Complaints

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid to have my valve cover gaskets replaced. Less than ****** miles and 1 year later D6 automotive in ******* is replacing them and says they have never been replaced.

  Business response

  02/09/2024

  *********************** has been a customer of ours since 1-20-2021 and we've done all types of repairs on his vehicle and never have had an issue. I've not received any calls from customer on this issue and wasn't aware of it until today on 2-9-24 due to the BBB contacting me for the customer invoice #***** dated on *******. customer requested that we install valve cover gaskets and install his customer supplied radiator. we informed customer that we don't warranty any customer supplied parts. we charged customer $200.00 for installing his radiator that he supplied. We charged customer ****** for labor for installing our supplied valve cover gaskets (with life time warranty) that cost $62.39.total for =******. his total on invoice was $655.11. customer has a 1 yr warranty on labor and life time on parts. if the valve cover gaskets was leaking  under warranty we would stand behind our warranty 100%. customer never gave us that option. we got the parts from AutoZone and our tec ******************************* performed the job. i have all receipts in my hands. we've got 6 different invoices for all different types of repairs from brakes to axles and all have life time warranty on parts. 

  Customer response

  02/09/2024

  Complaint: 21248226
  
  I am rejecting this response because:
  I have filed a previous complaint from the same instance where Vanzandts automotive refused to issue anything linking the job to an oil change. The valve cover gaskets have now been replaced by a different mechanic who stated they had not been previously replaced. They were old and deteriorated, this is not something that would of been the case had the gaskets been replaced when the job was supposedly done.
  
  
  Sincerely,
  
  ***********************

  Business response

  02/12/2024

  MR. *********************** REPAIR WAS COMPLETED ON 3-07-2023.  ALL OF OUR REPAIRS HAVE A 1 YR. LABOR WARRANTY  AND A LIFE TIME WARRANTY ON THE  VALVE COVER GASKETS THAT WHERE PURCHASED FROM AUTOZONE. HE STILL HAS A WARRANTY ON THIS REPAIR AT OUR SHOP AND WOULD NOT COST HIM A ***** TO WARRANTY. CUSTOMER MADE THIS CHOSE NOT TO USE HIS WARRANTY AND I'VE TRIED TO CONTACT CUSTOMER BY PHONE WITH NO ANSWER. I WAS NEVER CALLED ON THIS ISSUE OR EVEN KNEW ABOUT.    

  Customer response

  02/12/2024

  Complaint: 21248226
  
  I am rejecting this response because:
  
  The work WAS NOT completed as paid for. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Did not fix the problem several times in a row. Kept coming up with different excuses as to why they didn't fix the problem. On 2 occasions they didn't even finish putting truck back together, barely even running and kept milking my elderly father until it totaled just over 4 thousand dollars.

  Business response

  02/01/2024

  ON 12-06-23 MR. ***** HAD HIS TRUCK IN OUR SHOP DUE TO THE TIMING CHAINS MAKING NOISE AND COMPLAINED OF NO OIL PRESSURE, WE FOUND BOTH TIMING CHAINS BAD AND THE CHAIN GUILDES AND FOLLERS WHERE ALL BROKE IN PEICES. WE GAVE CUSTOMER AN ESTIMATE FOR NEW TIMING CHAIN KIT AND A OIL PUMP, CUSTOMER APPROVED. WHEN JOB WAS COMPLTED WE HAD GOOD OIL PRESSUER AND THE ENGINE RAN GOOD. CUSTOMER DROVE 3O MILES AND LOST OIL PRESSUE AND RETURNED TO SHOP, WE THEN GOT APPROVAL TO REMOVE THE OIL PAN TO GAIN ACCES TO THE PICK UP TUBE AND INSTALL A NEW OIL SENDING UNIT. ONCE THE OIL PAN WAS OFF, WE FOUND THE SCREEN CLOGGED WITH DEBREE FROM CHAINS BREAKING AND STUFF IN THE OIL SYSTEM. WE REMOVED PICK UP TUBE AND CLEANED AND RE INSTALLED AND REINSTALLED OIL PAN WITH NEW GASKET, ENGINE HAD GOOE OIL PRESSURE AND STILL RAN GOOD. ON 1-12-24 CUSTOMER RETURNED WITH ENGINE RUNNING BAD. WE DIAGNOISE AND FOUND THE RT BANK CAM SENOR READING WRONG AND WAS CAUSING A MISS FIRE. WE FOUND THE RIGHT SIDE CAM ACTUATOR PIN IN THE CAM GEAR HAD WALKED ON THE CAMSHAFT AND CRAKED THE PIN AND ALLOWING UNSTABLE  IDLE DUE TO  TIMING ON THE RIGHT BANK.CUSTOMER APPROVED , WE REMOVED THE TIMING CHAIN COVER AND THE RIGHT SIDE CAM GEAR AND INSTASLLED A NEW ONE. ENGINE RAN GOOD. CUSTOMER WAS  NOT HAPPY THINKING WE WAS GOING TO COVER IT.  CUSTOMER WAS AWARE OF MOTOR BEING DROPPED OFF A PALLET BUY THE SHOP WHO INSTALLED HIS MOTOR, IT POSSIBE COULD OF CRAKED FROM THAT ,DEALERSHIP SAYS ITS A COMMOM PROBLEM AND CAN BE CAUSED BY RUINNING WITH NO OIL PRESSUE AND OR AGE. 

