paid the $100 to have it delivered, they were going to take her pedestal. I called them and told them they were holding the pedestal, they asked for $20 for them to keep the pedestal. They did not have the $20 so they took it. I called them and told them to take the pedestal back and they asked me for $20 to take the pedestal back.

  Business response

  01/30/2024

  This lady had bought some appliances for a friend.  Her friend has an old set to haul away. It was not written or noted anywhere that the pedestal needed to be removed from the old unit and attached to the new unit. The delivery crew took the old unit like noted.  As soon a she called back to let us know, we informed her we would return the pedestal and attach it for her, but there would be a $20 fee for attaching the pedestal,  return would be no charge. The 3rd party delivery crew does charge $20 to attach any pedestal. She was not happy, but understood and paid the $20 fee over the phone with her credit card and our delivery Crew returned with the pedestal and attached it for her the next day.  Please have Customer to contact us for resolution.

• Initial Complaint

  11/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I WENT TO ST LOUIS APPLIANCE OUTLET ON OCTOBER THE 10/04/2023 AND I APPLY FOR FINANVING WITH ACIMA FOR A REFRIGERATOR THAT COST ME $994.65 TO PURCHASE FROM ST LOUIS APPLIANCE OUTLET. WHEN THE REFRIGERATOR WAS DELIVERED TO MY HOME I IMMEDIATELY STARTED HAVING PROBLEMS WITH THE REFRIGERATOR LEAKING WATER AND THE REFRIGERATOR ALSO WAS MAKING A FUNNY SOUND AND THE ICE MAKER WASN'T WORKING RIGHT. SO I CONTACTED THE WARRENTY ON THE REFRIGERATOR AND WHIRLPOOL SAID THAT THE COMPRESSER WAS BAD AND NEEDED TO BE REPLACE I WAS UPSET BECAUSE THIS WAS A BRAND NEW REFRIGERATOR AND THIS SHOULDN'T BE HAPPENING SO I CONTACTED ACIMA WHOM I FINACED THE REFRIGERATOR WITH, SO ON MY BEHAVE THEY CONTACTED ST LOUIS APPLIANCE AND THEY AGREED TO REPLACE THE REFRIGERATOR WITH ANOTHER ONE. ******* FROM THE DISTRICT OFFICE CONTACTED ME AND SAID THAT THEY WILL REPLACE IT WITH ANOTHER BRAND NEW REFRIGERATOR. I TOLD HER THAT I HAD DEATH IN THE FAMILY AND ASKED HER CAN THEY DELIVER IT ON THE 20TH OF NOVEMBER AND SHE SAID YES, WELL WHEN I CALLED HER TO LET HER KNOW I WAS BACK IN TOWN SHE TOLD ME THAT THE DISTRCT MANAGER SAID THAT IF I KEPT THE REFRIGERATOR THAT THEY WOULD GIVE ME A $100 AND I TOLD HER NO THAT I JUST WANTED WHAT I PAID FOR AND THAT WAS A REFRIGERATOR THAT WAS NEW AND WORK PROPERLY. THESE PEOPLE ARE DESTORING MY CREDIT BECAUSE I FINANCE THIS REFRIGERATOR WITH ACIMA. THESE PEOPLE KNOW THAT THEY ARE SELLING BROKEN APPLIANCES TO THE ***** AND BANKING ON PEOPLE TO USE THE WARRANTY TO FIX THESE BROKEN APPLIANCES, THEY DON'T CARE ABOUT THE UNETHICAL BEHAVOR THAT THEY ARE DOING TO THE PUBLIC. I WANT A FULL REFUND OF MY PURCHASE AND FOR ME GOING TWO MONTHS WITHOUT A REFRIGERATOR ANOTHER $500 IN DAMAGES THAT THEY CAUSED TO ME. THE **** ******* WHO IS THE MANAGER AT ************ TALKED SO DISRESPECTFUL TO LIKE ME AND AT THE **** SHE DIDN'T KNOW THAT WHIRLPOOL TECH WAS LISTENING TO EVERY WORD THAT SHE WAS SAYING TO ME. ******* TOLD ME THAT SHE DIDN'T CARE. I TOLD HER I WAS GOING TO CONTACT BBB

  Business response

  12/01/2023

  Here are our detailed notes from my repair service admin that we store digitally.
  

