We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Auto Repairs

          DNK Auto Center, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Repairs.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/01/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            There are 3 people involved, but there should only be 2 people involved. I **** - I own the 2001 Ford van with a wheel chair lift that I own. It is title to me. 2 **** a "Friend of mine, I thought. **** was going to drive my van from St. Charles, Mo. to Navarre, FL. I know an old veteran here who is in a wheelchair and only has one leg. He has no form of transportation and is home bound. I want to use my van in Florida to get him to his doctor appt, church and the grocery store. **** and I agreed that the van should get looked at before the trip. To address anything that might need to be done before the trip. Person #3 ***, *** owns DNK Auto Center with his wife ****. Currently, **** works for ***. **** has worked for *** off and on before. I mad sure to be very, very clear with **** that *** was not to be involved with my van. I say it several times, in several different ways, that *** is no part of this. I put it in writing and **** responded several times, in several ways, that *** was not involved. I specifically address that there will be NO BILL FROM DNR. **** responds by saying *** lets **** work on his friends cars outside of regular shop hours, over the Thanksgiving holiday... you will read the text **** sent me. **** confirms in writing that I will not get a bill from DNR for **** looking at my van at ***'s shop. It is crystal clear, and I reiterated that several times over several days. **** stated that he will give me a estimate before he starts any work. He did not do that. He did the work without my approval of an estimate and then he presented me a bill on a DNR invoice for $955.00. *** is now holding my van hostage until I pay him $955.00. I have compared prices for the parts that **** Says he put on my van DNR gouged me on part prices, clearly. I want and need my van back to get to my veteran amputee friend around. Another concern I have is that my van is being driven around town while it is being held hostage by ***. I will send pictures of the odometer reading when it was dropped off to ****. I hope when I get it back this is not an additional problem to deal with. I need and want my van back. If those parts were actually put on because who knows if they were or not. I suppose I should pay for the parts. But the labor charge is not Fair.

            Business response

            12/18/2023

            Its been resolved. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          4516 S Saint Peters Pkwy

          Saint Peters, MO 63304-7342

          (636) 362-2000

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.