Reviews
30 Customer Reviews
Review from Kaka H
1 star12/11/2024
Worst experience ever. My mom was rushed to ER where she was diagnosed with brain cancer. After her surgery, ambetter gave us another trauma, all the oncologists listed within 150miles were fake. Few doctors were listed as oncologists but were not, some never accepted ambetter, few listed as close to our zip were not even in the state. We called and called and they keep giving wrong doctors. It was so urgent, i was ready sell everything to self pay. Govt hospitals that accept people without insurance wont take her simce she has insurance. After many days of calling and pressing, they gave us one oncologist 20 miles away who is not listed on their site. The doctor is 70 plus year old ***** who does not care and who only talk and talk. She put in wrong prescription 3 times because of which my mom missed 1 week of dose. Cant wait to change insuranceReview from Nick C
1 star12/07/2024
Wouldn't even cover a flu shot. Don't respond to emails.Even the 3 telling them where to shove their policy and to cancel it. All in Aug/Sept 2024.Still they won't cancel it. Greedy to the end.Review from Kayla H
1 star12/05/2024
My mother passed away on 10-28-24. We notified them by phone on November 1 faxed and sent them a death certificate on November 12th. They keep calling asking for her, they are rude and obviously dont update anything. Opers, marketplace, ambetter and via benefits are all money laundering. They stoped reimbursing her premium and was owed almost ******. They all dropped the ball she finally received ******* and they are still holding over *****. Our family cant even properly grieve because of the mess we have to deal with them. The state of Ohio should be ashamed to have there former employees under this retirement and health plan. If it had been for us being observant she wouldve never known and they wouldve kept her money! I hope they are all investigated, we have an attorney and will get to the bottom of this opers is frauding there retireesReview from Angela H
1 star11/23/2024
I would leave zero stars if it was an option! Worst health insurance company ever! I wasted many hours on the phone with customer service without resolving anything. I even had to self wean from my anxiety and depression meds because of them not covering my visit AFTER the visit and I was stuck with the full bill. Another time they didnt let me or my provider know that my chiropractic visits were maxed out and several visits were not going to be covered and I would have to pay the full amount of several visits. Thankfully my chiropractic wrote it off and I was not charged for those. I am on disability and have a terminally ill spouse and cannot afford any extra anything right now. Dealing with this company has only added to the nightmare that is my life right now. They made my situation worse financially and my depression and anxiety are getting so much worse and I cant seek treatment because Im afraid Ambetter will s**** up and s**** me over yet again. I would not even recommend this company to my worst enemies!Review from Paul B
1 star11/19/2024
Do not get this insurance if you value your health. No one wants to accept them due to the way they do business. DONT DO IT.Review from Craig O
1 star11/15/2024
I signed my husband up for AmBetter using an insurance broker. Our Nurse Practioner wouldn't take the insurance so we have been self pay for the last year. (We are out over $1,000) Next, we tried 3 times to enroll in auto billing. Two of those times with our insurance agent. Never took effect. AmBetter representative tried to convince us that our credit card (with a generous credit line we have never gone over) refused the payment. We pay off the entire card balance every month. Called credit card up...there isn't any record of payment being submitted or rejected on dates AmBetter claims they tried to charge our credit card. They took 3 payments in a 5 week period and "forgot" to credit us a month. Now my husband has no health insurance as they suspended coverage, although he paid for the month. An audit will take 48 hours. Open enrollment is now and we will NOT be selecting this wretched insurance again.Review from Robin L
1 star08/29/2024
This is a horrible company! They took out FOUR months premiums in 1 day. I cant pay my bills until I get that money back! I have been since Aug 5th trying to get my money back!Review from Jess J
1 star08/20/2024
They fight so hard to NOT help cover the things you actually need. They will fight WITH you every step of the way. They will tell you what medicine you need because it is what they cover regardless of what your DOCTOR has said. Why even go to the doctor if ambetter is just going to tell you what they think you should take and not a licensed physician. Literally the worst insurance company I have ever had to deal with. You would be better off with NO INSURANCE than to use a better. Their website says the BBB had a rating of 4.6 however based on the 1 star reviews they are clearly lying and fraudulent in the information they give out. THEY ARE THE WORST. I wish I could give negative stars as a review.Review from david w
1 star08/09/2024
First off - hardly anyone accepts this insurance. Secondly - Good luck searching their DR ******* through the website for a specialist. It's complete garbage - You might as well ****** people as you would have better luck. Last - I called the "nurse" line for an in ******* DR referral and it was just a call center in *****. NO ONE HAS ANY MEDICAL KNOWLEDGE THERE. I DO NOT KNOW HOW THIS CAN BE LEGALLY CALLED A NURSE LINE. I haven't been treated this poorly by a company in a long time and I am shocked.Review from Tanya R
1 star06/04/2024
I hate this company! They say our funds can be used to buy groceries if converted, yet i get told missouri residents dont qualify for that feature? Ya may wanna add that in thr fine print! So people like me don't waste our time on people like you
Customer Review Rating
Average of 30 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.