Complaints

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Jan 31st, 2024, we agreed to receive 2 ZSK Embroidery Machines from the company ************* who also works under the name ZSK Embroidery Machines. ************* phone number is **************, their email is ********************************* and they are located at ******************************************* and with 2 sales reps by the names of *********************** ********************************* and ********************* ********************************* We were quoted and agreed at $38,090.00. Afterwards, I posted for tips & tricks in a ************** for ZSK machines and was informed by many strangers of their experiences and lack of support once equipment is received. We then conducted our own research into the company to discover their business practices are fraudulent & are unfortunately true, even on Better Business Bureau and social media. On Feb 1st @ 8:26PM we informed them that we would like to cancel our business with this vendor. On Feb 2nd @ 6:07AM they responded saying that they proceeded anyway & will not cancel. At 6:52AM, we informed them again, not to proceed & NO money or equipment has been exchanged, therefore we are within our legal right according to Florida Cooling Off Rule to cancel. At 7:15AM Noticina went against our wishes & emailed to let us know they will continue anyway. At 10:25PM, same day, we received an email of shipped machines. On Feb 12th @ 1:09PM we were informed that we needed to accept shipment and proceeded to threaten us by stating that if we do not accept shipment, we will be charged thousands of dollars for fees, re-stocking, re-shipping, etc. We did not respond to the email as now this is a legal matter. On Feb 26th @ 12:30 PM ******* returned & received their machines. On Feb 28th @ 2:23PM, this still have not been properly or legally rectified and we received an email from a rep named *************, at Financial Pacific Leasing of a past balance & will be sent to collections to mess up our business credit if not paid. Even today, Mar 27, we still are having issues.

  Business response

  04/11/2024

  Better Business Bureau                                                                                          Tuesday April 3, 2024
  **************
  Suite ****************************************************
  ************
  
  Re: Complaint ID *******************
  
  To whom it may concern
  
  ***********************, on behalf of Reissue Sports evaluated ZSK machines and Notcina Corporations equipment options between September and November of 2023. Mr. ****** was provided a quotation for two different machine configurations in November of 2023. Mr. ****** was unable to pay cash for the equipment he chose and made arrangements with a third party to purchase the machine and lease it to him. Once all the documentation was formalized, the equipment was shipped.
  
  After the machine was shipped, Mr.****** refused delivery and installation of the machine. The freight was returned to our office and has been accumulating storage fees since that time.
  
  It is our understanding that the customer has been a victim of a negative marketing campaign orchestrated by an individual who may be attempting to sell Mr. ****** the same brand of machines that we sold. We know that we can do a great job as a supplier for the customer. We have two solutions that we are willing to offer:
  
  1. Notcina will re-deliver and install the machines at no additional costs to ***********************. Its notable to mention that in this scenario, ******* will absorb the return freight charges ($1700) as well as credit the subsequent storage charges.
  2. Notcina will broker the machines to a new buyer for a 25% consignment fee. In this case, the storage charges and return freight charges would be deducted from the balance once the equipment sells. In this case, payment will be made to the financing company or directly to the customer provided the debt with the finance company has been fully satisfied.

  Customer response

  05/31/2024

  The business is still trying to have us pay a balance that we are NOT responsible for and will require them to submit their payment they owe the finance company back, as we should still not be responsible for services never rendered and products we never received.

  Customer response

  05/31/2024

  We were working with the finance company all this time to try to resolve this but now a new balance has came and the company is still trying to get money out of thin air. We never received any service or products for them and therefore should not allow them to obtain $10K of money out of thin air for nothing.

  Business response

  06/10/2024

  This is a duplicate submission, in which we have already submitted a response to.

  Customer response

  06/11/2024

  We legally cancelled from this company and are not financially responsible in any way to this company or the finance institution they borrowed from.

  Business response

  06/13/2024

  The customer has legally purchased this ******************** through a third party finance source, and any modification or cancellation of the contract is between the customer and the finance institution solely.  Any further issues regarding their purchase contract will need to be resolved between the customer and Financial Pacific.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