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car in for a new radiator and valve cover gaskets. I also brought in oil for them to change as it was due. I was told it would be changed while other services were being done. When I got my car back there was a new oil change sticker showing that the oil needed to be changed in 3000 miles from where the odometer was currently. The following morning while driving to work the car wasn't running right, i returned it and explained the problem and he said it was low on oil then stated he believed there was more issues with the engine that had nothing to do with the work performed previously. Now I'm needing records of this oil change taking place and Jimmy the owner says they didn't do one. When I asked why they changed the sticker for the milage needed he said that if I wanted a receipt for an oil change I needed to come pay him for one. At this point I'm not sure they used the oil I brought in or not I did not get the jug back.

  Business response

  04/07/2023

  ***** ****** made an appointment for car repairs on 3-7-23 and supplied his own parts, We told ***** that we do install customer parts, but there's no warranty on labor. I gave him an estimate for installing his radiator and his valve cover gaskets only. on invoice #***** customer paid $655.11 total. / labor is $360.00 for installing valve cover gaskets./ 200.00 for Installing his radiator. total labor $560.00.  customer supplied wrong valve cover gaskets and he approved the amount for the correct ones, for $62.39. He also needed 1 gallon of anti freeze for $20.00. plus tax equaled $655.11 and that's what customer paid. Customer called me on 4-6-23 wanting a receipt for changing his oil and filter. I looked at his invoice which he has a copy of, and I could not find a charge or a request for his oil to change on are invoice, so I could not give him a copy of something we didn't do or did not charge for. I don't know how he got an oil change sticker when we never performed one. ***

  Customer response

  04/12/2023

  Complaint: ********
  
  I am rejecting this response because:

  What happened to the oil i supplied? The sticker on my windshield stating the oil change wasn't due for 3 thousand miles after I picked up the car was false in which case the oil change needed to be done at current millage by factory recommendations. 

  Allan, the man I spoke with when I scheduled this work assured me it would be taken care of when I explained everything I was supplying for the work. As well as the fact that parts provided by customers aren't covered under warrantee. 
  
  Sincerely,
  ***** ******

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my SUV to vanzandts auto to have brake pads replaced. Got car back and it was making squealing and grinding noises. Called shop and they said it was the brakes adjusting. Noise continued so I called the following week and was told I’d have to wait till the next week to bring it in the be looked at. Brought it in April 3rd and they kept it all day and did not tell me anything. Called morning of the 4th and they said they would call me with a quote on repair for struts. I asked why because the struts were fine when I took it in originally. Vanzandts has had several reports of damaging vehicles while repairing them so they could charge for more repairs.

