Complaints

• Initial Complaint

  08/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  WHAT AN EXPERIENCE! Your "electrician" arrived toward the end of May, 2022.(1) I gave him the newly bought exterior sensor light to install and showed him instructions on correct setting of how many minutes it should remain lit at one time.(35) (2.) I showed him all the upper bathrooms wall outlets that made a loud noise and died. He claimed to correct the problems; Presented me with a bill of ($95 service call) labor of $237.50 and materials of $48 less $20 discount. The sensor came on every night and stayed on all day every day! I returned it back to the store and they helped me since the electrician could not understand the directions. A few days later, with only night bulbs lighting the bathroom outlets there was another very loud "BANG" and all of the little bulbs went dead again! All of the GFCI's were not working and the panel was of no help. When I called the office for help, was I Shocked! The person answering started SCREAMING AT ME! She claimed that it had nothing to do with them and when something already exists in the home...again...it had nothing to do with them! What?????!! She didn't make sense, partially because she was yelling over me trying to talk to her. If they came back, it would cost $95 for the trip and $90 per hour: this for their own inability to fail the job the first time! She also threatened that it would do no good to report them as it is a "no Union Shop". I find this all very sad as I happen to be ,and have been for 34 years, a Realtor in St. Louis and Europe. I always have need for good electricians and professionals in Selling/Buying properties.

  

  Business response

  08/24/2022

  Thank you, for your statement to the BBB. Customers often look to the BBB for the structure of the company they are going to hire. We desire only to leave the customer knowing they have chose the right company.

  Thank you for choosing Fielder Electrical Services, Inc. to provide for your electrical needs, as many realtors in St. Louis and the surrounding area have also done for over 30 years. We are appreciative for this experience with you. 

  You are a very important client to us. As the work we performed was warranted, a return trip at no charge to accommodate your request to return the light to a "motion" only and not dust to dawn feature.

  Thank you, again and good luck with any future experiences you may have with repairs in your home.

   

   

  Customer response

  09/06/2022

  I didn't ask them to come back out and change anything.  He never came out as he indicated in his response.  All I wanted them to do is to refund me; the work they did didn't solve the issue that I had. 

  

  Business response

  09/09/2022

  We do not feel that a refund is warranted, and we consider this matter closed. 

  Customer response

  09/14/2022

  Complaint: ********
  
  I am rejecting this response because: You would be indignant too if you spent hundreds of $ to have this company claim to have repaired your bathroom wall outlets only to

  have them explode again plus a new exterior sensor light not be installed correctly and burn ALL DAY.  This light had to be  taken to the original store because the

  "electrician" threw away all instructions, packing etc. Then, the person answering the phone at the electrical store started screaming without stopping at me saying it wasn't

  their fault but they could send the same "electrician" for hundreds of -once again quoted- dollars  back to my house to try again!  Don't try to envision me with a serene

  look on my face; it doesn't exist!  I want this complaint published and the "Business/Customer Relations Book" read.

   

  
  
  
  Sincerely,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