  My name is ******* and I work the phones and scheduling in the ****************** at Appliance Wholesalers. I First talked to ***************** on November 9th 2023 at 4:29 p.m.. (she purchased a whirpool stainless steel 36 side by side fridge on 9/30/23). Called my service phone at appliance wholesalers stating she wasn't happy that her fridge isn't working and she hasn't put any food in it yet and she was upset bc she found out the compressor was bad. She stated she didn't want her refrigerator and stated that we could switch her out with another one.  I asked her who told her that her compressor was bad. She then told me that ********* had came out. I explained to her that whirlpool would have to be the ones to fix it or replace it since they have already been out to diagnose it. She stated at that she hasn't even had the refrigerator a month. ( whirlpool said the 1st time she called was on 10/30/23 so her refrigerator worked all the up until 11/9/23, she also never called Appliance Wholesalers ****************** before 11/9/23) She also stated that she has not even been able to use the refrigerator. She stated her first step was to contact the warranty company and her second step was she contacted the finance company who she financed through which was *****. She stated ***** told her to contact whirlpool and they would go from there, and stated she also talked to the store (but didn't give a name).  She stated that Whirlpool is not supposed to replace the refrigerator because it is a brand new refrigerator that she got from us. She stayed at that she wanted to send the refrigerator back because she should not be going through this and also stated that she hasn't been able to use it since she got it or put any food in it. She stated a couple days after she got the refrigerator she immediately called the warranty in because that is the step she thought she was supposed to take. I explained to her how the warranties work and we did not do refunds or exchanges ans it states that on her invoice.  I told her I would be happy to let her speak to my manager and she said yes please. So I walked up front to let her to talk to *****, my manager.  ***** then talked to her (11/9/23 @ 4:29pm). I'm not sure what their conversation was. On 11/9/23 I called whirlpool to see what was going on with this refrigerator issue a d whirlpool told me that the customer called them on 10/20/23 about her refrigerator and they scheduled her for 11/9/23. ******* came out and said her compressor was bad and that they would call her Monday or Tuesday to let her know when they would be back out to put it on. On 11/11/23 at 11:02 a.m. I called *** back and let her know that ********* said they were going to contact her Monday or Tuesday to set up a time to come out and get the compressor put back on, *** let me know that she was leaving and wouldn't be back until the 19th because she was going out of town for a funeral. I also let her know that when Whirlpool comes out and put the compressor on if she is still having issues after that to go ahead and call me. On 11/20/23  I called *** to let her know that we could offer $100 back while she waits for the manufacturer to put that compressor on and she told me the problem is she already called whirlpool and let them know that she was getting a new fridge. So I called whirlpool and they transferred me to *********************** who is the service provider that was going to put the new compressor on @11:15am and he stated that she called into them and let them know that she is getting a new refrigerator so she doesn't need the repair so they told me they closed out her ticket and that she would have to start all over from square one and call Whirlpool to get a new service appointment. On 11/21/23 I called my GM and let him know this whole issue and he said that we would just swap it out and we did just that. The new unit was tested at ************************************************************************************ on 11/21/23. Tested good! ***** new unit was delivered 11/22/23. I haven't heard back from her since. 

• Initial Complaint

  09/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a ******* Kimichi Refrigerator model number RP22T31137Z-AA. I never did see the item. I did it over the phone. I was told it was new and if there was any physical damage they would notate it. They delivered it on 09/05/2023 I noticed on the right exterior side there was a deep dent and I called and a girl name ***** answered the phone. She asked if the refrigerator was working and I answered "Yes". Then she stated that was my refund. Then I was dealing with a girl named ********* and that I get a six month warranty. I spoke to ********* before the delivery and after the delivery. ********* assured me that if there was any physical damage they they would notate it. Then once I talked with her after the refrigerator was delivered she stated that she never seen the refrigerator only on pictures and they have different classes for dents. I paid $759.00 and with taxes it was $810.00 and the delivery charge was $120.00. I would like the dent repaired or replaced.

  Customer response

  09/13/2023

  ***** apologized for not informing me about the dent and offered $50.00  in restitution which i did not accept

  Business response

  09/22/2023

  Customer placed and online order. Before we send out an order we do take pictures and send. The dent is not very easily noticeable. Unit was delivered and starting on September 2nd we were online chatting on our website with the customer around this complaint. At the end of our conversation on September 10th customer seems satisfied by response. Please see attached pictures of the online chat.

  Customer response

  09/26/2023

  Complaint: 20568527
  
  I am rejecting this response because: The dent is very visible I was told that everything was perfect. Bought ************ also I was offered and apology and ***** dollars for to resolve the situation. Just come out and take a look repair or replace 
  
  
  
  Sincerely,
  
  ***************************

  Business response

  09/27/2023

  Hello this is the ** of Appliance Wholesalers. I personally reached out to the client today and offered a resolution.  Made the customer aware that it could not be fixed or repaired. We did send pictures, but could not be noticed as well in pictures.  So because of this we would double the credit of $50 dollars offered to $100.  This was completed and customer is satisfied and aware. Let know we would reach out to BBB to let know and if he could do the same or respond back. Thanks

