Complaints

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Friday 7/19/2024 ********************* location $215.00 total Requested hair cut max 1/2 inch off ends long layers, color roots, and highlights. I also had an appointment for my eye brows. My hair was not cut completely and about 3+ inches cut off the back. There is noticeable difference in the cut being off. The stylist dyed my hair so dark she was unable to apply highlights too my hair besides three pieces she had separated in the front. Stylist tried to apply highlights, after applying them stated they arent going to show since the color she applied was so fresh. Was at salon for 5hrs. The person who was to do my eyebrows never came to get me, but informed the stylist she needed to leave right after my appointment. I asked to cancel that service. I did not want someone ******* to leave and waxing my eyebrows. Stylist mentioned multiple times about the need to get me to the eyebrow technician. Even stated I am not ******* but she has something to do after work.Reached out to company via email twice with no reply. contact ******** ** to speak with general manager ****** Perk was the name I was given & was provided email address. Was told she is at the ********* location . Called & left my contact information at the ********* location since this is main location with no returned correspondence.

  Business response

  09/25/2024

  I am the owner ****** **** (not a general manager as listed in the letter)    My cell phone number is located at the desk of each facility and I am very easy to reach.  I do not believe that Ms. *********** attempted to contact me.   She did not leave me email, voicemail nor text messages

  To that end, we do not offer cash refunds for services.   Cutting and coloring hair is subjective, and our services are not recorded.    It quickly becomes he said/ she said.    If a client has a complaint while at the facility we deal with it at the time of service.    We stand behind all color and cutting services.   Lastly, it is not uncommon for a client to be in our facility for five hours depending on the condition of their hair when they arrive.

  While I am sorry Ms. *********** is unhappy, we will not give cash refunds.   She is more than welcome to return to ************ and work with stylist toward a desired outcome.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  10/21/21, I purchased hair exts. from *********** for $958.03. 11/11/21 and 11/12/21, the exts were installed. I pd $1,275.00 then. I was told it would take 4.5 hrs. It took 2 days at 5-6 hrs/day. The stylist ****** was very hyper & flighty. She used curse words alot & discussed her current & past drug use. I was concerned but was told no one else could do it. The color didn't take to the hair exts. They remained blonde. My purple color washed out in 1-2 washes. ***** had a lot of help the 1st day. But she couldn't stay on task. I had to work that night & had to leave with most of the exts not placed. It was very embarrassing. She had a lot of trouble sewing them in. She also kept commenting on how tight she got the knots. This made the removal wks later much more difficult. It also made my hair follicle/scalp swell and I even had sores in spots. From what I have read a day or two is normal, mine was sore for over a week. I asked some questions but thought she would go over the care instructions in detail. She did not. Any info, I had to ask & I didn't know what to ask. I was handed a bag with a brush and some products. I was told to only use them on my hair. Within the first week, I had a clump of ext fall out. The color faded. I followed what little direction I was given to a T. I returned for the removal & out of all the wefts, three were damaged. There was some matting on the exts at my crown which is common but should have been easy to brush out. However, there were also puncture like holes in them. My hair was very short so I do not use any barrettes, hair pins or clips. She blamed it on "poor care" but only after she saw the one weft that was matted. Before that she blamed on the quality of the ext. I left angry. Told the front desk I was leaving the ext to discuss w/the manager. I called several times to multi of their locations with no call back. I called to get the ext & was told ***** ***** them away. I couldn't get a 2nd opinion.

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