Reviews
3 Customer Reviews
Review from Mandy N
1 star04/14/2024
Unfortunately there was a safety issue discovered when driving home the dealership the day we purchased the vehicle. This was on a Saturday evening and we contacted the dealership immediately Monday morning. My husband took it up and one of their technicians agreed it was a safety concern. But the ** refused to fix it and was extremely rude. I would not recommend purchasing a used vehicle at Suntrup ***** They do not care about their customers or their reputation as a dealership.Review from Kristina L
1 star10/10/2022
Would not recommend Suntrup Ford Kirkwood. Very disappointed in *******. My husband inquired more information on a pre-owned vehicle. ******* was unable to answer his question regarding an accident report, and encouraged us to come in to discuss the vehicle. The next morning at 7:30 am, he informed ******* he was very interested and will be at the dealership around noon. She acknowledged his text and said see you then. We arrived at 11:30 am and waited for ******* to finish with a customer. While waiting she texted my husband and said someone else was interested in the same vehicle. His response was that he was already at the dealership waiting on her. She greeted us and informed us it was pretty much a done deal. Why weren't we notified at 7:30 am that someone else was interested in the vehicle? We do not live close to Kirkwood. If the person was interested after our inquiry then, we should have first claim, Considering ******* knew we would be in around noon. This is poor customer service.Review from Derek A.
1 star04/24/2022
This is shorter version of an email I sent to the ** of Suntrup *****Kirkwood. I couldn't reach ***** or ***** Suntrup but would like them to see how their good name is being tarnished. On March 19th 2022, I purchased a vehicle from your dealership - a 2015 ****** Pathfinder, and the vehicle has not been satisfactory. It started with a dead battery. I took it to ******** where they checked it and said that it was beyond dead and should have been replaced a while ago. I have a feeling it was charged that day before test driving it. When we brought the vehicle home, we noticed that the hood was left open, not a great sign. Within a week of purchase the car began having mechanical issues: various dashboard lights popping on, not starting, not starting without using the self starter and then after starting, immediately turning off. Not dying, just turning off. When I called the dealership on March 29th to speak with the salesman who sold it He told me that he had to speak to the sales manager and will call me back that day. He did not call back that day. I phoned him the following day and he answered. What he told me did not make me happy. He told me that the car was sold As Is and there was not a warranty on the vehicle. He then told me that ***** is a good place to have them look at it and that my insurance would cover a tow to *****. I have purchased other used cars As Is with no problem. I understand As Is. It is a used car, things happen, but not within 10 days and if issues do arise within that period, that a good, reputable dealership would look at the car in good faith. You would think as a Thank you for buying from us and sorry this happened gesture, a dealership would take a look at the vehicle. But, no, I was told essentially: Good Luck. Is this how a business is to be run? It is now the 6th of April and I have finally had my vehicle returned to me. At the cost of rentals and parts and labor, I have spent almost $1100. I havent had this car for a month
Suntrup Ford Kirkwood Response
03/06/2023
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Thank you for bringing this to our attention. We're sorry you had a bad experience
Customer Review Rating
Average of 3 Customer Reviews
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