Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I require work completion including stairs and front door. Work has been in progress for months with little work being done. Usually responds within 2-3 business days. Hasn't responded to previous 2 inquiries about work completion. Work cycle usually includes 2 half days every three weeks. Communication and scheduling is terrible and needs major improvement. There is a signed contract that obligates work being completed. If work isn't completed in the next month I will request a partial refund and request termination of contract since it hasn't been fulfilled.
Business response
09/11/2024
We are working with this customer to complete his customized job.Initial Complaint
08/31/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I hired ****** to re-model my kitchen. He was adamant about not getting any inspections done. Thank goodness someone drove by and noticed how much construction was going on. The inspector showed up and demanded he tear up all of the concrete that he laid with water pipes in the concrete. The inspector was not happy whatsoever. To make matters even worse This contractor volunteered or asked if I wanted to store three antique dental chairs in his garage so he could have more room in my garage to work. A shouldve followed my gut instinct but I didnt. This individual has never returned the ****** chairs. I also have cabinets that will not open because they are hitting the ceiling. I have A TV that is not installed the way its supposed to be. He left more than half of the screws in the box for the bracket. All of my vents are filled with dirt dust and debris. I tried to contact him over and over telling him that I wanted things resolved I even gave him fair notice that I would be reaching out to the Better Business Bureau if I did not hear from him. I gave him more than 30 days to respond to me and I got nothing. I would suggest not hiring this individual.Business response
10/12/2022
The job was completed on 5-10-2021, and that was when the last payment was received. The job was done beautifully. Regarding the chairs, I was storing them for her and I could not store them any longer. I notified her to come and get them but she failed to do so. I could not store them forever. They were not antique. I will be sending photos to BBB office.Customer response
10/13/2022
Dear sir or maam. I am rejecting his response to my complaint. This contractor volunteered to store these very expensive hydraulic dental chairs for me because I did not have room in my garage. He never reached out to me and said he was going to sell them himself or never asked me to come and get them even though I made several requests asking him when I could come and get them. This individual left my house in a condition which still requires a lot of work. Please see the photos attached of the beautiful work that he claims he did.Customer response
11/02/2022
The contractor and I still had an ongoing business relationship up until February this year. I became suspicious of his responses to me. One response said him and his whole family had ***** so he couldnt respond to me for over two months. Another response said he would start and finish the work by March of this year. I am an owner of a business that buys sells antiques. Theres no way I wouldve simply given ****** these ****** chairs that are valued over $6000. He volunteered to store them in his warehouse all the way down in *********** ******** since he was using more than half of my garage for all of his tools and equipment. I have asked ****** at least 10 times to return the ****** chairs and I kept getting excuses. The last communication that ****** and I had was in March of this year. We still had work for him to finish and still owed a small balance to him so its my understanding the renovations were never completely done. He never reached out to me Once I started asking for the chairs back. This made me believe that he stole them or lets say sold them himself without my permission. I hope and pray that This contractor be responsible for taking items that were not his to begin with. Thank you so much for your time .***************************Customer response
11/10/2022
11/10/2022: Mediator sent an email to the consumer regarding mediaiton.
11/18/2022: ************ did not resolve this complaint, this company took over a year to work on our kitchen. They kept delaying the project for various reasons. I will send all documentation and original contract to you soon.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.