  Business response

  04/05/2023

  (ATT; THIS SITE KEEPS CLOSING IN THE MIDDLE OF MY STORIE) on test drive we seen the driver side tire leaning out. we then found the top of the strut tower ripped out of socket at the tower. I made an estimate for both front struts with an alignment. I called customer and explained to her what we had found, and I explained why she needed both front struts. she then started trying to blame me for her damage to her vehicle. I HAD A $25.00 CHARGE FOR DIAGNOIS BUT SHE SAID SHE HAD NO MONEY, SO I TOLD HER SHE CAN HAVE HER CAR AND WE'D FORGET ABOUT TIME SPENT ON DIAGNOISE AND SHE LEFT HERE DOING A BURN OUT. ATT; CUSTOMER DROVE HER CAR 1,237 MILES SINCE WE DONE HER FRONT BRAKES, ALSO WE NOTICED THEIR IS DAMAGE TO THE DRIVER FRONT, THE DRIVERS MIRROW IN HANGING BY WIRES AND THERE IS DAMAGE TO THE FRONT SIDE OF THE BODY.  WE REFUSE TO DO ANY FURTHER BUSINESS WITH THIS TYPE OF CUSTOMER. 

  Business response

  04/05/2023

  ON 3-22-23 ***** ***** had an appointment to check her brakes. we found the front brake pads where thin and rotors looked fine. gave her an estimate of $94.95+tax. she approved and we completed the job. she then called the office on 3-28-23 about a brake noise. we then made an appointment for her on 4-4-23 which was our next opening. we checked her front brakes and all checked good. on test drive we found the driver front tire leaning out, we then inspected the strut aera and found the top of the strut was broken. I gave her an estimate for both front struts and an alignment. she then started the blame game.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to them on June 14th. It was running hot. They told me I needed a timing belt, water pump and seals. I had them to check the battery also. I paid them $1010. When I picked it up, my air conditioner wasn't working and it was making noises. They had it parked like it was finished. The car was running rough. He told me I was going to need an air compressor. The car died on me when I made it to *******. They pulled my car back to the shop. They checked it our and said it wasn't my timing belt. Now he is saying I need something else done. I paid them all my money. It wasn't in this shape when I originally took it to them. The owner said ******** may have sold him bad parts. Now they are telling me I have a blown motor. This isn't right. They were suppose to fix it.

  Business response

  07/05/2022

  Mrs. ****** had her car here for overheating, she said she was adding coolant when it would overheat. we pressure checked the cooling system and we found water leaking out of the front cover , I then gave her an estimate for a water pump kit, which is the water pump, timing belt and tensioner. she approved. when apart the water pump was leaking out the weep hole, once water pump job was completed, before installing timing belt cover, we pressure checked to make sure of no other leaks, we then found the water pump housing gasket leaking too. I called the customer and Mrs. ****** approved this repair and added on a battery replacement as well. When job was completed my tec test drove the car and then I drove it before calling Mrs. ****** and it drove good. I went to Mrs. ****** house and gave her a ride. Once she got in her car, she noticed that the a/c wasn't blowing cold, we then found a bad connection at the a/c compressor, and it worked fine. Mrs.****** then called back later that day and said her car stop running and someone had told her that the timing chain had broken.  We went and got her car that night and we removed part of the timing cover the next day so we could see if the timing belt had broken. we found it's not broke, and the belt is tight. (We worked her car in between appointments) we removed part of the grill to gain access to the belt. I notified customer that her blet was not broke and she immediately started cussing me. I WOULD LIKE FOR HER HUSBAND TO COME SEE FOR HIM SELF. We did find that the passenger side cam shaft drive gear is broken, we need approval time to diagnose this issue. possible damage from overheating?  lack of oil to that cam or cam failed? when installing a timing belt and water pump on this engine there is no access to the inside of motor. something inside of motor has failed. I want to help them. but I won't be cussed at due to something I had nothing to do with. sincerely *** ********* 

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to this shop in late March to have a full inspection and all of my brakes and brake pads replaced. This company completed the work and also charged me for new wiper blades I was never made aware of that they replaced. My brakes still do not work right, and the company is just being rude to me, they are not professionally handling the ongoing issue I am having with my brakes.