  Customer response

  09/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought an appliance set including a refrigerator, range, microwave on 6-17-23 . It was delivered on 7-1-23. First of all the wrong refridgerator was delivered but that was resolved. My appliances were NOT set up by the delivery team as promised and i noticed a scratch on my range and missing back feet after delivery . I reached out to the store the day of delivery and was told they would get back to me regarding the scratch on the range. I was contacted by sam the manager on july 7th. He told me he had been out of town for the holiday and offered to give me 100.00 off the appliance for the scratch or a new appliance. I agreed to the 100.00 off and had to go back to the store to get the refund.and the missing back feet after using the appliance two times and my brother in law pulling it out to install back feet we noticed the back of the appliance had buckled . My brother in law who is an aerospace engineer and had a degree in heating and cooling says it is from mis appropriated heat conduction. I contacted the store on 7/12/23 and sent text on 7/13/23 i was told it should not interfere with function but whirlpool and my brother in law say it is a concern for hazard. I would like a new undamagaged range . This poses a safety threat to me and my family .

  Business response

  08/03/2023

  On 07/12/2023 customer was refunded $100 to her credit card.  She was given the option to switch the range but she wanted the $100.00 instead of switching the range. We could have replaced it but she chose the $100.00.  We were with her on this.  We were surprised when the consumer went to the BBB.  

  Customer response

  08/04/2023

  After i was given the option for the 100.00 credit is when i noticed the stove buckling in back and called the owner back. He told me none of the appliances in the store are NEW and I should have bough knowing so, and it is not an issue. I explained to him the stove was not in this condition when i bought it or when it was delivered . It must have happened with heat conduction. He tried to accuse me of doing it to stove when i went to put the feet on that were missing from the stove as well. I did not do it and did not appreciate being accused of such. The stove is defective and i wanted a replacement .He told me i would have to pay about 60.00 PLUS the delivery fee if i wanted a new one I refused to pay delivery fee and he told me he did not like the way i was talking to him. Then he said i could come into store pick out a new stove pay the difference and then he would have it delivered at cost. After much though over the matter I would rather leave my complaint with the BBB on the record so that other people can see how they do business. I checked with **** ***** and ***** both stores told me in this situation a new stove would be delivered without question. I will send letter to the owner indicating so.

• Initial Complaint

  06/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 6th, I went to this facility which is listed under the name St. Louis Appliance Outlet. I specifically stated I wanted a refrigerator that was NOT a SMART refrigerator. I saw one I liked, there was only a price on it, no description. Again, 3 times I asked if it was SMART and was told it was not. The store was ready to close and I said I could pay with credit card. The salesman, ****** stated they charge 3% extra for credit card transactions so I stated I could come back the next day with cash. Then ****** said that he would sell it to me with 3% discount if I paid right then. So I did. Later that night, I was going on this stores website to show my neighbor what I purchased. The website showing the listing for the refrigerator I purchased stated in very large bold letters “Samsung (RF18A5101SR) 33 inch French door SMART REFRIGERATOR. I called the store and left a message in the early morning letting them know it was a SMART refrigerator and that I stated I did NOT want that and please issue a refund. I called the delivery driver too so they didn’t bring it. They said they didn’t get the message. Friday, I call again. A lady told me to come in on Saturday with receipts & credit card for refund. I came in, asked for refund and was told by Jack they don’t do refunds. I said I was sold a SMART refrigerator after telling my salesperson 3 times I didn’t want SMART and I was assured the refrigerator I was sold WAS NOT Smart. The managers stated it doesn’t have to be hooked up to wi-fi. This refrigerator is for a leased condo. In the past, neighbors renter stated her Smart TV & Smart Refrigerator were hacked. I don’t want that risk/liability so I won’t put SMART thing in condo I lease out. The managers bullied, insulted, spoke to in abusive manner. I recorded the conversation. After Calling Visa while in the store, manager said they would refund me but charge 8% restocking fee. No paperwork states fee. My refund was never done. No responses to emails I sent either

  Business response

  06/16/2023

  This is a ridiculous complaint. Every appliance made now by all major brands includes the option for it to be “smart” simply means you can download an app and manage some features of your appliance through your phone if you SO CHOOSE. In no way does the Appliance have any way of being hacked or anything of the like. It is a simple feature that can be accessed if wanted. Again, this is a feature that is now put on new refrigerators being made by all major brands. Several members of my team, including my own child, ******, explained this to the customer to no avail. In an instant like this when a customer is so uninformed and uneducated and does not seem to understand we should have just ended the transaction because customers like this end up being a nuisance down the road. We should’ve cut ties and refunded immediately as we will do. This is absolutely ridiculous that a customer not understanding a feature or benefit of an appliance leads to a better business complaint for my business. We will be happy to refund her and be done with this interaction.
  