  Business response

  06/22/2022

  on 6-21-22 @ 12;20pm a lady called in saying that her transmission was not shifting right since we worked on it, I told her to call Ace transmission to have it diagnose for free. I then asked the lady for her information so I could look it up in my system, her name was not in my system, although she did come up with a NAME OF **** *******, I then found the invoice #***** *******. SHE WAS VERY RUDE AND ACCUSING ME OF DAMANAING HER CAR BEFORE I EVEN HAD TIME TO READ THE HISTORY OF REPAIRS, SAID SHE IS HIRING A LAWYER I SAID OK, AND SHE HUNG UP. ONCE I READ ****'s history of repairs there was no information about a transmission problem. she never said anything about brakes on the phone and she also stated she spent over $700.00 at my shop, which was also incorrect. I have a copy of ****'s invoice. I got her phone number off my caller I.D.  so I could call her back, but it was busy. **** came in for front brakes and rotors, customer supplied front rotors and pads//once boxes where open we then found that customer supplied wrong parts. we also replaced the rear metal brake lines to rear wheel cylinder's due to being rusted and leaking bad. customer also stated on the invoice that says "customer request bleed brakes only and if it don't fix the problem then don't fix it! **** also had a oil change and a state inspection performed. I'm guessing that he needed wiper blades to pass inspection but I don't see where we charged him for the wiper blades. we do sell them installed for 10.00 a pc. All of these repair where approved by ****.  IF **** CALLS WANTING ME TO CHECK HIS BRAKES OR ANY OTHER PROBLEMS THAT HE HAS , I'D BE MORE THAN HAPPY TO DO.   

  Customer response

  06/22/2022

  Complaint: ********
  
  
  I am rejecting this response because:
  I have two witnesses that were with me in person when the gentleman HUNG UP ON ME. After staying "I'm not gonna deal with you anymore" If he would have stopped talking over me like I asked him nicely to do then he would have heard that I was advising that I was also having issues with my breaks. He claims in his voicemail that I still have on my phone that all they did was work on my breaks so why is he now stating that he had done more work. **** ******* is my ex fiance and as I advised the gentleman who refused to stop talking over me he had to bring the vehicle to him and payment as I was at work. I can provide receipts of the money I transfered to **** on my cash app card showing where I'm the one who provided the funds. This gentleman repeatedly set the phone down as I was trying to advise him that the vehicle was underneath my name or my fiance's. To which he misspelled my name 5 times even after I kept spelling it for him. He rudley set the phone down as I was spelling ****'s name. So he had to ask me 3 separate times how to spell his name. If he had just been more professional and actually cared about myself as a customer then this would not have to happen. I am still demanding a full refund so as I can take my vehicle to a more professional place and actually have my vehicle worked on by professionals.
  
  
  
  
  Sincerely,
  
  
  ***** *****

  Business response

  06/23/2022

  THIS LADY THAT CALLED ISN'T TELLING THE TRUTH!! SHE GAVE ME THEE DIFFENT NAMES BEFORE WE COULD EVEN FIND THE CORRECT INVOICE THAT SHE WAS EVEN TALKING ABOUT. SHE ALSO NEVER ONCE SAID ANYTHING ABOUT THE REPAIRS THAT WE HAD DONE. JUST THAT WE RUINED HER TRANSMISSION, AND I BET SHE DONT EVEN KNOW WHAT REPAIRS WERE DONE AND APPROVED FOR. PLUS, SHE SAID SHE SPENT OVER $700.00 AND THATS NO WHERE CLOSE TO RIGHT, MAYBE SHE GAVE HER X $700.00?  I'VE NEVER TAKED TO HER BEFORE ON ANY REPAIRS. THE VECHILE IS COVERED UNDER THE CUSTOMER'S NAME (ONLY) THATS ON THE INVOICE AND ITS NOT TRANSFERABLE TO A DIFFENT NAME/PERSON. AS I SAID IN MY 1ST RESPONSE IF **** BRINGS IN HIS VECHILE I'D BE MORE THAT HAPPY TO LOOK AT. THIS LADY CALLS ME'S BEING RUDE RIGHT OFF THE BATT FOR NO REASON, THEN SAYS THAT I DONT HAVE ANY CUSTOMER SERVICE (I'M An ASE CERTIFIED SERVICE CONSULTANT) AND I SUCK/ AND SHE HUNG UP..SHE WAS VERY IMPATIENCE AND RUDE. 

  Customer response

  06/24/2022

  Complaint: ********
  First off the car is in my name I have the title and can prove that. Second off I feel very discriminated against because I'm a woman and again I can provide receipts of the funds I gave to **** ******* who is currently in county jail. I was not rude and I did explain there was an issue with my breaks. After being told and I quote "look lady all we did was your breaks." Again I have two witnesses who were with me in person who heard this guy talk over me repeatedly and hang up on me after and again I quote he stated "I'm not gonna deal with you anymore." This is very unprofessional behavior for someone who has worked in customer service as long as he claims he has. I asked politely and nicely for him to stop talking over me as well as pointed out if he had just stopped setting the phone down then he would know how to spell the names correctly. Also why would you not bleed the brake line you didn't replace? Why was it even an option when as a mechanic it is required for all brake work? I have the invoice at home for all the things he has claimed in his voicemail that he didn't do and I will be attaching a copy of that as soon as I get home. Why couldn't he just be professional and listen to the concerns of a paying customer regardless of whose name is on the invoice. I spoke with him on speaker phone with my ex and he refused to listen to me and put the invoice in my name because I am a woman. That is discriminatory and I may be speaking to the attorney general about such behavior because this is unacceptable. I have attached the screenshots of the voicemail as well as the length and time he called me back when he claims it was busy. It will not let me attach the voicemail itself but I would be happy to bring it to the BBB office if they would like to hear it. I don't appreciate being treated this way because someone has been caught lying and being rude. If you own a business you should be courteous to everyone. I am still demanding the refund of my money so I can pay the mechanic that will be working on it on the 7th of July and I will happily provide documentation of the diagnostic report they give advising what all needs done on the brakes and brake lines.
  
  I am rejecting this response because:
  
  
  
  
  Sincerely,
  
  
  ***** *****

• Initial Complaint

  04/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my truck to get repaired. I picked it up and drove it and noticed epoxy on the dash. The cruise control did not work. There was a dent on both door handles. The cover on the computer fell on the floor, the screw was gone. On and off button for the airbag was damaged. He told me to bring it to him on Monday. He said he was going to spot paint on the dashboard.

  Business response

  05/09/2022

  we installed a heater core on customers 1994 ford ranger on 5-09-22 the next day customer returned saying his cruise control didn't work and had some dirt on the carpet and a small pencil mark in the dash. we both agreed to get a professional interior shop to do the dash. I contacted the ******** **** **** and we both agreed on 9 a.m that following Monday, I agreed to take care of all of it..  once customer returned to have repairs completed, he got between the repair man and his truck saying he wanted a bran new one not this painted. {which is what they do with new ones} then customer said we put dents in his doors, I THEN tried taking pictures OF SO CALLED DAMGE TO DOORS  and customer PUSHED ME TWO DIFFENT TIMES. [POLICE WHERE CALLED AND HE WAS REMOVED FROM OUT LOT./ THE HAIR LINE PAINT THAT WAS MISISNG IS NOW AS BIG AS A HALF DOLLAR SICNE CUSTOMER REMOVED MORE PAINT. I HAVE THE INFOR FOR THE MOBILE INTERIOR REPIAR MAN. INTERIOR GUY TOLD {THE CUSTOMER} ***** THAT HE WAS TRYING TO RIP ******** OFF AND LOADED HIS TOOLS AND LEFT. AGREEE TO PAY 65 DOLLARS TO PAINT DAMAGE PAINT. HEATER HOSE NEED UN HOOKED AND PUT UNDER CRUISE CABLE INSTEAD OF ON TOP. AND CLEAN THE CARPET. I AGREE TO FIX WHAT DAMAGE WE CAUSED ONLY..NOT DOORS OR ANY OTHER EMPOXY STUFF

  Customer response

  05/11/2022

  Complaint: ********
  
  I am rejecting this response because: He is saying the vehicle is a 94, in fact it is a 2005.  I don't think he knows what this situation is.  There was no dirt on the carpet, it was grease.  I am the one that called the police.  He has messed up our car.  He kept trying to push me into the vehicle, and I have a witness.
  
  
  
  Sincerely,
  
  ***** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