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/22/2022, I purchased a ********* 4 door refrigerator for $2,596.49 under a full manufacturer's warranty from Rk Enterprises dba ********* ***********. May 2022, the bottom of the refrigerator leaked water all over the floor. The bottom drawer is the freezer compartment. Water settles under the drawer and freezes to a sheet of ice. First, this causes difficulty opening the drawer because the drawer sticks. Calls were made to the store, and I received no response. Managers never responded. I called ********* who sent ******* ******* out to inspect. The bottom drawer was removed. The tracks on the side of the drawer had mold that had settled from the water leakage. Once the drawer was removed, there was a large bulge under the drawer and other showings of deformities and defects on the bottom of refrigerator. The technician ordered parts to replace the tracks on both sides of the drawer and removed the sheet of ice. Afterwards, the problem still continued. ******* ******* has been to my home a total of 7 times. First, to Inspect, then to order parts and then to conduct repairs. Nothing has changed and the problem still persists. The water has since damaged my kitchen floor. The parts replaced have been the tracks, the thermistor, the control board, and it has not solved anything. I have asked for a refund, or another refrigerator and I continue to get the run around. ********* claims they need approval from ******* ******* to replace and ****** ******* says its *********'s problem; however, the store where the purchases was made (Rk Home Enterprises, dba ********* ***********, located at **** *************** *** ****** ** ***** has also failed to stand behind a product that was purchased from their store. My belief is the store and ********* are hoping once the warranty expires, they won't have to comply with terms of their contract or warranty. They should be held accountable. for selling defective prodiucts. .

  Business response

  01/12/2023

  I am sorry to hear of the issues the customer is having with their ********* refrigerator. As the customer stated, this item was sold with a full manufacturer warranty. Under that warranty, ********* and ******* ******* repair are responsible for any repairs needed and are also responsible for deeming the item non-repairable, and should be ordering a new unit for this customer. Per my sales agreement with ********* corporation, I am not to swap out or exchange any items that have been sold, registered, and service started through whirlpool. I will definitely look into this further and will reach out to ******* ******* repair representative. Ultimately, it is their responsibility to repair the unit or replace it.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 30th,2022, we purchased a new dishwasher from this company. The dishwasher did not work when hooked up. It took them until June, then by August it stopped working again, now November and it is not working again. I paid them $700.00 for the new dishwasher plus over $200.00 to have the new appliance repaired. This company said I could come back to the store to purchase a new one, but they are only willing to provide us a $150.00 refund on the original dishwasher that has never worked from day one.

  Business response

  12/07/2022

  His customers accounts of what occurred after his purchase is incorrect. Customer did purchase a scratch and dent ******* dishwasher for $650 on April 30 of this year. This unit came with a six months in-house warranty, for which the customer, Mr. *****, signed for. This customer also chose to pick up the item to bring home and install on his own, he did not use our delivery vendor nor a recommended installer. When the customer first contacted the service department to notify them that the dishwasher was not working, he was reminded that he picked up his item and per hour warranty agreement, again for which he signed for, there is a trip fee for our service technicians to visit the home. This is due to the fact that largely mini items, mostly dishwashers, are installed in properly and are not working due to user or installer error. The customer was notified of his $49 charge for the trip and agreed to that. He was not charged any other fees, the $200 remark posted in the complaint was not paid to us so I am not sure where he is getting that figure from. We have only charged him a trip visit fee of $49. Upon that visit, our technician found that the dishwasher was installed improperly, it was also not draining properly, so the technician ordered a new pump for the dishwasher. The technician repaired the item and installed the proper pump motor. The customer called back roughly 2 months later, complaining of the same issue. At that time customer was advised it would be wise to swap out the item, as the parts installed our warranty for 60 days. The customer declined swapping, was also offered a $400 credit toward another unit and declined that as well. At this time the dishwasher was repaired again, at the customers request, even though the technician recommended against another repair. At this point the customer was past their six month warranty timeframe. Our GM still offered a swap or a credit toward another item and the customer still declined. In closing, initially the dishwasher was not installed properly, the technician replaced the pump due to the ongoing problems, the customer was advised after another service call was requested that the item should likely be swapped and the customer declined. This put them out past their six month warranty when they called again. This customer chose to keep this item twice instead of choosing a different item or receiving credit. 

  Customer response

  12/14/2022

  Complaint: ********
  
  I am rejecting this response because:

  -they charged me four times for each time they came out; $50 each time.  They had to fix the part twice.

  -the part they fixed, the pump, it broke again.

  -I paid for a warranty.

  -He never offered me $400 for another unit; he offered $300 off of another unit.

  
  
  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